Back

Vandergriff Hyundai

Arlington, TX

4.7
1,875 Reviews

1120 I - 20 WEST

Arlington, TX

76017

Directions

By Type

Showing 1,875 reviews

April 24, 2025

They are really nice people working there. They are going to install anti theft software on my Accent More

by darioa.puig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
April 19, 2025

Very pleased with most aspects, only exception being some hiccups with online features, specifically with the forms required for the Nline program loaner car. More

by Raymond Sirkel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mercedes, Darian
Apr 22, 2025 -

Vandergriff Hyundai responded

Thank you for your review! We're glad to hear you were very pleased with most aspects of your experience. We appreciate your patience and feedback regarding the hiccups with the online forms for the Nline program loaner car—your insight helps us improve those processes for future guests. If there's anything we can do to assist further or make things right, please don't hesitate to let us know. We hope to welcome you back again soon!

April 16, 2025

Always great friendly service. No runaround. Clean and professional service. Always keep me informed of progress. More

by Jopa625
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mercedes
Apr 17, 2025 -

Vandergriff Hyundai responded

Thank you for your kind words! We're so glad to hear that you consistently receive friendly, professional service with clear communication about your vehicle’s progress. We strive to make every visit as smooth and straightforward as possible, and we're thrilled that we've been able to meet your expectations. We appreciate your continued trust and look forward to serving you again!

April 16, 2025

I took my SUV into VanderGriff Huyndai and they found the issue I reported and fixed it. They found another issue needing attention and my extended warranty paid for that. The constant updates by thei More

by Texasred
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure of names
Apr 17, 2025 -

Vandergriff Hyundai responded

Thank you for sharing your experience! We're so glad to hear that our team was able to quickly identify and resolve the issue with your vehicle, as well as take care of an additional concern under your extended warranty. It's great to know that the constant updates from our staff made the process even smoother for you. We truly appreciate your kind words and are happy to hear you received such great service!

April 16, 2025

I have long been extremely unhappy with the service department. I had my older model Hyundai towed here because it would not start. They had my car for over a week, charged me over $900 and two days la More

by KJS3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Muhammad
Apr 21, 2025 -

Vandergriff Hyundai responded

We are sorry to hear that you feel this way about your recent service visit. We understand how frustrating it must be to experience continued issues after having your vehicle in the shop. We’d like the opportunity to review your concerns in more detail and work toward a resolution. Please reach out to our Service Manager, Efrain Martinez, at EMartinez02@vtaig.com so we can look into this further and assist you directly.

April 14, 2025

I inquired about a loaner vehicle to the service advisor he stated there were none available, and I would be put on a waiting list, Monday through Thursday no response re loaner vehicle. Transmission issue More

by otg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lois Ruiz
Apr 15, 2025 -

Vandergriff Hyundai responded

Thank you for taking the time to share your feedback. We’re glad you reached out to our team and appreciate your comments about your recent service experience. We’d like the opportunity to speak with you further and ensure your concerns are addressed properly. Please reach out to Service Manager, Efrain Martinez, at EMartinez02@vtaig.com, who would be happy to assist you directly.

April 09, 2025

I should have looked at the reviews before starting the car-buying process from this dealership. It was quite literally the worst experience I have ever had. It started off great; I found a great car for a More

by mstreet
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Charles Sims, managers
Apr 10, 2025 -

Vandergriff Hyundai responded

Thank you for sharing your experience. We're truly sorry to hear that your car-buying process did not meet your expectations. Transparency is essential to us. We want to ensure that your concerns are addressed properly and that we have an opportunity to learn more about your situation. Please reach out to General Manager, Ryan Rios, at Rrios@vandergriffsales.com so we can discuss the details further and work toward a resolution. We appreciate your feedback and hope to have the chance to make things right.

March 24, 2025

This weekend, I brought my teenage son in to look at car. I was seraching for affordable with a reasonable payment. The entire staff was friendly and professional. Our sales resprentative Terrill “ Torry” More

by Trishida Watson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Terrell “Torry” Garnder
Mar 25, 2025 -

Vandergriff Hyundai responded

Thank you for sharing your experience! We're so glad to hear that you and your son had such a positive visit. It’s great that Terrill "Torry" Gardner took the time to understand your needs and helped you find the best options. We're also happy to hear the finance team made the process clear and straightforward. We truly appreciate your recommendation and are excited that we could make the car-buying experience smooth and stress-free. If you need anything else in the future, don't hesitate to reach out!

March 16, 2025

Friendly Staff, worked very hard to craft a deal that met our wants and needs More

by RevRush
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremiah
Mar 19, 2025 -

Vandergriff Hyundai responded

Thank you for your positive feedback! We're glad to hear that our team worked hard to create a deal that met your needs. Providing a friendly and accommodating experience is always our goal, and we appreciate your support.

February 28, 2025

My second time to visit the dealership for warranty related service. I am thoroughly impressed by the attention to customer service. Mercedes called frequently to make me aware of the status of my vehi More

by CJEd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mercedes
Mar 03, 2025 -

Vandergriff Hyundai responded

Thank you for your kind words about your recent experience with our dealership. We are thrilled to hear that you were impressed by our attention to customer service and that your vehicle issues were resolved. Your feedback motivates us to continue providing excellent service to all our customers.

1
...