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Van Nuys Chrysler Dodge Jeep Ram

Van Nuys, CA

4.1
5,320 Reviews
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6110 Van Nuys Boulevard

Van Nuys, CA

91401

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Showing 5,320 reviews

February 26, 2023

Great service and friendly staff I really enjoyed my experience working with the team in van Nuys More

by bKHALEGHIAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the review! We are thrilled to hear that you had a successful experience working with the Russell Westbrook Chrysler Dodge Jeep RAM team. Drive safely, and we hope to see you back again down the road!

February 26, 2023

Great location and great service, didn’t have me in there long and I was very happy with my vehicle More

by Pamela.Foster
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mena Mansour
Feb 27, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the review, Pamela! We are thrilled to hear that you had a successful experience working with the Russell Westbrook Chrysler Dodge Jeep RAM team. Drive safely, and we hope to see you again down the road!

February 25, 2023

I dropped off my car for service after making a reservation 4 weeks in advance. Everything worked perfectly. Professional and efficient team all around. Thank you. More

by geetyme62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector Jr.
Feb 27, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the review! We are so glad to hear that you had a successful experience working with the Russell Westbrook Chrysler Dodge Jeep RAM team. Drive safely, and we hope to see you back again down the road!

February 24, 2023

Good service, in time, friendly stuff, will be back at any time, thank you. Andreas More

by andreaskroner82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the great review and kind words about the team here at Russell Westbrook Chrysler Dodge Jeep RAM! See you next time.

February 23, 2023

Your business office is absolutely terrible. Purchased my vehicle over 20 days ago and my trade still isn't paid off. More

by Kayt4376
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Josh Alvarado
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rene Robles, Matt Eatezadi
Feb 28, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

I am very sorry for the delays you have experienced. We strive to make the trade-in process smooth and seamless for our guests and it is disappointing that we missed the mark. I would like to step in and ensure that this is taken care of as soon as possible, so please give me a call directly when you have a moment. Thank you, Raed Malaeb - General Manager - raedm@russellwestbrookcdjr.com - (818) 787-0800

February 23, 2023

Had a great experience at this dealership. I was provided with transportation while my car was getting services and the staff were very friendly. More

by glopez.27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the kind words and thoughtful review! We are delighted that our team provided you with top-notch service and we look forward to assisting you next time. -- Russell Westbrook Chrysler Dodge Jeep RAM Team

February 23, 2023

Communication was very poor. We had to constantly beg for updates. If we had just received communication from the beginning about time estimates it would have been fine. Our cont More

by kcwanner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Payman
Feb 28, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

I am very sorry to hear about your negative experience. We expect attentive, respectful communication for each and every guest and it is concerning that we missed the mark. If there is anything we can do to regain your confidence or assist you moving forward, please be in touch directly. Thank you, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

February 23, 2023

Customer service was fantastic, they fixed my car in a timely matter and updated me on the progress. Highly recommend this dealer for anyone that has a chrysler Dodge Jeep or Ram. More

by yeprem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Armen Babudzyan
Feb 24, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for this great review of Russell Westbrook Chrysler Dodge Jeep RAM! We appreciate your support.

February 23, 2023

It’s well kept and the employees are nicely dressed. Love the basketball court in the middle More

by toimgerr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Payman
Feb 24, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for sharing this feedback with the Russell Westbrook Chrysler Dodge Jeep RAM team!

February 23, 2023

Horrible service on so many levels ! !! Scratches painted over before I bought the car,Things not working & them knowing it, but still sold it to me. Someone dented & Scratched my vehicle More

by Orlando
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hector,Rebecca, Alex Klaumenzer, Rayan Saab
Feb 24, 2023 -

Orlando responded

Scratches painted over before I bought the car,Things not working & them knowing it, but still sold it to me. Someone dented & Scratched my vehicle while it was supposed to be getting serviced which took over a month just sitting there. No type of communication not even a phone call back & I'll never be back

Feb 28, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for your feedback, Orlando. We strive to provide the best possible service to our valued guests and it is disappointing to see you are unsatisfied. I would like to see what I can do to improve your rating and I hope you'll call me at your earliest convenience to discuss the matter in greater detail. Thank you, Jonathan Schwartz - General Manager - jonathans@russellwestbrookcdjr.com - (818) 731-4893

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