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Vancouver Ford
Vancouver, WA
542 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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542 Reviews of Vancouver Ford
January 17, 2023
After owning various makes of cars (Honda, Jaguar, Toyota) over 30 years I have never had a worse experience. I was told my Mach-E would be ready in one day. I never even heard from my service advisor Toyota) over 30 years I have never had a worse experience. I was told my Mach-E would be ready in one day. I never even heard from my service advisor until the next day. Then he informed me that the team only worked Monday - Thursday and a software update would take 2-3 days and could only begin the following week. I had to follow up myself and was informed that my windshield was broken and I would have to pay! It took conference calls including with the owner to get a new windshield ordered and installed. I was without a car for over 3 weeks. The experience was so poor that I am thinking of selling the car and purchasing a new make of electric vehicle. Buyer beware! Frankly I am surprised they invited my to provide a rating and review. More
by julie_h
Employees Worked With
Jeremy
January 04, 2023
I brought my car in to get a new headlight. I had them put both in while they were about it. I asked them about how long it would take and he said about an hour. They were just about right on I had them put both in while they were about it. I asked them about how long it would take and he said about an hour. They were just about right on the hour. They were very friendly and efficient. I didn't know that they had these services but now that I know, I will surely use them again. Thank you More
by Juanita
Employees Worked With
Jose
January 02, 2023
The dealership was clean and easily accessible. The meeting rooms were clean and roomy. Sierra, the sales representative was professional and knowledgeable as was Mr. Dang who handled the financial The meeting rooms were clean and roomy. Sierra, the sales representative was professional and knowledgeable as was Mr. Dang who handled the financial end of the sale. More
by erlarrol
Employees Worked With
Sierra and Mr. Dang
December 30, 2022
Left our Explorer for a recall repair. Without a wait, the pleasant shuttle driver took me home then picked me up in the afternoon. No charge for the work or the ride. Everyone was very co Without a wait, the pleasant shuttle driver took me home then picked me up in the afternoon. No charge for the work or the ride. Everyone was very cordial. More
by kathrynsalverda
Employees Worked With
Misti Williams
December 28, 2022
I bought a vehicle on November 7th, 2022. I had to put the vehicle in the shop two weeks later due to a bad timing belt and a leaking water pump. The third party warranty (Easy Care who is ju I had to put the vehicle in the shop two weeks later due to a bad timing belt and a leaking water pump. The third party warranty (Easy Care who is just as bad), refused to fix it due to the water pump leaking for an extended period of time. Two weeks after it was fixed, the engine started making a tapping sound. I found out that the vehicle had two bad lifters and two bad tensioners. I called Easy Care again and they stated that I needed the used car inspection report. I called Vancouver Ford 13 times and left numerous voicemails and no one would help me with this issue. I also spoke with several managers who stated they would help and never did. The vehicle had been in the shop for as much time as I have driven it. Vancouver Ford sold me a truck with problems and then sold me a warranty (Easy Care Warranty) that isn't worth the $3k I paid for it. DO NOT BUY FROM THEM!!! More
by michael.jones.2186
Employees Worked With
Antonio Duran, Mike Raines
