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Van Nuys Chrysler Dodge Jeep Ram

Van Nuys, CA

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Employees
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Vehicles
4.1
5,319 Reviews
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6110 Van Nuys Boulevard

Van Nuys, CA

91401

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Showing 5,319 reviews

February 15, 2023

Roger is a great service advisor. He explains everything well and keeps me well informed. The work was completed as described in the promised timeframe. Great job by all. More

by cato7691
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rogelio Espindola
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Feb 15, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

We are thrilled to hear that Roger has provided outstanding service. Thank you for working with the Russell Westbrook Chrysler Dodge Jeep RAM team.

February 15, 2023

I will never take my Jeep to this dealer ever again. I have felt ripped off before but this service visit takes the cake.. They cant be trusted! More

by You guys suck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Paymen
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Feb 17, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

We strive to deliver top-notch service, and I'm concerned that this may not have been reflected in your experience. I understand that you're frustrated and would like to step in to help. If you're willing to share further details of your experience, please reach me at the number listed here. I look forward to speaking with you. Thank you, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

February 15, 2023

Salesman Derek the best the people I came in contact at the dealership very helpful all my questions were answered More

by E.MARTINEZ68
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Derek
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Feb 15, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

We are thrilled to hear that you felt taken care of by Derek! Thank you for working with the Russell Westbrook Chrysler Dodge Jeep RAM team.

February 14, 2023

Highly recommend the Van Nuys Chrysler Dodge Jeep Ram dealership. Got an amazing deal on a new Jeep that no other dealer could match. The communication with the sales team was great and the entire proces More

by Marco K.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Al, Diego
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Feb 15, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

We are delighted to hear that our team found you a great deal, Marco. Thank you for trusting Russell Westbrook Chrysler Dodge Jeep RAM with your business. Enjoy the new Jeep!

February 13, 2023

The customer service manager was fantastic- professional and polite. My JEEP Wrangler was serviced same day More

by ryan.mondillo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 14, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the 5-star feedback, Ryan! The Russell Westbrook Chrysler Dodge Jeep RAM team appreciates your support.

February 13, 2023

Good customer service, However, very busy with service and delays can be expected. However very Professional and good experience. Overall good More

by Ash
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : PAYMAN ARJANG
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Feb 13, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

We are grateful to have your business, Ash. Thanks for taking the time to leave us a review! - The Russell Westbrook Chrysler Dodge Jeep RAM Team

February 12, 2023

Waited 30 minutes just to pick up my car. And I got my paperwork. Spoke to the representative and had to take my car out myself. I saw four representatives passed me within the 30 minutes. No More

by a.delaloza88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex Klaumenzer
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Feb 14, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

This review is concerning to us, and we apologize that you had this experience. We strive to demonstrate our commitment to customer service every day, and I am disappointed to see we've fallen short of our high standards. I am sorry that you had such a difficult time getting your vehicle back and that nobody provided you with assistance sooner. Would you please call me when you have a chance so that I can see if there is any way we can help you moving forward? Thank you, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

February 12, 2023

Great customer service! I am very happy with the service I received! Payman was helpful and attentive. More

by Galvez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Payman
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Feb 13, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Galvez, Payman is exactly as you described. He has a passion for assisting clients and is packed with knowledge. Enjoy your new ride and thank you for your business, from your friends at Russell Westbrook Chrysler Dodge Jeep RAM!

February 12, 2023

They had everything ready and got to the deal quickly. Good car buying experience . I would recommend More

by bramtuff
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darek and Joshua
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Feb 13, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Our team is always happy to help you out! Thank you so much for supporting Russell Westbrook Chrysler Dodge Jeep RAM and please let us know if you need anything down the line. Congrats on your new car!

February 11, 2023

Had an early appointment for 1st oil change. Service advisor said they were running behind but took 4hrs. More

by kandkfillman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 14, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

I am sorry that your visit took longer than anticipated. We strive to deliver efficient service and never intend to inconvenience our guests. I assure you that we will work to improve our practices in the future. If there is anything more I can do to assist you, please don't hesitate to reach out. Best, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

Feb 14, 2023 -

kandkfillman responded

Mike - Not a big deal - everything worked out fine - your staff is very attentive.

Feb 15, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

The service team appreciates your support!

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