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Van Nuys Chrysler Dodge Jeep Ram

Van Nuys, CA

4.1
5,320 Reviews
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6110 Van Nuys Boulevard

Van Nuys, CA

91401

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Showing 5,320 reviews

February 23, 2022

Horrible worst dealership in town would not take my car back here ever again rude and unprofessional More

by Fordster428
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Asatryan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Hello , Customer Service is important to us, and we're disappointed to hear you felt you experienced anything but a 5-Stars experience. We'd like to look into your visit with us. Please reach out to our service director, Mike Astrayan, when you find the time. You can reach him at mikea@russellwestbrookcdjr.com or direct at 818.423.6255 Respectfully, Russell Westbrook CDJR

February 23, 2022

My car was brought in to get an issue fixed that the collision center couldn’t handle. It sat on the lot for 3 weeks, not following up with me or insurance to get the repair approved. When I stepped in More

by CHRISTIAN39
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Asatryan
3.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Hello Christian, We know your time is valuable and apologize for a longer than expected wait. Repairs can take longer than expected if a part is out of stuck or on back order. We try to work as quickly as possible and give an accurate time estimate. Please reach out to our service director, Mike Astrayan, when you find the time. You can reach him at mikea@russellwestbrookcdjr.com or direct at 818.423.6255 Respectfully, Russell Westbrook CDJR

February 23, 2022

Benny did a great job! ! Very professional and calm. I would recommend a friend to come a visit Russell w. Dodge dealership. More

by rustico.ibay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny , Rene Robles
Mar 01, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for your business and the 5-Star review! We're thrilled to hear you had a great experience with our team. Please let us know if there is anything else we can assist you with. Thanks again and have a wonderful day!

February 23, 2022

Well Staffed, and the Oil Change was under 2 hours, and I arrived just after 9:00 am. Since I’m traveling from downtown LA, I appreciate the Short time. More

by cyrusjoyner
Recommend Dealer
Yes
Employees Worked With
Junior
Feb 25, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the great review. We're thrilled to hear you had a wonderful experience with our team. Please let us know if there is anything else we can assist you with. Thanks again and have a wonderful day!

February 23, 2022

Great Service, I had zero problems. Will definitely go back. Armen was nice and informative. More

by Alex
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armenak Galstyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Armen , Alex Klaumenzer
Mar 01, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Your review really makes our day! Thank you for your business and the kind words. Please let us know if there is anything else we can do to assist you. Have a great day!

February 23, 2022

Great service. They were so helpful with everything. I would recommend this dealership to anyone More

by Wehbipetra
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan saeb
Feb 25, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the great review. We're thrilled to hear you had a wonderful experience with our team. Please let us know if there is anything else we can assist you with. Thanks again and have a wonderful day!

February 23, 2022

Rear axle break job cost $700 is over charge and radiator repair charge $1600 is overcharge to me especially to senior. I studied $360-400 for break job and $600 for radiator repair which I paid for Nissan More

by goro893
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Hector H
Feb 24, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Hello, There appears to be some confusion around our pricing. Please reach out to our service director, Mike Astrayan, when you find the time. You can reach him at mikea@russellwestbrookcdjr.com or direct at 818.423.6255 Respectfully,

February 22, 2022

Francis was such a nice young man and very helpful as we went through the process. He even delivered our jeep! More

by Kristen.m.matas
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Francis
Feb 23, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for taking the time to let us know about your recent experience at Russell Westbrook CDJR. We really appreciate your business and support. Let us know if there is anything else we can help you with!

February 22, 2022

Very long wait times even with scheduled appointment. Poor customer service and lack of communication on services. More

by fg123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Asatryan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Hello , Customer Service is important to us, and we're disappointed to hear you felt you experienced anything but a 5-Stars experience. We'd like to look into your visit with us. Please reach out to our service director, Mike Astrayan, when you find the time. You can reach him at mikea@russellwestbrookcdjr.com or direct at 818.423.6255 Respectfully, Russell Westbrook CDJR

February 22, 2022

Great Service was provided. Very professional was lead from start to finish. Thank you so much. More

by vyugov
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Omar Hernandez
Feb 23, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for taking the time to let us know about your recent experience at Russell Westbrook CDJR. We really appreciate your business and support. Let us know if there is anything else we can help you with!

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