Van Nuys Chrysler Dodge Jeep Ram

Quick and easy Get there early and get done right away! The wait went by fast and the service was great. My first time with my brand new car and service getting done Get there early and get done right away! The wait went by fast and the service was great. My first time with my brand new car and service getting done was a great experience. More

6k mile initial service The wait was long but it was very busy. I appreciated that my car was washed. The staff is very friendly and the premises is clean. The wait was long but it was very busy. I appreciated that my car was washed. The staff is very friendly and the premises is clean. More

Excellent Michelle the sales person and Max for finance were great and friendly, it was one of the best experience I ever had at the dealership. I highly reco Michelle the sales person and Max for finance were great and friendly, it was one of the best experience I ever had at the dealership. I highly recommend Russell Westbrook Dealership. More

The best!! Bought a Maserati at this dealership. Andrea the sales consultant was excellent and was with me thought out the experiance, From sales right up to del Bought a Maserati at this dealership. Andrea the sales consultant was excellent and was with me thought out the experiance, From sales right up to delivery. Thanks for making my purchase flawless!! More

Worked hard for business. Vianne from the internet sales was great. She follow thru with every thing she said she would. This mint a lot since I had came from Bakersfield to lo Vianne from the internet sales was great. She follow thru with every thing she said she would. This mint a lot since I had came from Bakersfield to look at a truck. After working with Jorge one manager they made me a deal I could not refuse. Thank you all David More

A good place to get your oil changed I had some issues here before, but it appears that thier customer service in the service department has changed for the better. Zack took good care of I had some issues here before, but it appears that thier customer service in the service department has changed for the better. Zack took good care of me and made the experience as good as I could imagine. I got in and out without incident. Zack was friendly and helpful. When I was hesitant before; now I won't hesitate to go back. More

Efficient Came in for some recalls. They completed it within a few hours and I was in and out. Service advisor was nice too. Thank you. Came in for some recalls. They completed it within a few hours and I was in and out. Service advisor was nice too. Thank you. More

Not A Fan First, no one picks up the phone in this business. I had a difficult time setting up an appointment for days. Also, your online appointment system doe First, no one picks up the phone in this business. I had a difficult time setting up an appointment for days. Also, your online appointment system does not work. I Finally make my appointment, show up, drop my car off. The agent told me that it would take 3 hours, this was at 8:45 am. By 2:30 pm it took me almost an hour to get someone on the phone to give me an update on my car. By this time, I’m upset and left a frustrating message on someone’s voicemail. Within 10 minutes the agent calls me back and was not truthful when he stated that he told me that it would take until 3 pm. He proceeds to tell me that my car would have to be there overnight because the diagnostic was not done. I get a call the next morning with the diagnosis that my car had a bad engine, with no other information, but told me that the cost would be $7700, I declined. For $195.00 I should have been given a full diagnosis, I should have been given full details of why my car had the bad engine. I went to pick the car up about 4:15 pm, the agent runs my card 3 times and tells me that it was declined. I know that I have money on my card but because he was having difficulties with your archaic system, I chose to go find an ATM. Because of this though, I had to go on a wild goose chase to find an ATM in that crappy area, ultimately having to get a Lyft to go to an ATM. Is was unacceptable!!! I guess only if one is buying a cardo you get better treatment. More

Awesome a very pleasant and comfortable family atmosphere, really satisfied and excited and thank you very much for the help provided by the gentleman cesar v a very pleasant and comfortable family atmosphere, really satisfied and excited and thank you very much for the help provided by the gentleman cesar very kind and gentle above all. More