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Van Nuys Chrysler Dodge Jeep Ram

Van Nuys, CA

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Employees
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Vehicles
4.1
5,322 Reviews
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6110 Van Nuys Boulevard

Van Nuys, CA

91401

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Showing 5,322 reviews

April 30, 2023

This car has been a lemon from the day that we picked it up. Every time we bring it into service there's something wrong with it by the time we get it home. The only time we drive the car is to bring it int More

by CHRISDIAM710@GMAIL.COM
Recommend Dealer
No
Employees Worked With
Eddie
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May 01, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Chris, I'm sorry to see that you've had such a negative experience with your vehicle. We want the most for our guests, and we would like the opportunity to rectify this issue and provide you with top-notch service moving forward. Please contact us directly so that we can assist you in finding a solution. Thank you, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

April 30, 2023

It was great fixing my car with Russell Westbrook. The service advisor was very knowledgeable and addressed issues right away. It took less than a day to diagnose the issue which is quick. More

by K.GEV94@GMAIL.COM
Recommend Dealer
Yes
Employees Worked With
5
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May 01, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the review! We are thrilled to hear that you had such a successful service experience working with the Russell Westbrook Chrysler Dodge Jeep RAM team. Drive safely, and we hope to see you back again down the road!

April 30, 2023

Great staff that is very easy to work with. No games and great deals sure to make everyone happy More

by Jntamanini
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wyatt
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Apr 30, 2023 -

Jntamanini responded

Thanks for the great work and deal

May 01, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the review! We are thrilled to hear that you had such a successful experience working with the Russell Westbrook Chrysler Dodge Jeep RAM team. Drive safely, and we hope to see you back!

April 29, 2023

Amazing they came all the way from Los Angeles to my house in El Cajon just to deliver my special dodge charger GT shoutout to you guys for the car delivery More

by Calvingoro2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
I got it through rpm
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May 01, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Congratulations on your brand-new Charger! It was our pleasure to ensure the safe delivery of your vehicle. Thanks for choosing Russell Westbrook Chrysler Dodge Jeep RAM above the rest--enjoy the ride!

April 28, 2023

5 Very nice, respectful, and professional. Prompt as well. Added a car wash and I was very grateful for that as well More

by rts112179@gmail.com
Recommend Dealer
Yes
Employees Worked With
5
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Apr 28, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

We truly appreciate this awesome feedback, and we're ecstatic to hear you were impressed with our service. Thank you for choosing Russell Westbrook Chrysler Dodge Jeep RAM for your vehicle's maintenance needs, and we hope to see you back again down the road!

April 28, 2023

The salesperson Vahe was motivated to make a deal and gave me lots of options and was creative with the down payment and delivery of vehicle. It took minimal time and I like that.. More

by Gmoney
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vahe A.
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Apr 28, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

We are glad to hear that Vahe was a great asset in finding the perfect vehicle for you! Our team here at Russell Westbrook Chrysler Dodge Jeep RAM appreciates your support and hopes you enjoy the new ride.

April 26, 2023

They were not prepared for us. When we finally got to the finance department he lied throughout the process. If someone were to ask what I thought about this dealership I would tel More

by chrisoneil7752
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Josh Alvarado
1.0
This rating includes all reviews, with more weight given to recent reviews.
Badie Audish
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rene Robles, Jonathan Schwartz, Raed Malaeb, Matt Eatezadi, Rayan Saab, Walid Benterki
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Apr 26, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Chris, I'm sorry to hear that you did not have a positive experience with us. I'm disappointed to hear that you felt our team wasn't prepared for your visit, and that you had a negative experience in the finance department. I would like to discuss this further and see how we can improve our processes moving forward. Please give me a call directly so I may assist you in the best way that I can. Thank you for taking the time to leave your feedback. Best, Raed Malaeb - General Manager - raedm@russellwestbrookcdjr.com - (818) 787-0800

April 26, 2023

The sold us a defective car & it took 2 weeks & lots of calls to get it resolved More

by Dencam@pacbell.net
Recommend Dealer
No
Employees Worked With
Sales, Ishty Selena
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Apr 26, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

I am sincerely sorry that we let you down. I understand this is not the seamless buying experience you were hoping for, and your frustrations are understandable. While I see your issues have been resolved, I do encourage you to reach out to me directly if there is anything else I can do for you. Thank you, Jonathan Schwartz - General Manager - jonathans@russellwestbrookcdjr.com - (818) 731-4893

April 26, 2023

Amazing service. Will be a repeat customer. My service representative (hector?) was amazing. Truly great. More

by Chris Sterparn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector Herrera
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Apr 26, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Chris, we're thrilled to hear that you had an amazing experience with Hector during your visit to Russell Westbrook Chrysler Dodge Jeep RAM! Thank you for taking the time to share your feedback and for choosing our dealership for your service needs. We look forward to assisting you again in the future!

April 24, 2023

They told me to come back when my issue gets worse. Imagine a doctor saying that. I won't be returning. More

by lcrs79
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Asatryan
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 26, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

I'm sorry to hear that you received less-than-satisfactory service. That is not the level of care we aim to provide to our customers. I would like to make this right and ensure that your issue is resolved. Please give us a call so we can address your concerns and help you get back on the road. Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

Apr 26, 2023 -

lcrs79 responded

Hi Mike, I can only assume your dealership does not honor Dodge factory warranties. Why else would you not provide service. My Challenger was at the dealership for 8 days and nothing was done. No courtesy vehicle was offered. And at one point I was asked if the mechinic could take my car to his house. Huh? I drove the so-called shop foreman around so he could hear and feel the issue with the transmission. He did in fact hear and feel the issue! Then I was told the next day by the service department that the issue could not be replicated. And my car was ready for pickup. Thats a lie. My next email will be to Dodge Corporate to see why my car under warranty was not properly taken care of at the dealership. I was literally told to "come back when it gets worse" In that statement alone you acknowledge there is an issue. But it needs to be worse for you to fix it? That make no sense. Sorry Mike but I'll be going to another dealership.

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