
Vandergriff Hyundai
Arlington, TX
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I should have looked at the reviews before starting the car-buying process from this dealership. It was quite literally the worst experience I have ever had. It started off great; I found a great car for a car-buying process from this dealership. It was quite literally the worst experience I have ever had. It started off great; I found a great car for a great price, and they even let me take the car for a few days for free to see if I really wanted it. When I brought it back and was ready to buy, my experience flipped completely. The listing price online does NOT reflect what the price will be. Obviously, I expected tax/title/license fees, but the other fees added were insane and not mentioned until I was sitting there ready to buy the car. They add on all of these packages, many of which are optional, but a few they claim are "non-negotiable"...newsflash, they are negotiable! It threw me off so much that even when I got them down to the price I was expecting, I didn't notice that they upped the listing price by $500 from when I took the car a few days prior. I noticed too late and got scammed $500, and I don't even have a spare key or floormats for my used car. They dragged out the process so much on a Monday night, and it was such a stressful experience for me. If you listen to anything you read on the internet, listen to this...take your business elsewhere! This place sucks. Shady people who are trying to scam you. Stay away! More
This weekend, I brought my teenage son in to look at car. I was seraching for affordable with a reasonable payment. The entire staff was friendly and professional. Our sales resprentative Terrill “ Torry” I was seraching for affordable with a reasonable payment. The entire staff was friendly and professional. Our sales resprentative Terrill “ Torry” Gardner, was outstanding. He truly listened to our needs and provided options to help us make the best choice. Additionally, the finance team clearly explained the best financing options, making the decision esay to understand. I highly recommend this dealership to anyone looking for a car- they make the buying process smooth and stress-free. More
My second time to visit the dealership for warranty related service. I am thoroughly impressed by the attention to customer service. Mercedes called frequently to make me aware of the status of my vehi related service. I am thoroughly impressed by the attention to customer service. Mercedes called frequently to make me aware of the status of my vehicle, listened to my concerns and delivered my car with the issues resolved. Good service deserves a good review. Thank you More
Vandergriff Hyundai is awesome, and so is Mercedes! She is always 100%,! The N-Line Xperience loaner car is always a winner for customer service! She is always 100%,! The N-Line Xperience loaner car is always a winner for customer service! More