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Vera Cadillac

Pembroke Pines, FL

Overview
Employees
Reviews
Vehicles
4.8
3,443 Reviews
Welcome to VERA Cadillac Buick GMC. At VERA, we are different from the typical car dealership. It all starts with our VERA Philosophy, “To treat every single customer as you would want to be treated, and provide an unforgettable luxury experience, regardless of purchase.” We train our staff to treat every VERA customer as they would family members, friends and neighbors. It is our promise to you, and part of the VERA Difference. The decision to buy or lease a vehicle is one of the biggest financial decisions people make, and we strive to help you make the best possible decisions in a relaxed, friendly, no-pressure environment. We also offer a full line of services, from maintenance to collision repair and everything in between.
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300 South University Drive

Pembroke Pines, FL

33025

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Showing 3,443 reviews

August 31, 2024

Eric was sharp, communicative and efficient. Vera Cadillac 100% thanks for the help and warranted part service. More

by JERRYJR0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric in service.
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Sep 01, 2024 -

Vera Cadillac responded

Thank you for choosing Vera Cadillac. Your feedback and rating mean a lot to us. We're glad we were able to help, Jerry, and we hope to see you again! Experience The Vera Difference Gustavo Rodriguez Service Director

August 30, 2024

Salesman Carlos Caballero was absolutely amazing. He was very attentive, made the purchase process so easy.! By far the best purchase experience I have ever had!!! More

by Kenterihorgan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Caballero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 30, 2024 -

Vera Cadillac responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Carlos and our team met your expectations. Thank you again for choosing Vera Cadillac. We look forward to having you as one of our valued customers for many more years to come! Experience The Vera Difference Gustavo Rodriguez Service Director

August 30, 2024

excellent service, very attentive to needs of customers, will definitely recommend to family and friends. More

by J42RIDE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Cobos-Vera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 30, 2024 -

Vera Cadillac responded

We are very happy to hear Richard and our team provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Experience The Vera Difference Gustavo Rodriguez Service Director

August 29, 2024

Great Service! ! They are all very helpful and courteous. My Service advisor David, was amazing. I would definitely recommend More

by MCurbelo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Álvarez
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Aug 29, 2024 -

Vera Cadillac responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that David met your expectations. Thank you again for choosing Vera Cadillac. We look forward to having you as one of our valued customers for many more years to come! Experience The Vera Difference Gustavo Rodriguez Service Director

August 28, 2024

My first services experience was excellent they picked up my car did routine maintenance and delivered my car backed as promised. I highly recommend Vera Cadillac to my friend and family. More

by wlsweeting
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
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Aug 29, 2024 -

Vera Cadillac responded

Thanks for sharing about your experience with Vera Cadillac. We appreciate your business and hope to see you again soon! Experience The Vera Difference Gustavo Rodriguez Service Director

August 27, 2024

Mario did an amazing job helping me. From making sure all service was completed to getting us the right financing to fit our budget. I already recommended Mario’s To my family and friend More

by Cmedina013
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gabino Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario F Padron
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 27, 2024 -

Vera Cadillac responded

Thank you so much for your wonderful review! We are thrilled that Mario had the opportunity to provide you with great service. We thank you for choosing Vera Cadillac! Experience The Vera Difference Jorge Morales General Sales Manager

August 27, 2024

Excellent customer service. Every time my car is due for maintenance or any issue, the service has been great and done in the time frame estimated, happy customer. More

by LARA05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mikell (Service Advisor)
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Aug 27, 2024 -

Vera Cadillac responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Experience The Vera Difference Gustavo Rodriguez Service Director

August 27, 2024

Dealer worked with me throughout the repair. Service advisor was also very helpful with communication More

by dkt991236
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin Montoya
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Aug 27, 2024 -

Vera Cadillac responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Vera Cadillac! Experience The Vera Difference Gustavo Rodriguez Service Director

August 26, 2024

Very professional and courteous. Great experience with all employees I came in contact with.thanks. More

by thehawk120
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Armando Service Department.
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Aug 26, 2024 -

Vera Cadillac responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Vera Cadillac. Experience The Vera Difference Gustavo Rodriguez Service Director

August 26, 2024

Very bad experience this time. My car was pick up by one of your driver. The service person was call by my went the car came back it had a dent and scratches. My car did not had a More

by gmargie1980
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Do not know the name
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Aug 26, 2024 -

Vera Cadillac responded

Thank you for bringing this to our attention, Margarita, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Leo Pena Service Manager

Aug 26, 2024 -

gmargie1980 responded

My name is Margarita Acosta I did send my information about two week ago and no one has contacted me for this issue but that’s how you all do business. Again your advertising is false advertising. It is so sad this is my third Lease from Vera Cadillac and it will be the last one. What is advertised is the opposite of the service department does. I will be waiting for any response on your behalf. Thank you, Margarita Acosta

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