Van Nuys Chrysler Dodge Jeep Ram

Poor Customer Service Disappointed that their loaner car was not covered by the FCA US LLC full Roadside Assistance. Use of the loaner, which only drove me 15 miles home a Disappointed that their loaner car was not covered by the FCA US LLC full Roadside Assistance. Use of the loaner, which only drove me 15 miles home and ended up sitting in my driveway with its flat tire, cost me $120. More

Jeep Wrangler. El servicio al cliente excelente, ambiente agradable y relajado , bastante preparados los vendededores en el conocimiento de los vehículos, Gracias a El servicio al cliente excelente, ambiente agradable y relajado , bastante preparados los vendededores en el conocimiento de los vehículos, Gracias a Óscar y a su equipo de finanzas por hacer posible la compra con las especificaciones que solicite de manera rápida y sencilla . En definitiva la atención al cliente es lo básico en este dealer, también recomiendo el servicio de reparación el cual me sirvió de mucho por mí anterior vehículo el cual desafortunadamente no compre en Russell sino en otro dealer More

wait was to long and the price was very expensive. Waiting area for customers should provide more for the customer insttead of purchasing every food item. we are already spending alot for parts and l Waiting area for customers should provide more for the customer insttead of purchasing every food item. we are already spending alot for parts and labor we should be treated with some benefits too. More

Awesome!!! Love the Grand Cherokee Limited X, loved the buying experience here! Don’t buy anywhere else, no one compares to the pricing and service you’ll get he Love the Grand Cherokee Limited X, loved the buying experience here! Don’t buy anywhere else, no one compares to the pricing and service you’ll get here! More

Awesome place and always takes care of me! Went in to see my good friend but unfortunately he’s no longer there but Shadi helped me and introduced my husband and I to Jesse Diaz who took care o Went in to see my good friend but unfortunately he’s no longer there but Shadi helped me and introduced my husband and I to Jesse Diaz who took care of us! Shadi and Jesse were great from start to finish and helped get me a really good deal! I refer everyone to Russell Westbrook! If you need a car with a great deal stop by! More

Fixed my Check Engine Light I had to bring my 2001 Ram 1500 Truck into get my ECU fixed, since Dodge does not make new ones I had to get my own rebuilt ECU it took a little while I had to bring my 2001 Ram 1500 Truck into get my ECU fixed, since Dodge does not make new ones I had to get my own rebuilt ECU it took a little while to get it programmed. Now I have to wait to see the CHP Referee to get registered, keeping my fingers crossed the check engine light stays off for 3 weeks! More

New Jeep Very friendly and helpful to get what i wanted . Lily was great ! The car selection was good and there was lots of options to chose from. Very friendly and helpful to get what i wanted . Lily was great ! The car selection was good and there was lots of options to chose from. More

Some Recent Setbacks I had two recent difficult experiences with the service center. On July 5th i brought my Jeep in for an electrical problem. The work was completed in I had two recent difficult experiences with the service center. On July 5th i brought my Jeep in for an electrical problem. The work was completed in a timely and correct manner by the service technician. However when I was charged for the service I was charged three times on my credit card. It took several phone calls that went largely unanswered or returned as there is no operator who picks up the phone on a regular basis and a visit to the Finance department before the issue was finally resolved on 8/16. I think. A few weeks later on 7/30 I brought in my Jeep when I received a recall notice concerning the catalytic converter. The service manager seemed overwhelmed correcting other employee mistakes that morning. My car was processed incorrectly and scheduled for a different service because one employee did the paperwork for the wrong vehicle. There were two similar Jeep Patriots in for service and they confused the two. I tried to contact the service manager later that day. He responded at 5:45 saying the car was ready but that I had to be there by 6:00 to pick it up. Your website clearly states service department is open until 7:00. When I did get there by 6:05 the car still wasn't ready. Didn't leave until 6:30. More

I look forward to buy my next car . A very productive team of salespeople. No pushing or haggling, but I was guided to make the right decision, and that is a very rare occurrence these d A very productive team of salespeople. No pushing or haggling, but I was guided to make the right decision, and that is a very rare occurrence these days . I am extremely happy with my purchase . More

Great Mr. Bedrosian was very helpful, he tried really hard to get me the deal, not what I wanted but very close, so I got the vehicle And mr Aguilar, Jorg Mr. Bedrosian was very helpful, he tried really hard to get me the deal, not what I wanted but very close, so I got the vehicle And mr Aguilar, Jorge from finance again very helpful. Mr. Hernandez, Andres well needs some training with customer relationship. Thanks Great to deal with Mr. Bedrosian and Mr. Aguilar. More