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Van Nuys Chrysler Dodge Jeep Ram

Van Nuys, CA

4.1
5,322 Reviews
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6110 Van Nuys Boulevard

Van Nuys, CA

91401

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Showing 5,322 reviews

November 02, 2023

From other dealerships hands down this was a Great experience Professional clean responsible just can’t say enough good things Thank you More

by mavinyard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Marvin, we're so glad to know you had a great experience with us at Van Nuys Chrysler Dodge Jeep Ram! Our team always aims for professionalism and responsibility. Thank you for your kind words, we appreciate it!

October 29, 2023

This is my second purchase at this dealership. Rashan, Selena, Josh, Moe and Hassan were all great to deal with. All of the employees there were very courteous and while I was waiting at least fiv More

by JeepGurl
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Alvarado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hassan, Rashan, Selena, Moe, , Rene Robles, Rayan Saab
Oct 30, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

We're so glad to know that our team at Van Nuys Chrysler Dodge Jeep Ram made your second purchase a great experience! It's wonderful hearing how Rashan, Selena, Josh, Moe, and Hassan all went above and beyond. We appreciate the recommendation - happy driving in your new vehicle!

October 27, 2023

Told them what I wanted and how much I wanted to pay and they made it happen. No headaches, no stress at all. This by far is the #1 jeep dealer around. If I could give more stars I would⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ More

by DRDoghouse1968
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Armenak Galstyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Alvarado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Badie Audish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan Del Rio, Rene Robles, Jonathan Schwartz, Raed Malaeb, Alex Klaumenzer, Rayan Saab, Walid Benterki
Oct 27, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

We're delighted to know we could make your car buying experience stress-free and enjoyable at Van Nuys Chrysler Dodge Jeep Ram. Your extra stars are much appreciated! Thanks for choosing us as your #1 dealer, happy driving!

October 26, 2023

Armen was the best service adviser! Honest and ethical and explained everything. I was coming in from out of town. Everything was ready for the service. and it was fished earlier than e More

by larry@clevelandfarley.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

We're so pleased to know that our team, especially Armen, Jose, and Chris, provided you with such a great service experience at Van Nuys Chrysler Dodge Jeep Ram. We always aim for efficiency and clear communication! Thanks for the kudos - we appreciate it!

October 25, 2023

Silly expensive. Double charge for diagnostic. Did not enumerate labor hours which is an indication they are overcharging More

by JEFFRAYKS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Asatryan
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

I'm sorry to read about your concerns regarding our pricing and transparency. We strive for clear communication with all of our customers, so it's disappointing to see we may have missed the mark here. I'd appreciate the opportunity to discuss this further with you if you're willing - please reach out at your earliest convenience. Thank you, Mike Asatryan - Director of Fixed Operations - mikea@vannuyscdjr.com - 818-423-6255

Nov 01, 2023 -

JEFFRAYKS responded

I looked up the prices for the parts replaced at mopar parts online and the retail for the sensor is $103 and the actuator is $123. Less than half what I was charged. I approved the repair over the telephone because I was faced with a car I needed and was at my grandkids recital so I did not have the time to ask for detail regarding the hours and labor rate. Since the shop did not enumerate the hours on the invoice the labor is still a mystery. I do know that replacing the humidity sensor is less that one half hour task. I personally taken apart the complete dashboard in a Chrysler 300 and put i back together in less that 4 hours so $1300 in labor is insane. I was also charged a second diagnostics charge which is not what I was told. I was told when I left the car that if I did not have repairs done at that the dealership, I would have that charge. But not for both diagnoses. Unfair and misleading.

Nov 01, 2023 -

JEFFRAYKS responded

I have called twice but only get voice mail. I have left messages but no reply.

October 20, 2023

Payman was extremely helpful and knowledgeable! I would highly recommend working with him. Great service. More

by SERGEAGOPIAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you so much for your positive review! We're delighted to know that our team's assistance at Van Nuys Chrysler Dodge Jeep Ram was beneficial and well-informed to you. Your recommendation is appreciated, and we are here to help you with any of your needs! We look forward to serving you again, and providing you with great service is always our goal! Have a great day!

October 18, 2023

They always take care of My vehicles and my service advisor is the best and also my vehicle always clean More

by efrairem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Efrairem, we're glad to know that you've consistently had great experiences with our service team at Van Nuys Chrysler Dodge Jeep Ram. We appreciate your feedback and look forward to continuing the top-notch care for your vehicles!

October 14, 2023

Payman and Jad are great. Payment responsive and Jad is very knowledge and professional. Thank you! More

by SAM.C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Payman
Oct 16, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

We're glad to know that Payman and Jad provided you with great service at Van Nuys Chrysler Dodge Jeep Ram. Thanks for the positive feedback!

October 14, 2023

I brought my car in for service on a recall to have the computer chip updated. The very next day, my car began to stall in intersections, and at stop signs where I had to turn it off and turn it back on ag More

by DEANNA11
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Asatryan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Deanna, I'm really sorry to read about the issues you've been experiencing with your car after its recent service. This is certainly not typical, and we want to ensure it's addressed promptly for your family's sake. It sounds like there has been a breakdown in communication, which needs immediate attention - please reach out directly so we can get this resolved as soon as possible. Thank you, Mike Asatryan - Director of Fixed Operations - mikea@vannuyscdjr.com - 818-423-6255

October 10, 2023

Paymen is great . Always reachable to answer questions or concerns. Service area always clean. The car get washed every time ,(love that) will go again More

by Ronen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paymen Arjang
Oct 11, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Ronen, it's great to know that Paymen and our team at Van Nuys Chrysler Dodge Jeep Ram were able to provide you with the excellent experience we strive for. We're looking forward to your next visit!

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