Van Nuys Chrysler Dodge Jeep Ram

Waiting to get your car into service was way too long. When you have an appointment you should not be told that it can take day before they can look at your car. When you do get the problem of the car an When you have an appointment you should not be told that it can take day before they can look at your car. When you do get the problem of the car and too fix it you charge way toooooooo much . I was told it would be 4500 to fix the issue. I know that was crazy was charged 300 for something that could of charged 100 or free to tell me the issue. Went to my mechanic and was charged to fix the car for 2000. Big difference and I will not bring my car to you again. This was just ripping a customer off. More

Bought a used 2021 jeep gladiator. needed service before i could even take delivery. after 3 weeks i was going to return loan since i had not taken delivery yet. Josh told me he would needed service before i could even take delivery. after 3 weeks i was going to return loan since i had not taken delivery yet. Josh told me he would pay first payment to keep deal. two weeks later finaly took delivery. sent first payment recept to josh july 7th and he said he would cut check. contiune to august and still not recieved. last two weeks text messages are going unawnersed. do not belive what this sale men tells you. will now have to contact higher ups. More

This dealership is awful and the customer service is nonexistent the workers are incompetent with how they work I will never get another jeep vehicle again nonexistent the workers are incompetent with how they work I will never get another jeep vehicle again More

This was my second visit, and you guys continue to go above and beyond in providing excellent service. Great, consistent communication, and stellar customer service. In particular, ARMEN (who I've dealt above and beyond in providing excellent service. Great, consistent communication, and stellar customer service. In particular, ARMEN (who I've dealt with for both visits) is just great. Super, super helpful. Eager to be of help and takes the time to make sure the issues were handled. More

Rogelio is great. He always keeps me informed and updated during my visits. I appreciate the professionalism of the staff. Thank you. He always keeps me informed and updated during my visits. I appreciate the professionalism of the staff. Thank you. More

I would like to said that was a good service Good attitude Thanks for help us with the choices attitude Thanks for help us with the choices More

Very happy with the service. Peyman was extremely professional and nice. Would love to come back again Peyman was extremely professional and nice. Would love to come back again More

Uno de los mejores dealers buen servicio recomendado y pura calidad uno de los m pura calidad uno de los m More

In month of June, my daughter Celina Marie Arevalo and my son Samuel Carlo Arevalo (your salesmen put them both as buyer/co-buyer just to make the sale happened that day) went to your branch by themselves th son Samuel Carlo Arevalo (your salesmen put them both as buyer/co-buyer just to make the sale happened that day) went to your branch by themselves then call me afterwards while doing the negotiation. Thought the process was really smooth but within a month so many letters were received from different banks and financial institutions which messed up both of their credits. Seems like your salesmen just want to make a sale on that day. My kids were not in a hurry to get new car, but yes it is your salesmen job to sell how they want to make their sale no matter what. Second thing, Celina Marie Arevalo traded in the HONDA car but until now it seems it was not reported by your branch to DMV that it was transferred because we are receiving letters from the DMV that my daughter was in default of not paying the car registration. Please fix everything because we are not happy the way my kids transactions were processed especially the financing part..... Thank you. Cristina Arevalo (213)448-7359 More

The service department representatives were a pleasure to work with. They were very attentive, perceptive and understanding. The service was competed efficiently and properly. Notwithstanding that there work with. They were very attentive, perceptive and understanding. The service was competed efficiently and properly. Notwithstanding that there were some major items to diagnose and repair, my car was returned to me well in advance of the estimated completion date. Excellent!!’nn More