Van Nuys Chrysler Dodge Jeep Ram

Not impressed I wanted to bring in our Dodge Promaster cargo van in for an electrical diagnosis. Service adviser had poor communication. When we dropped off the veh I wanted to bring in our Dodge Promaster cargo van in for an electrical diagnosis. Service adviser had poor communication. When we dropped off the vehicle, many workers appeared to be on their phones, goofing around. They were not helpful to my employee who dropped off the vehicle. Did not receive a call as to when vehicle would be ready, had to call in multiple times before receiving info. Car came back last week. Front headlight is now out as well as rear lights. Employee got puled over for a warning because of it. I purposely brought in this vehicle due to an electrical issue that i feel is not resolved. I'm calling in to get the issue resolved with what I hope will be better customer service than I have received so far. More

Battery Replacement Call back from a customer service rep was never received. Had to take the car directly to the dealership without an appointment. Other than that, serv Call back from a customer service rep was never received. Had to take the car directly to the dealership without an appointment. Other than that, service was as expected and the problem was fixed. Wished they washed/cleaned the car after service. More

Amazing! Fabián over on the service side always goes above and beyond to make our regular vehicle maintence a pleasure! I wouldn't go anywhere else for service Fabián over on the service side always goes above and beyond to make our regular vehicle maintence a pleasure! I wouldn't go anywhere else for service, we even take our Chevy there. More

Total Disregard for Customer Service I took my car in because my engine service light came on. My car was repaired but later that day the same light came on again. I tried contacting my s I took my car in because my engine service light came on. My car was repaired but later that day the same light came on again. I tried contacting my service advisor multiple time over the phone and through email. I never received a call back from him. I was also told that the service manager would reach out to me that same day and I also didn’t hear from him. TERRIBLE CUSTOMER SERVICE! YOU WILL BE IGNORED! More

Zach was great Just leased my second grand Cherokee with your dealership. It’s been a month and the xm radio was not working properly. Brought the car in. Zach was n Just leased my second grand Cherokee with your dealership. It’s been a month and the xm radio was not working properly. Brought the car in. Zach was nice enough to find me a rental so I could get to work. Returned my car the same day. More

Exceptional Customer Service. I'm not one to write positive reviews because I expect those in customer service to do what they are paid to do, but Vahe went way above and beyond st I'm not one to write positive reviews because I expect those in customer service to do what they are paid to do, but Vahe went way above and beyond standard customer service. I made an appt. online, and when I showed up at appt. time I did not have to wait in a long line, and I explained what I needed done and showed him what I needed done. He called me to explain various costs and where to save money and the various services were completed within a couple of hours. Great service and I love my jeep and will be leasing a new one in 18 months!!! More

It gets easier and easier Ali the salesman was thorough, professional and very helpful. Ely the finance manager also made the process very easy. The loud music in the dealershi Ali the salesman was thorough, professional and very helpful. Ely the finance manager also made the process very easy. The loud music in the dealership wasn't to my liking but it certainly brought a buzz to the place. More

Good improvement better than it was just a year or so ago The quality of the service seems good although a bit crowded with vehicles the only gripe I have is the night drop the box really anyone could fish t The quality of the service seems good although a bit crowded with vehicles the only gripe I have is the night drop the box really anyone could fish the key out pretty easy And you are left to park your car on the street until they open And someone hopefully from the dealership gets it not the best area to have to do that More

Mistaken Advertisement Honored by Management This dealership honored a mistaken ad that was an incredible deal on a Jeep Grand Cherokee Altitude. While this deal was a mistake on the end of their This dealership honored a mistaken ad that was an incredible deal on a Jeep Grand Cherokee Altitude. While this deal was a mistake on the end of their 3rd party and was for a Laredo, Vikas (GM) honored it and made sure we left happy from the dealership with the car we wanted. They have definitely fixed their mistake and did a great thing that should be a model for all dealerships. I highly recommend working with Vikas (GM) and Elie (Finance Manager) as they made sure the deal would be honored and helped us sign all the paperwork quickly. Overall, I would recommend this dealer to anyone interested in a new car. More

Oil Change Went in for an oil change and was greeted right away, everything was fast and easy, and I even got a complimentary car wash. Thanks Oscar! Went in for an oil change and was greeted right away, everything was fast and easy, and I even got a complimentary car wash. Thanks Oscar! More