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Van Nuys Chrysler Dodge Jeep Ram

Van Nuys, CA

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Employees
Reviews
Vehicles
4.1
5,320 Reviews
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6110 Van Nuys Boulevard

Van Nuys, CA

91401

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Showing 5,320 reviews

March 03, 2023

I am from out of town, here for work. I have no family or friends here so this warranty work came as a huge disappointment and at a horrible time. I took it to this dealer with hopes of More

by tarbalynn
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Roget
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Mar 05, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

This does not sound like the timely, attentive service and straightforward communication I expect from our team, and I sincerely apologize for any delay and inconvenience we may have caused here. I understand how frustrating this must have been, but I assure you, we will address your feedback as a team so we can make improvements in the future. If there's anything else you'd like to share, please feel free to reach out to me directly. Thank you, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

March 03, 2023

Wonderful service, especially by Jad at the service department. I was helped with courtesy and respect. More

by Hovhannesmarkosyan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 03, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the review! We are so glad to hear that you had a successful service experience working with Jad and the Russell Westbrook Chrysler Dodge Jeep RAM team. Drive safely, and we hope to see you back again down the road!

March 03, 2023

I was assisted in a timely and respectful manner. The staff were very friendly and courteous. More

by Hovhannesmarkosyan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rodolfo Montoya, Juan Del Rio
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Mar 03, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the review! We appreciate your support and hope to see you back again at Russell Westbrook Chrysler Dodge Jeep RAM. Safe travels!

March 02, 2023

The service team was very friendly and professional, they took good care of me the few times I been there More

by rambootnt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 02, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for your confidence in our team! We appreciate your feedback here at Russell Westbrook Chrysler Dodge Jeep RAM. Have a great rest of your day and safe travels until we see you next!

March 02, 2023

If you are looking for price this is the dealership to come to. I really believe I got an unbelievable price. Thanks to the Van Nuys guys. More

by fh8562
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Alvarado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rayan Saab
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Mar 02, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

This is great to hear! It was our pleasure to assist you and we wish you safe travels in your new ride! -- Russell Westbrook Chrysler Dodge Jeep RAM Team

March 02, 2023

Friendly and took care of business. Kept me informed. They are very busy…too busy. More

by drutt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Espindola
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Mar 02, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thanks for the review of Russell Westbrook Chrysler Dodge Jeep RAM. We appreciate your feedback and patience.

March 02, 2023

Mena was very helpful and really worked with me to get me what I needed. Really appreciate his insight and flexibility. More

by Nat
Recommend Dealer
Yes
Employees Worked With
MenA
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Mar 02, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Nat, we're elated that Mena hit the mark with accommodating assistance and expertise! Thank you for supporting Russell Westbrook Chrysler Dodge Jeep RAM with a stellar review!

March 02, 2023

Richard hospitality was amazing. Very patient and helped me with all my questions even dropped of the car for me. More

by esdrasblue77
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Richard
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Mar 03, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Richard and the entire Russell Westbrook Chrysler Dodge Jeep RAM team appreciate your 5-star review! Thank you for your support and we will see you next time!

March 02, 2023

Worst Dealership, unprofessional Service advisor and horrible communication. Please call me for further details 747-250-6000 More

by Carlos Garcia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Asatryan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Benny
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Mar 05, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for your feedback, Carlos. We strive to provide our guests with 5-star experiences and your review is disappointing to see. I would like to step in to help you in any way that I can and I hope you'll give me a call to discuss the matter further. Thank you, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

March 02, 2023

Benny was very helpful getting the truck into the shop and getting me a ride home and back to shop once the warranty work was done. More

by Rconklin
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Benny
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Mar 03, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Benny and the entire Russell Westbrook Chrysler Dodge Jeep RAM team are thrilled to see your glowing review! Thank you so much for your support and we will see you next time!

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