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Van Nuys Chrysler Dodge Jeep Ram

Van Nuys, CA

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Employees
Reviews
Vehicles
4.1
5,319 Reviews
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6110 Van Nuys Boulevard

Van Nuys, CA

91401

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Showing 5,319 reviews

January 30, 2023

my Jeep had some problems, Armen helped me out and Im super satisfied and happy that he was the one to help me out. Ordered all the new parts I needed! Thank you! More

by peterbakalyan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armenak Galstyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 31, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

It's great to hear that Armen was able to assist you! Thank you so much for the 5 stars review of Russell Westbrook Chrysler Dodge Jeep RAM!

January 30, 2023

The problem is never getting a good estimate on how long it might take to do a repair. I was left guessing and wondering whether or not I need to rent a car or not. I decided to wait till the next day to he More

by Gal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Benny was my rep this time.
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Jan 31, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

It is never our intention to inconvenience our guests and I regret we haven't delivered a more informative and timely service experience. I understand your frustration and will have a discussion with my team about this feedback. In the meantime, I would like to see what I can do to help elevate your experience. Please consider getting in touch with me directly either by phone or by email. I look forward to speaking with you, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

January 29, 2023

Good service employees and efficient with the time it took to get everything done with my vehicle. Although the service wasn’t done fully and correctly when putting everything back under the hood of my c More

by egeronimi8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benny
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Jan 30, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

I am sorry to read this feedback. We strive to deliver professional and thorough service, and it is disappointing that we left the wrong impression. I would appreciate the chance to speak with you to see what more we can do to help fix things. If you are willing to discuss this further, please don't hesitate to reach out. Best, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

January 29, 2023

Horrible service! !! I paid almost $500 and ripped off. I will take this to upper management and never return for service or purchasing. I will Yelp my frustration of w More

by ejanian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hector
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Jan 30, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

This feedback is concerning to receive. We strive to deliver top-notch service at a competitive value, and it is never our intention to overcharge our guests. I would appreciate the chance to speak with you so I can help clear things up. If you are willing to discuss this further, please feel free to reach out. Best, Raed Malaeb - General Manager - raedm@russellwestbrookcdjr.com - (818) 787-0800

January 29, 2023

They were really nice and helpful and helped make it possible. Great experience. Thank you. More

by RREIMBOLD
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Alvarado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose B. Finance dept Rivas
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Jan 30, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the review! We are so glad to hear that you had a successful purchase experience working with the Russell Westbrook Chrysler Dodge Jeep RAM team. Drive safely, and we hope to see you back again down the road!

January 29, 2023

Waited six hours for an oil change only to be told that they didn’t have the correct oil filter, at which time I was told that I would have to wait another hour. And one time I was there for an oil change More

by jp1331
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Armenak Galstyan
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 30, 2023 -

jp1331 responded

Jiffy Lube can change oil in 30mins. I waited 7 hours at Russell Westbrook Service department and I dropped the car off at approximately 9am.

Jan 30, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

I am sorry to hear that your visit took longer than we had anticipated. We strive to deliver a seamless service experience for our guests, and it is never our intention to inconvenience them. I assure you that we will use this feedback to work towards improving our efficiency in the future. If there is anything more we can do to assist you, please don’t hesitate to reach out. Thank you, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

January 28, 2023

The staff was very kind and patient throughout my car buying process. They helped me get my dream car. More

by cavargas19
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rene Robles
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Jan 31, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Our team is always happy to help you out! Thanks for supporting Russell Westbrook Chrysler Dodge Jeep RAM and we will see you next time. Congratulations on your new ride!

January 28, 2023

The main concern was not fixed. Took too long. Communication was not very good. N More

by Sasha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Asatryan
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Klaumenzer
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Jan 30, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Sasha, I am very sorry that your service visit fell short of our high standards. We expect efficient, communicative, effective care from our team and we hope to have the opportunity to assist you again. Please feel free to give me a call so we can discuss this further. Thank you, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

January 28, 2023

Payman Arjang was clear and very professional in his communication. Also Inform me of alternatives and allowed me to choose which direction to proceed. More

by bert.terreri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Payman Arjang
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Jan 30, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thanks for your review. We're glad that the team was professional and nice to work with. We are grateful for your feedback and trust in us to assist. See you next time here at Russell Westbrook Chrysler Dodge Jeep RAM!

January 27, 2023

Great personal easy to enter and exit the drive up area to get to advisor More

by CATHY7551
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Payman
Report | Print
Jan 27, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

We are glad to have you as a customer of Russell Westbrook Chrysler Dodge Jeep RAM! Thanks for this feedback!

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