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Vera Cadillac

Pembroke Pines, FL

Overview
Employees
Reviews
Vehicles
4.8
3,436 Reviews
Welcome to VERA Cadillac Buick GMC. At VERA, we are different from the typical car dealership. It all starts with our VERA Philosophy, “To treat every single customer as you would want to be treated, and provide an unforgettable luxury experience, regardless of purchase.” We train our staff to treat every VERA customer as they would family members, friends and neighbors. It is our promise to you, and part of the VERA Difference. The decision to buy or lease a vehicle is one of the biggest financial decisions people make, and we strive to help you make the best possible decisions in a relaxed, friendly, no-pressure environment. We also offer a full line of services, from maintenance to collision repair and everything in between.
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300 South University Drive

Pembroke Pines, FL

33025

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Showing 3,436 reviews

October 20, 2024

Excellent service. They are competitive in their pricing with no sales pressure. Always food and snacks on the weekends. Definitely a different kind of dealership. I ha More

by diosanchez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlos Caballero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gabino Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Giuseppe Higuera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 21, 2024 -

Vera Cadillac responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Experience The Vera Difference Jorge Morales General Sales Manager

October 20, 2024

We only use this dealership even though we live far from them. Service department is wonderful, professional and great communication. More

by MOEPHYUK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David from the service dept.
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Oct 21, 2024 -

Vera Cadillac responded

Thank you for taking the time to share your service feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Experience The Vera Difference Gustavo Rodriguez Service Director

October 20, 2024

Outstanding Service and excellent and honest business I will recomend Vera Cadillac to my friends More

by L_blanco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Cobos-Vera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gabino Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 21, 2024 -

Vera Cadillac responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Experience The Vera Difference Gustavo Rodriguez Service Director

October 19, 2024

I had a great buying experience with Samuel. He was very knowledgeable, communication was great. He did everything to make sure I got a good deal. Highly recommend Samuel. Kudos. More

by Juanpangel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daniel Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sergio, Samuel Posada Villegas
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Oct 20, 2024 -

Vera Cadillac responded

We are very happy to hear that Samuel provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Experience The Vera Difference Jorge Morales General Sales Manager

October 19, 2024

Vera to the rescue once again. Professional, Friendly, Knowledgeable are just some of the words used to decide. I have been going to Break for awhile and once again VERA to the re More

by blackcherry.30522
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Conrad Hernandez
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Oct 20, 2024 -

Vera Cadillac responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, Conrad, and we're happy to hear that we met your expectations. Thank you again for choosing Vera Cadillac. We look forward to having you as one of our valued customers for many more years to come! Experience The Vera Difference Gustavo Rodriguez Service Director

October 19, 2024

Service was great. Michael Crato was wonderful to work with. I was very pleasef with everything. More

by mrsz4kids
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Crato
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Oct 20, 2024 -

Vera Cadillac responded

Hi Michael: It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Vera Cadillac! Experience The Vera Difference Gustavo Rodriguez Service Director

October 19, 2024

It is amazing the service that Vera Cadillac provides for the customers. My car was picked up at my job for service and brought back to me within hours. This is such a convenient service that Vera provides f More

by CSUAREZ331
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Cobos-Vera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlo Rasmijn
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 20, 2024 -

Vera Cadillac responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Vera Cadillac. Experience The Vera Difference Gustavo Rodriguez Service Director

October 18, 2024

Great communication with the whole process, shuttle service and car wash. Very happy with my service More

by LAMCCLEARY11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Abel in service
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Oct 20, 2024 -

Vera Cadillac responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Vera Cadillac. Experience The Vera Difference Gustavo Rodriguez Service Director

October 18, 2024

Misdiagnosed brakes which led to major issue, no service record report - will not go back again More

by PALCALTAHOE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex
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Oct 21, 2024 -

Vera Cadillac responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Gustavo Rodriguez Service Director

Oct 21, 2024 -

PALCALTAHOE responded

Absolutely, as I would look forward to helping you meet your high standards so that other customers do not have the same bad experience which could have led to tragic circumstances. Situation as follows - My brakes were making a screeching sound and I was told by an independent mechanic that I needed new brakes. I brought my vehicle to Vera Cadillac for a service and brake check. I was charged for the service and some extras(?), but was told the brakes were fine. I asked for a service report booklet and was told it was not available as the system was down, which was a problem as i like to keep all my records on file. I was shown the report on a screen by the service rep that everything was fine and all check boxes green, and that the screeching noise was no problem as they could not hear it. I drove to Naples a day later and got a flat (unrelated to service), took it in to Tire Kingdom to repair the tire and when they took it off they showed me I was in bad need of brakes asthey were well below 10% and not safe to drive with my family back from Naples, as they could fail and damage the calipers. I took it into to another mechanic and had them replaced just in time as they were completely "shot". I now have no screeching and car is braking properly, both independent technicians cannot believe how anyone could have missed something so obvious to the naked eye. So between this, the no service records, not even a simple replacement of a windshield wiper, it is hard to trust Vera Cadillac ever again - hope this helps, feel free to call me.

October 16, 2024

The pre-owned vehicle I purchased had new tires installed that ended up being defective. They replaced all four tires with better Michelin tires honoring their promise to make the vehicle right no matter wha More

by Mike Brown
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rafael Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 17, 2024 -

Vera Cadillac responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Experience The Vera Difference Jorge Morales General Sales Manager

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