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Van Nuys Chrysler Dodge Jeep Ram

Van Nuys, CA

4.1
5,322 Reviews
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6110 Van Nuys Boulevard

Van Nuys, CA

91401

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Showing 5,322 reviews

June 24, 2023

Poorly ran system, bad customer service, no loaner cars, service advisors don’t give a xxxx about the customers, they look like they don’t even want to be there. Worst car experience ever. Worst dealership More

by a.booth100
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Payman
Jun 24, 2023 -

a.booth100 responded

Terrible experience. Never purchasing another car here

June 23, 2023

Hector was my service advisor. He was very Knowledgable, professional and nice. He kept me in the loop on what they was going with my Jeep. He got it back to me in 4 days as promi More

by celeste gisselle
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Hector
Jun 23, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Celeste - It was our pleasure to complete your vehicle's service! Hector and the Van Nuys Chrysler Dodge Jeep Ram team thank you for your business and wish you safe travels down the road!

June 22, 2023

The dealer called me because my parts already arrived. They replaced my back glass nice and clean work. More

by giff_boosted
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Arjang Payman
Jun 23, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

We're so glad to hear that your back glass replacement went smoothly! Thank you for choosing Van Nuys Chrysler Dodge Jeep Ram. Safe travels!

June 21, 2023

Team Jeep was very professional and helpful special thanks to Rayan Saab Made the whole transaction smooth. I will recommend friends and family thanks again More

by g2nijmeh
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Selena , Raed Malaeb, Alex Klaumenzer, Rayan Saab, Walid Benterki
Jun 22, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thanks for sharing this praise for the Van Nuys Chrysler Dodge Jeep Ram Team and for giving Rayan a shout-out! It's an honor to have earned your confidence. Take care!

June 18, 2023

Rayan and Benny both assisted me in making sure my vehicle recall was done in a timely manner! Very professional and great customer service. More

by BMUNOZ6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rayan and Benny
Jun 19, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

We're so glad to hear that Rayan and Benny provided you with excellent customer service during your visit! Thank you for taking the time to leave us a positive review. We appreciate your business and hope to see you again at Van Nuys Chrysler Dodge Jeep Ram!

June 18, 2023

Benny was very helpful. Letting me know what will happen and check what he can do. He text or calls me of what my dodge has to be done. More

by gerald.lauresta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benny
Jun 19, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Gerald, we're so glad to hear that Benny provided you with such helpful and informative service. Thank you for taking the time to leave us a great review. If you ever need anything else, don't hesitate to reach out! - The Van Nuys Chrysler Dodge Jeep Ram Team

June 15, 2023

Payman did a good job working with me on my issue. He kept me in the loop the whole time on what was going on. More

by rick4fun3264
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Payman was my service advisor.
Jun 15, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

It's great to hear that Payman provided you with excellent service and kept you informed throughout the process, Rick. We appreciate your support here at Van Nuys Chrysler Dodge Jeep Ram. If there's anything else we can do for you in the future, please don't hesitate to reach out. Have a fantastic day!

June 15, 2023

I was given a car with a screw stuck to the wheel and they refused to change it. More

by Krystal
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jose and Chris
Jun 15, 2023 -

Krystal responded

Double check your cars on everything!

Jun 16, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Krystal, this feedback is concerning to receive. What you are describing does not reflect the quality products and excellent customer service we strive to provide, and I would appreciate another chance to make things right. Please give me a call at your convenience. Thank you, Jonathan Schwartz - General Manager - jonathans@vannuyscdjr.com - (818) 731-4893

June 15, 2023

Definitely I do recommend this dealer. Excellent service and a very good job, I will come back when I needed. More

by sandra-hernandez12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you, Sandra! We're so glad to hear that you had an excellent experience with our team at Van Nuys Chrysler Dodge Jeep Ram. We appreciate your recommendation and look forward to serving you again in the future. Have a great day!

June 14, 2023

The service person I work with is a really gray guy, Benny. He got my jeep in the day after u called as I had a gas smell coming from the engine. He explained that it would be 7-10days but he was gettin More

by mom23kids
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benny
Jun 14, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the review! We appreciate the kind feedback about Benny and are glad to hear that he was able to get the job done. Drive safely, and we hope to see you again at Van Nuys Chrysler Dodge Jeep Ram!

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