Vanguard Volkswagen

I came in for an oil change. Was informed that the first maintenance on my car was free, and my service advisor gave me the rundown on how many more maintenances I get under war Was informed that the first maintenance on my car was free, and my service advisor gave me the rundown on how many more maintenances I get under warranty without me even asking. Everyone was super polite, and everything went great. They even offered me a free carwash. My car looks awesome now. More

We had a very nice experience and we got what we wanted and even better. The customer care was very nice. and even better. The customer care was very nice. More

I came for a promised free oil change after a purchase, it was done in no time. Thank you Reggie for coordinating it. it was done in no time. Thank you Reggie for coordinating it. More

Competitive prices, friendly sales personnel, flexible store management for unforeseen events. -1 star for poor communication between sales floor and service department. Independently they are honest. store management for unforeseen events. -1 star for poor communication between sales floor and service department. Independently they are honest. More

Fernando was incredibly friendly, professional, and helpful throughout the entire process. He truly went above and beyond to get my car fixed and made sure everything was taken care of. He was responsi helpful throughout the entire process. He truly went above and beyond to get my car fixed and made sure everything was taken care of. He was responsive, attentive, and genuinely cared about making sure I had a positive experience. I really appreciated his communication, patience, and willingness to go the extra mile. Fernando is a great example of outstanding customer service, and I would highly recommend him to anyone needing assistance with their vehicle! More

I had a unique experience. I had to sales representatives. Both were informed and forthcoming. My buying process was smooth and easy. My car has a couple of kinks however my ma I had to sales representatives. Both were informed and forthcoming. My buying process was smooth and easy. My car has a couple of kinks however my main sales rep Raven has been very helpful as to how I can get some of the kinks ironed out. More

From check in to keys in my hand, William was great to work with today work with today More

The service department was great to work with. The service representative, William, was kind and attentive to my needs. The service was quick and the process was painless. The service representative, William, was kind and attentive to my needs. The service was quick and the process was painless. More

Had price online and in writing but still had problems with sales manager honoring it. with sales manager honoring it. More

Very very aggressive selling tactics that put pressure on the client to close the deal fast ("what would make you close a deal today?", "Write a number that will make you close the deal"). Starting off with the client to close the deal fast ("what would make you close a deal today?", "Write a number that will make you close the deal"). Starting off with a high price then lowering the price, each time the sales rep went to get approval from his manager, seemed like a fake ritual. Indeed he lowered his initial offering quite a lot but still the starting off price was way too high so even the price I landed on was expensive - I know this for a fact as I got much better offer after for example same model More