Van Nuys Chrysler Dodge Jeep Ram

Unprofessional Experience Our poor experience started very quickly when we arrived. We had a pre-negotiated deal with Pouria Deilamy due to having a pre-existing written offer Our poor experience started very quickly when we arrived. We had a pre-negotiated deal with Pouria Deilamy due to having a pre-existing written offer at another dealership that led us to Pouria — who confirmed he could give us a better deal. Once we arrived, we went thru Pouria and three layers of management to confirm. From the outset, we shared that we had a deal from another dealership and if we didn’t get the deal we agreed to, we would leave and go to the other dealership. About an hour later (and consistent attempts to up the price), we finally agreed to the deal which we already had in writing. Shortly thereafter, during the application process, when I provided my annual income to Pouria, he commented — “it sure must be nice.” 100% inappropriate to comment on my income. I was appalled. During signing, the finance manager, when I declined your extended warranty, commented “I guess you won’t have any repairs” and “so you are just going to pay for them yourself”. I get it that you are trying to sell a product that has a good margin — no problem. But when a customer says no, you shouldn’t receive a snide comment in return. Lastly, after being at the dealership for over three hours on a deal that was pre-negotiated, we asked when the car would be ready. Pouria’s response, “believe me, the sooner you get out of here the sooner I can sell another car, so we are on the same page.” Once again — 100% inappropriate. On the flip side of all of this, we were offered water multiple times and my son and his girlfriend were able to get free ice cream. Paul Selsor More

Great professional a pleasure to work with Great and professional a pleasure to do business with , I think Pouria is one of the best beacause it seems he all about customer satisfaction Great and professional a pleasure to do business with , I think Pouria is one of the best beacause it seems he all about customer satisfaction More

Service dept Easy in and out. Received excellent service for me and my Jeep. Very thorough and informative. Would highly recommend to friends and family. Thank you Easy in and out. Received excellent service for me and my Jeep. Very thorough and informative. Would highly recommend to friends and family. Thank you! More

Amazing Experience! I am so happy with my new car! I had such an amazing experience buying it from Russell Westbrook Chrysler Dodge Jeep Ram of Van Nuys. Derrick and Chri I am so happy with my new car! I had such an amazing experience buying it from Russell Westbrook Chrysler Dodge Jeep Ram of Van Nuys. Derrick and Christian were great! Thanks again! More

Great service and attention the guest. I super like Jeep but i got this car because Joseph Rios. He was exceptional and great costumer service. Joseph help me to choose my best option and m I super like Jeep but i got this car because Joseph Rios. He was exceptional and great costumer service. Joseph help me to choose my best option and make us super happy and confortable in our visit to the dealer. More

Service Routine service completed on my Jeep Grand Cherokee coupon was honored no appointment necessary pleasant experience thank you team at Russell Westbroo Routine service completed on my Jeep Grand Cherokee coupon was honored no appointment necessary pleasant experience thank you team at Russell Westbrook of Van Nuys! More

Can one enjoy a car buying experience? YES, YES and, YES! I have NEVER enjoyed the car buying process, ever. The feeling that I was walking out not quite comfortable with the deal that I’ YES, YES and, YES! I have NEVER enjoyed the car buying process, ever. The feeling that I was walking out not quite comfortable with the deal that I’d made, sure that there was a catch that I’d have to later suck up and take as a loss. At Russell Westbrook CDJR I worked with Chris, Andreas and finally Michael in finance and dare I say, I felt like each one was working FOR me, in my best interest over the dealerships’ bottom line. Chris specifically worked his tail off beginning to end. I actually had to return because I’d forgotten my garage opener in my trade and he had to go off-site to retrieve it, and this was HOURS after our deal was made. Throughout, we’d see him rushing back and forth for other customers as well, to the point that the mother in me reached out and told him to relax, breathe, I’m a done deal LOL. I asked him when his first off because he’d been dealing with me over the phone and texts for two days, prior to my visit. I never once felt like JUST a customer. This is my third Jeep, second Wrangler, first RW-CDJR but, certainly not my last! In fact, I can’t wait to return for customization. Who wants to spend more money at a car dealership? Kudos to ALL and thank you so much! I finally feel like I’ve won! *None of my people are listed below but, I hope those I’ve named get the recognition they deserve. Correction, EARNED. More

Service Eddie was very helpful. Just came in for an oil change, rotation and check the rear end of our car as there is a noise as we are driving. He said the Eddie was very helpful. Just came in for an oil change, rotation and check the rear end of our car as there is a noise as we are driving. He said the noise is not coming g from the rear end that is coming from the back two tires. Eddie claims they could not do the rotation as he said the back two tires are cracked on the inside and said that is causing the noise. We were not able to look at it. I hope he is correct as we are getting new tires and this better fix the problem or we will be back. More

Slow and Steady The process was lengthy and I would have liked to not have to drive to several different lots to find the right vehicle, however it was nice to test d The process was lengthy and I would have liked to not have to drive to several different lots to find the right vehicle, however it was nice to test drive my vehicle of choice in a relatively fun and enthusiastic environment where everyone wants to assist you and make things happen to get you the car that you want. You could tell by the amount of customers that this is a place that people generally recommend to others. Julio took care of us. Talked to us in a way we understood the entire process. he was real with us and kept in 100 the entire time. Michael, the finance manager put you at ease when signing document which gives you peace of mind when you're worried about making such a big and irreversible purchase and commitment. More

Always Improving!! I’ve been coming to this service center for almost 4 years! When I first began to come here they were not a great center. Hey nearing and send me time I’ve been coming to this service center for almost 4 years! When I first began to come here they were not a great center. Hey nearing and send me times rude! However, a lot of staff has changed in the last year or two and the quality of the service experience has improved exponentially!! A well organized and caring crew! Really great service! More