Vera Cadillac

I had a bad experience/horrible misunderstanding with my rep David quoting/charges. He called explained details of diagnosis. I declined the repairs agreeing to pay the cost of $310. He called me back stati rep David quoting/charges. He called explained details of diagnosis. I declined the repairs agreeing to pay the cost of $310. He called me back stating my total cost would be $775 adding a labor fee. He apologized stating he read the wrong invoice when he originally told me $310. I had a panic attack over the amount with zero repairs. I left my job and had a friend go with me to go get my car. On my way there David calls back and says he spoke with his manager and they would lower the cost to $620. I told him that was not acceptable I want to speak with his manager when I get there. When I arrived I let my friend talk to David because my mind was not calm 😡. We insisted to speak with the manager! He goes to his manager and they settle with me paying $310 for the diagnostic fee. More

Very professional, they explain step x step , the attention is exceptional, no complaints. Service is five stars. attention is exceptional, no complaints. Service is five stars. More

Had an amazing experience at Vera Motors. I recently leased a 2024 Cadillac LYRIQ and Baho assisted me during the entire process. He is great and he was very knowledgeable. He knows the car i I recently leased a 2024 Cadillac LYRIQ and Baho assisted me during the entire process. He is great and he was very knowledgeable. He knows the car in & out and answered every single question that a new EV owner can ask. Still guides me with any question I have with patience. I am glad I bought my brand new vehicle from Vera and had this wonderful experience! I highly recommend this dealership and ask for Baho Agbas. More

Conrad Hernandez and all staff were very professional and courteous. I switched my service dealer to Vera. So far I am happy. courteous. I switched my service dealer to Vera. So far I am happy. More

Always good service vera is the best jobs always well done thank you so much Vera all the way done thank you so much Vera all the way More

Routine maintenance appointment was in and out on time with a free car wash. Thanks service advisor Anwar. with a free car wash. Thanks service advisor Anwar. More

David,was very professional the service was excellent in one hour I had my service done plus my recall done Very happy customer Thanks one hour I had my service done plus my recall done Very happy customer Thanks More

I was greeted at the door upon arrival and received professional service throughout the entire process. Todd and Carlo were very friendly as well as helpful in helping me select the vehicle to meet my professional service throughout the entire process. Todd and Carlo were very friendly as well as helpful in helping me select the vehicle to meet my personal needs. I had several options to choose from. Todd was knowledgeable about the vehicle and the features; and worked towards customer satisfaction. It was an easy, efficient and smooth process. Happy to do business with Vera Cadillac. More

Customer service was great since I got in with my Yukon all the way till I checked out. Conrad was amazing with his follow up all the way till I checked out. Conrad was amazing with his follow up More

Very profesional Attention to detail On time and courtesy From Start to finish they make you welcome From Start to finish they make you welcome More