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Van Nuys Chrysler Dodge Jeep Ram

Van Nuys, CA

Overview
Employees
Reviews
Vehicles
4.1
5,321 Reviews
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6110 Van Nuys Boulevard

Van Nuys, CA

91401

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Showing 5,321 reviews

February 14, 2022

Dealerships waits 8 days to Let me know they could not get me financed, ridiculous! More

by Organizeyourhouse
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Josh Alvarado
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 24, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Hello, We're sorry to hear there was any confusion during your visit. We'd like to discuss with you further about your experience. Please reach out to our general sales manager, Jonathan directly at 818-731-4893 when you find the time. Regards, Russell Westbrook CDJR

February 14, 2022

Easy to communicate with the team and Victor, specifically. Answered every question asked and worked with me to get the best deal on my jeep. More

by candborgel
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Gonzalez
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Feb 23, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the great review. We're thrilled to hear you had a wonderful experience with our team. Please let us know if there is anything else we can assist you with. Thanks again and have a wonderful day!

February 13, 2022

Bad services, they make services for oil change 2 times and my car lick oil until now. And i spend my time to go to the dealer and they said y no lick is oil waste , I am back again because still licking More

by HERBERT PlEITEZ
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Mike Asatryan
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 24, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Hello, We're sorry to hear that there was any issue during your visit. We'd like to look into your visit with us and see how we can assist you. Please reach out to our service director, Mike Astrayan, when you find the time. You can reach him at mikea@russellwestbrookcdjr.com or direct at 818.423.6255 Respectfully, Russell Westbrook CDJR

Feb 24, 2022 -

HERBERT PlEITEZ responded

For sure I will contact you by email o by phone

February 13, 2022

The staff was very friendly. The oil change was done and the replacement tires were in place. I am thankful for their help. More

by ahmedjkbibi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny
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Mar 01, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for taking the time to let us know about your recent experience at Russell Westbrook CDJR. We really appreciate your business and support. Let us know if there is anything else we can help you with!

February 13, 2022

Service was excellent and I liked my adviser. My Jeep was done quickly and without any issues. The waiting area however was meant to be cute but it looked like you were in prison. More

by david
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 01, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for taking the time to let us know about your recent experience at Russell Westbrook CDJR. We really appreciate your business and support. Let us know if there is anything else we can help you with!

February 13, 2022

Ali is the best sales guy I ever bought a truck from. Alan is great too he new how to go through the Docs quickly. More

by Dean
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ali sales Alan finance/ paper work
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Mar 01, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for taking the time to let us know about your recent experience at Russell Westbrook CDJR. We really appreciate your business and support. Let us know if there is anything else we can help you with!

February 13, 2022

The worst service ever they forgot to put the screws back to my front grill More

by SOLARTEAM4SOLUTIONS
Recommend Dealer
No
Employees Worked With
Mike Asatryan
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 23, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Hello, We value your feedback and business. We'd like to look into your visit with us and see how we can assist you. Please reach out to our service director, Mike Astrayan, when you find the time. You can reach him at mikea@russellwestbrookcdjr.com or direct at 818.423.6255 Respectfully, Russell Westbrook CDJR

February 13, 2022

10/10 Rene is so amazing, great customer service. Is always there for us customers! More

by Pconny39
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rene Robles
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Mar 01, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for your business and the 5-Star review! We're thrilled to hear you had a great experience with our team. Please let us know if there is anything else we can assist you with. Thanks again and have a wonderful day!

February 13, 2022

Ordered a key for my van. Paid for it. Said it would take possibly a week. Fine. Never was told that there would be an additional cost to program. Never mentioned programming. More

by Garylacasse
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Asatryan
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 23, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Hello, We're sorry to hear that there was any issue during your visit. We'd like to look into your visit with us and see how we can assist you. Please reach out to our service director, Mike Astrayan, when you find the time. You can reach him at mikea@russellwestbrookcdjr.com or direct at 818.423.6255 Respectfully, Russell Westbrook CDJR

February 13, 2022

Hector was great, vehicle was completed earlier than expected, and all was done right. 1 More

by omegatmg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hector
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Mar 01, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for taking the time to let us know about your recent experience at Russell Westbrook CDJR. We really appreciate your business and support. Let us know if there is anything else we can help you with!

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