Van Nuys Chrysler Dodge Jeep Ram

No parts There was no part to fix my car My car shakes still still More

I like having a dedicated service tech who knows my vehicle history And my personality vehicle history And my personality More

Service department was very efficient and professional. The repairs were explained to me and done correctly. The repairs were explained to me and done correctly. More

All staff was really professional answered all my questions explained everything to me thoroughly with great service. They help me pick the right vehicle for me and my family with a great deal. questions explained everything to me thoroughly with great service. They help me pick the right vehicle for me and my family with a great deal. More

Excellent service. Had a huge selection of vehicles versus the other dealerships and will treat you like they want your business Had a huge selection of vehicles versus the other dealerships and will treat you like they want your business More

Benny was very helpful and made sure I had a new key for my car as soon as possible. He made recommendations for maintenance as well, which was very helpful! I am very happy with his service and everyone my car as soon as possible. He made recommendations for maintenance as well, which was very helpful! I am very happy with his service and everyone at the office had good energy and asked if I was helped while waiting. Thank you so much for your help! More

Chris finally did address the Amazon $50 certificate. I received a $50 check from the dealership and that was good enough. My thanks to his perseverance. Unfortunately, the folks on the ground (sales) I received a $50 check from the dealership and that was good enough. My thanks to his perseverance. Unfortunately, the folks on the ground (sales) are not tied into the website in a way that allows them to be responsive to their own e-marketing. This is common for many sales teams whose priorities are to meet their numbers, and after the sale, their support falls off. However, there is a complaint still ongoing with the parts department. Which is the reason for the 3 star rating. I ordered a $1400 set of running boards by driving from Bakersfield to Van Nuys, thinking that seeing the parts person face-to-face would strike some higher level of customer service also considering that I just bought a truck from the dealership. However I was treated to a "Chinese Wall" approach where the parts department could care less if I just spent $70K on a new truck, their dept profit margin mattered the most. I paid an extra credit card fee for a special order because after buying the truck I forgot to add them to the original sales invoice - I think this charge was petty as it cut by a third the discount I recieved, but without complaining I paid the extra fee, and when they didn't come in, they had to order them again on the day I was supposed to drive down to pick them up. I had to cancel appointments I made for the next day to have them installed in Bakersfield. This is not good customer service. Had I driven down instead of calling first I would have been highly irritated and sought out the parts manager. As it was, I accepted the somewhat lame reason of "I don't know." to my question of "What happened?", but if they are held up again, then Mr. Chavez's supervisor and the General Manager(s) will hear my complaint. I'm assuming this is Juan Del Rio or Armenak Galstyan as heads of the parts department. So far, the experience of buying a $70,000 truck has been relatively good, but I understand why dealerships are under fire by the manufacturers for more reasons than the usual tricks of the trade, That is bad or reflexive customer service after the sale. They should be proactive in gathering feedback through phone interviews and document the practices that make up the sales and aftercare experience. More

The service department was great. I dropped my car off at 8am and they called me at 9am that it was ready for pick up. I have never had that before. They were kind, helpful and respon I dropped my car off at 8am and they called me at 9am that it was ready for pick up. I have never had that before. They were kind, helpful and responsive. More

Bad service my truck was done and it was sitting in the lot for three days and didn’t contact me that it was ready for pick up lot for three days and didn’t contact me that it was ready for pick up More

This dealership has been so good to us and made the process of getting a new lease pretty paint less and efficient! No upsells or hard are sales tactics were used. Go see Mike! process of getting a new lease pretty paint less and efficient! No upsells or hard are sales tactics were used. Go see Mike! More