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Van Nuys Chrysler Dodge Jeep Ram

Van Nuys, CA

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Employees
Reviews
Vehicles
4.1
5,321 Reviews
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6110 Van Nuys Boulevard

Van Nuys, CA

91401

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Showing 5,321 reviews

March 21, 2023

Very friendly and honestly people, they do go out of their way to give you best deals. More

by Hamid
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Hernandez
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Mar 21, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for reviewing Russell Westbrook Chrysler Dodge Jeep RAM! Nothing makes us happier than a great review.

March 21, 2023

The staff was helpful and answered all of my questions. Made the buying process easy. More

by nkracke
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Eatezadi
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Mar 22, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

We're delighted we could deliver an excellent experience! We hope you enjoy your new vehicle! - Russell Westbrook Chrysler Dodge Jeep RAM Team

March 20, 2023

Ben is very best person he help me to get best deal to get my car I prefer you go and talk him he provide best deal to get you best car More

by Baljinder
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben , Matt Eatezadi, Rayan Saab
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Mar 21, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the review! We appreciate the kind feedback about Ben and hope to see you again at Russell Westbrook Chrysler Dodge Jeep RAM. Safe travels!

March 20, 2023

We set up an appointment for Sunday between 9-10. Showed up, at 9, gave them sometime to open up. Ara showed up with one of the vehicles we were interested in, and then took us to grab the second one More

by Dcurrie498
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ara, Matt Eatezadi
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Mar 21, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the review! We are thrilled to hear that you found the right vehicle working with Ara and the Russell Westbrook Chrysler Dodge Jeep RAM team. We appreciate your business and are here to help if you need anything in the future!

March 20, 2023

Payman was a great consultant and really went the extra mile suggesting a cost effective solution for my car. Can highly recommend him. More

by sebastian10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Payman
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Mar 21, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the review, Sebastian! We are so glad to hear that Payman delivered such a successful service experience. Drive safely, and we hope to see you back again at Russell Westbrook Chrysler Dodge Jeep RAM!

March 20, 2023

In and out with no problem’s customer service was excellent I highly recommend your next stop to buy a new car. More

by worlbeme
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Inalia, Matt Eatezadi, Rayan Saab
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Mar 21, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Your recommendation is so appreciated! Thank you for choosing Russell Westbrook Chrysler Dodge Jeep RAM and for sharing your experience. Safe travels ahead!

March 20, 2023

Communication was terrible. My repair was not handed off to another service advisor while mine was out for days. More

by brianflavell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Asatryan
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 21, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Your review is disappointing to read. We do our best to provide thorough communication and service and I'm very for any mix-up in regard to attending to your maintenance needs. We appreciate you sharing this feedback and will use it to make improvements going forward. If there are any other details you can include that might help us in the future, please reach out to me directly. Thank you, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

March 20, 2023

Too much coersion, deception, and lack of customer service in sales and service. Also very noisy environment with loud music. More

by CJMCHAM
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Not listed
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Mar 21, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

This review is concerning to us, and we deeply apologize that you had this experience. We strive to demonstrate our commitment to customer service every day, and I am disappointed to see we've fallen short of our high standards. I would like the chance to make this right. Would you please reach out to me directly so we can discuss this in further detail? Thank you, Raed Malaeb - General Manager - raedm@russellwestbrookcdjr.com - (818) 787-0800

March 19, 2023

Diego was fantastic - the car had some windshield pits that were covered with stickers but otherwise it was everything I wanted. More

by cjmac30
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Diego
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Mar 20, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the review! We are so glad to hear that you had such a successful experience working with Digeo. Drive safely, and if there's anything more we can do to assist you, please don't hesitate to reach out! - The Russell Westbrook Chrysler Dodge Jeep RAM team

March 19, 2023

Other than having to wait for back ordered parts the service team was great and very helpful. More

by jconklin23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armen
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Mar 20, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the review! We are glad to hear that you had a successful experience working with us. We appreciate your patience with regard to your parts and hope to see you again at Russell Westbrook Chrysler Dodge Jeep RAM!

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