Van Nuys Chrysler Dodge Jeep Ram

I came in to check out a car I found on their website. The major damage wasn’t visible in any of the online photos, but I still really liked the car. My salesperson, Jason, assured me that the headrest wo The major damage wasn’t visible in any of the online photos, but I still really liked the car. My salesperson, Jason, assured me that the headrest would be fixed if I went ahead with the purchase. After buying the car, I never heard from him again. I also have some important questions about the next steps in the process, so I’ve been texting, calling, emailing, and chatting on their website. Every time, I was told someone would reach out, but it's been two weeks and I still haven’t heard back. This place has the absolute worst customer service. It’s beyond frustrating to be completely ignored after making a purchase. More

Armen is great. He understands client needs and does his best to solve problems efficiently. Unfortunately parts delays seem to slow everything. He understands client needs and does his best to solve problems efficiently. Unfortunately parts delays seem to slow everything. More

Héctor was amazing. I've been to a lot of dealers. No one like him! Made the whole processes easy! I've been to a lot of dealers. No one like him! Made the whole processes easy! More

Albert did awesome, knowing my concerns and handling the issues professionally Thank you Albert and all of the service team! issues professionally Thank you Albert and all of the service team! More

Tricked us into a so called “free”warrantee. Wasted a day haggeling and then this. Complained and they said they took it off, that way a lie. Horrible place to but a car. Wasted a day haggeling and then this. Complained and they said they took it off, that way a lie. Horrible place to but a car. More

Great service, and fast. I took my vehicle in for oil change and tire rotation and was accommodated with an uber home and pick up. I took my vehicle in for oil change and tire rotation and was accommodated with an uber home and pick up. More

Payman was extremely knowledgeable and accommodating. He was very diligent and sensitive to my timeline to make sure I get the car back as soon as possible. Very helpful for transportation back and forth He was very diligent and sensitive to my timeline to make sure I get the car back as soon as possible. Very helpful for transportation back and forth to the dealership. More

Very expensive & tedious process. I got ripped . They kept my car for 4 days to fix the problem . I Paid $1800.00 for labor only excluding the parts for job that would take less than I got ripped . They kept my car for 4 days to fix the problem . I Paid $1800.00 for labor only excluding the parts for job that would take less than 3 hours. After repairs I complained about leaking fluid. Even for that I had to call several time to get the advisor. They kept my car for another week and then told me there is no leakage. There was no labor breakdown on the invoice. Not going there again. More

Great dealer. Friendly and resposabily. Profesional. And priceses competitives with competitive personal, their cars clean Friendly and resposabily. Profesional. And priceses competitives with competitive personal, their cars clean More

Payman is the BEST! !!........ always returnes calls!!! Exeptional!... even after hours, if I leave a message I know he will call back. Thank you! !!........ always returnes calls!!! Exeptional!... even after hours, if I leave a message I know he will call back. Thank you! More