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Van Nuys Chrysler Dodge Jeep Ram

Van Nuys, CA

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Employees
Reviews
Vehicles
4.1
5,322 Reviews
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6110 Van Nuys Boulevard

Van Nuys, CA

91401

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Showing 5,322 reviews

April 07, 2023

Fast and reliable service. Never have any issues when it comes to my cars oil changes. More

by dcpadilla85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 18, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

We are always happy to receive five-star reviews! Thanks for choosing Russell Westbrook Chrysler Dodge Jeep RAM for your oil changes. See you next time!

April 07, 2023

Lack of communication, no rental car available. Longer delays l, parts on back order. Will not be returning More

by Carlos Garcia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Asatryan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben
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Apr 18, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Carlos, our goal is to deliver a seamless experience, and it's very disappointing to learn that we let you down. We use feedback to grow and would appreciate the chance to learn more about your visit. If you are willing, please give us a call when you are available. Thank you, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

April 07, 2023

The service and experience was exceptional. I don’t regret choosing to do business here. More

by herreralorena21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rogelio
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Apr 18, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

We are glad to hear that Jayce and the team provided exemplary support. Thank you for choosing Lexus of Henderson.

April 07, 2023

Service representative lacks customer service , never available to answer calls or texts messages until you complain to corporate. More

by Fanni
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hector Jr
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Apr 18, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

It's very disappointing to learn that you have not received the top-quality and responsive care that we pride ourselves on. I'd like to step in right away to learn more about your experience and ensure that any outstanding concerns you may have are addressed. Unfortunately, it can be difficult to locate contact information without a last name. If you are willing, please reach out to me at your earliest convenience. Thank you, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

April 07, 2023

This service center has very helpful and quick agents. They listen and give prompt results. Benny is my favorite! More

by Noah works
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benny in service department. Chris M. in sales department.
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Apr 18, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Benny and the team are so thrilled to see your glowing review, Noah! Thank you for supporting Russell Westbrook Chrysler Dodge Jeep RAM and we will see you next time!

April 06, 2023

The dealer took great care of me ! By making sure a qualified to get the car. And making sure I'm satisfied. More

by vivianadkins58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rayan Saab
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Apr 06, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

We are glad to hear that you felt taken care of by our team, Viviana!

April 05, 2023

They were all good very friendly and helpful thanks for all your help a really appreciate that thank you again More

by horaciop.830
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Santos
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Apr 06, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Everyone at Russell Westbrook Chrysler Dodge Jeep RAM is grateful for your review! It was our pleasure to assist you--come back and see us again soon!

April 05, 2023

Definitely not impressed. Unorganized and sales person did not have enough knowledge about the vehicle I purchased, when I asked for the manager he spoke to me in a condescend More

by cainkricketkiwi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Forgot the guys name
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Apr 18, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

We are sorry that you got a negative impression from your purchase. This is not the standard of service that we are committed to providing. The team would appreciate the opportunity to learn more about your experience and see how we can improve things for you and all of our clients going forward. Give me a call at any time. Thank you, Jonathan Schwartz - General Manager - jonathans@russellwestbrookcdjr.com - (818) 731-4893

April 05, 2023

The team was truly amazing, my sales person Sultan was great, kind, patient, resourceful and very helpful. The service they provided was top notch. It was honest and straightforward. More

by pinelarno
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sultan Malaeb
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Apr 06, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thanks for working with the Russell Westbrook Chrysler Dodge Jeep RAM team. Sultan will appreciate the shoutout!

April 05, 2023

I had the best help from Sultan. He treated me like family ! He made sure I was taken care of right from the beginning even until after I purchased a car from him. I appreciate being More

by jennamy94
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sultan and Cisco, Matt Eatezadi
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Apr 06, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

This review and recommendation are too thoughtful! We are touched to read about your experience with Sultan. Our number one goal is to make our customers feel at home here at Russell Westbrook Chrysler Dodge Jeep RAM--we appreciate your business more than anything. Congratulations on your new car!

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