Van Nuys Chrysler Dodge Jeep Ram

Really impressed with the customer service I dropped by for an oil change without an appointment and Vahe took my car right in (even though I was a little too close to the cut off time). I got I dropped by for an oil change without an appointment and Vahe took my car right in (even though I was a little too close to the cut off time). I got my car back quickly and he told me he even added some pressure back into two of my tires because they needed it. Really happy with the service here, thank you Vahe! More

I feel like a VIP EVERY visit! I have never been so happy to take my car in for routine service. The staff, the work, the level of customer care, the dealership.. EVERYTHING is 5Sta I have never been so happy to take my car in for routine service. The staff, the work, the level of customer care, the dealership.. EVERYTHING is 5Star here. My Jeep is treated like it's a luxury vehicle every time, and I'm left feeling like I just got hooked up. Thank you SO much!! We're on our THIRD Jeep thanks to this dealership!! More

Thank you Vikas & Omar Wow!!!! What an amazing car dealership! The GM Vikas is selfless and considerate. He was an amazing help to my boyfriend and I during the entire car s Wow!!!! What an amazing car dealership! The GM Vikas is selfless and considerate. He was an amazing help to my boyfriend and I during the entire car shopping process. Omar the floor salesperson who helped us couldn’t have been more patient and understanding with us. We looked at a million different Jeeps and test drove numerous cars. He never made us feel like he was trying to sell us, rather it felt like he was trying to help us. They are both very intelligent and personable with great attitudes. Thank you to both Vikas and Omar, we ended up with a 2019 Wrangler and couldn’t be happier!! Looking forward to doing more business with them in the future! More

Great Experience They worked very hard to get me what I wanted. I felt like they really cared about my concerns and my happiness. My sales person, Rene Robles was wond They worked very hard to get me what I wanted. I felt like they really cared about my concerns and my happiness. My sales person, Rene Robles was wonderful. I highly recommend visiting this dealership and Rene. More

Awesome experience Great service, helped me get into the vehicle that I wanted while working with my situation. Showed me numbers that I was looking for in order to save Great service, helped me get into the vehicle that I wanted while working with my situation. Showed me numbers that I was looking for in order to save. More

Oil change Customer service was a bit awkward. Employees were speaking in foul language. Didn't seem happy. The person who helped me initially had a problem fi Customer service was a bit awkward. Employees were speaking in foul language. Didn't seem happy. The person who helped me initially had a problem finding my warranty. I asked if he could call where I bought my warranty and he said no. He said I had to pay for the service and then asked for a refund if I wanted it done. I proceeded to call myself to find an answer about my warranty. Found my answer in less than 5 minutes. Something your employee could have done. More

Wow!! This was my first car purchase. I have never been so pleased with a car dealership service in my entire life. Vianne was not only helpful, but kind. S This was my first car purchase. I have never been so pleased with a car dealership service in my entire life. Vianne was not only helpful, but kind. She worked with me to help get the car of my dreams. If I could do it all over again I would. More

Had wait 4 days for update. So I drop off car early in week. I was told I could drop off sundays. My appointment next day. I had work. So Sunday was good. I’ll give them a day t So I drop off car early in week. I was told I could drop off sundays. My appointment next day. I had work. So Sunday was good. I’ll give them a day to check vehicle. Tuesday I called no reply. Wednesday called no reply. Finally speak to supervisor. Thursday was told he will call back later that day. Never happens. So Friday after being hold 30 minutes. Line hangs up. I called again and finally my service advisor finally answers On Friday days later.. He finally tells me we replace camera. They will have to order new stereo. Ok. I have to bring back when arrives. Pick it up saturday morning. Just come find a dent on my car. I love this dealer place. But hopefully was just small mis communication issue. I’m a calm person i don’t get mad. Just want updates after two days. This was all factory issues. I was not even given car to use in mean time. More

REALLY Difficult to get good service at this place There are signs that it is turning around, I credit Customer Relations Manager Mike Gonzales with this, but they've got a long way to go. There are signs that it is turning around, I credit Customer Relations Manager Mike Gonzales with this, but they've got a long way to go. More

Excellent service The salesman, Sahak, was very helpful and courteous, he answered all of my questions and worked very hard to get us the best deal possible. Very happy The salesman, Sahak, was very helpful and courteous, he answered all of my questions and worked very hard to get us the best deal possible. Very happy with my new car. More