Vera Cadillac

I recently brought my vehicle to the dealership for a transmission issue. I was assigned Giovanni Rubio as my service advisor. Everything started well and negatively escalated quickly. I was present transmission issue. I was assigned Giovanni Rubio as my service advisor. Everything started well and negatively escalated quickly. I was presented an inflated estimate for $7800 to make a fairly routine repair. Upon questioning the pricing and requesting the labor rate I was disregarded and instructed to pick my vehicle up. After paying my agreed troubleshooting fee of $340 I took my vehicle and proceeded to find another service provider. 2 other providers quoted me no more than $1400 for the complete repair listed from Vera. This is absolutely absurd from the homegrown dealership that prides itself on honesty and integrity regardless of the cost. This feels more like let me take advantage of whoever I can when I can!! My trust in the auto industry has been damaged by the actions of a few individuals. I would hope the management team would address this with training and use this opportunity to improve your services but we all know the actions of a team member are directly driven by the actions of his or her manager. The leadership at Vera could stand to improve the actual culture and not just spread empty promises and mantras. More

Had great experience with Mario and Ulises. Very professional and to the point. I would recommend coming to this dealership. Very professional and to the point. I would recommend coming to this dealership. More

“Thank you again for taking my call and providing an exemplary level of customer service I expect from a luxury brand such as that of Cadillac, particularly their XT6 Sport models.” exemplary level of customer service I expect from a luxury brand such as that of Cadillac, particularly their XT6 Sport models.” More

I have bought many cars from different dealerships and brands but this one is at the top with exceptional experience. I wasn’t positive on what I wanted to Lease, so Mr. Gus Guerra got the keys to multipl brands but this one is at the top with exceptional experience. I wasn’t positive on what I wanted to Lease, so Mr. Gus Guerra got the keys to multiple SUV’S , and explained all of them in detail. I definitely had a great time picking my new Cadillac Escalade remotely Gus was definitely the best I have ever dealt with truly a great asset to this organization and anyone he comes across with. I truly appreciate his honesty and I believe as a customer you can’t ask for anything more. Remarkable treatment at Vera Pembroke Pines FLA . Thank you! Shelley F . More

Transparency, Honesty and Professionalism. Configured a deal online and when I got there it as exactly as expected. No games. No Bait & Switch. Configured a deal online and when I got there it as exactly as expected. No games. No Bait & Switch. More

Anwar is my service writer every time I need my Truck serviced, and he is always professional and helpful when addressing my needs and concerns. Anwar will keep my advise of any issues that may come up serviced, and he is always professional and helpful when addressing my needs and concerns. Anwar will keep my advise of any issues that may come up after leaving my truck , and always make sure to have it clean because he knows I keep my truck clean at all times. My truck is always repaired correctly the first time every time , thank Anwar More

Perfect service by David. That’s the kind of person that makes want to service my car and keep buying cars from Vera That’s the kind of person that makes want to service my car and keep buying cars from Vera More

They picked up my truck ahead of schedule and returned it ahead of schedule. They exceeded my expectations. ahead of schedule. They exceeded my expectations. More

It is difficult to get initially through to service dept they don’t call back, luckily I had the number of my last service agent and I called him and he was responsive. The road service phone rang for 13 mi they don’t call back, luckily I had the number of my last service agent and I called him and he was responsive. The road service phone rang for 13 min before pickup and then I was disconnected. I wanted an estimate for body work while my car was there for 4 days but that never happened. I wanted my speaker checked while there but that didn’t happen. Updates were received because I called and left messages not because anyone called me first with an update More

Best car buying experience of my life! I normally hate buying cars, but every person I met at this dealership was great. The owner Louis, was the first person we met and the guy was a blas I normally hate buying cars, but every person I met at this dealership was great. The owner Louis, was the first person we met and the guy was a blast to talk to. My wife and I had a lot of fun just hanging out with him and talking. Eddie Callazo, the salesman that helped us was excellent. He knew the cars, knew about the different packages and options, he listened to what we were looking for a guided us to the car we wanted. We were treated like old friends and enjoyed the whole experience. I will never buy a car anywhere else More