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Van Nuys Chrysler Dodge Jeep Ram

Van Nuys, CA

4.1
5,319 Reviews
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6110 Van Nuys Boulevard

Van Nuys, CA

91401

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Showing 5,319 reviews

January 22, 2023

Roger was extremely professional and nice. Just wish I didn’t have to wait so long to have car brought to me after service More

by Acquari
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for this feedback! We are so glad to hear that you enjoyed working with Roger. With regard to the rest of your review, we appreciate your patience during your visit and will be sure to work towards improving our efficiency in the future. If there is anything more we can do to assist you, please feel free to reach out. Best, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

January 22, 2023

The dealership had my car for about a month and charged me $700 for something that clearly didn’t fix my car. Received my car on Friday and It’s not drivable Saturday night. More

by KristiyanKov
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Asatryan
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Your review is concerning to read. This does not sound like the thorough and accommodating service I expect from our team, and I sincerely apologize for any oversight in resolving your car's issue. I would like to discuss this with you directly so we can make things right. Please reach out to me at your earliest convenience. Thank you, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

January 22, 2023

Matthew is super great and he will help you get a great deal. This dealership is the only place you should go. More

by Andrepark3000
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Alvarado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rene Robles, Matt Eatezadi
Jan 23, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the review! We appreciate the kind feedback about Matthew and are wishing you safe travels in your new vehicle. We hope to see you again at Russell Westbrook Chrysler Dodge Jeep RAM!

January 21, 2023

Thank you for your kindness, patience and making service at your dealership a great experience! More

by ABEDERTNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vahe
Jan 23, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the review! We appreciate your support and hope to see you back again at Russell Westbrook Chrysler Dodge Jeep RAM. Safe travels!

January 21, 2023

Fast and clean service! I went in for an alternators and they told me it was the battery. No fee because the battery was under warranty! More

by Ernesto Ramirez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Klaumenzer, Rayan Saab
Jan 23, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Ernesto, thank you for the review! We appreciate your support and hope to see you back again at Russell Westbrook Chrysler Dodge Jeep RAM. Safe travels!

January 21, 2023

Great service experience with Russell Westbrook for my Ram. Thank you Benny in the service department for a fast turnaround! More

by morris4
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benny
Jan 23, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the review! We appreciate the kind feedback about Benny and hope to see you back again at Russell Westbrook Chrysler Dodge Jeep RAM. Safe travels!

January 20, 2023

Worst service I have ever received, I spent over 5,000. On maintenance service took my truck home 4 days later I took it for a test drive and it's brake system locked and almost had a massive accident, too More

by sonia.acevedo75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Payment and Hector
Jan 20, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

I am sorry to see that your problem was not resolved by our team and we sincerely apologize for any inconvenience that you experienced, Sonia. We do our best to provide top-notch service to our valued guests so it is disappointing to see that you are unsatisfied. I would like to learn more about your experience and I hope you'll consider giving me a call to discuss the matter in greater detail. Thank you for your feedback, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

January 20, 2023

We’re were really well taken care of, everyone was very helpful and Rashawn and his manager got us a great deal! I’m really happy with my newly leased Jeep! We’ll definitely be back More

by Ivy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Klaumenzer
Jan 20, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Hi Ivy - Thank you for the five-star review of Russell Westbrook Chrysler Dodge Jeep RAM! We are delighted to hear that you found a new Jeep to lease and enjoyed working with Rashawn. Happy travels!

January 20, 2023

Great dealership! Great people. Timely service. Good service had no problem getting my car service had no problem coming in to the service department More

by marjlov66.mt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Your feedback is much appreciated! Thank you for putting your trust in the Russell Westbrook Chrysler Dodge Jeep RAM team to get the job done. We're always here to help!

January 19, 2023

Even though they have been pretty busy for the longest time now, and been having a shortage of parts due to the recent economy shuts downs due to the pandemic, they still try to get your car serviced as f More

by Jose Alvarez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector, Vahe, Hector Jr., and most recently, Rogelio., Alex Klaumenzer
Jan 19, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Jose, it's so great to see that you appreciate our hard-working team here at Russell Westbrook Chrysler Dodge Jeep RAM! Thank you for taking the time to share your experience, and have a lovely day!

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