Van Nuys Chrysler Dodge Jeep Ram

Love love love my new 2022 Jeep Grand Cherokee Summit! !! I wouldn't buy my Jeep from any other dealership! Russell Westbrook Chrysler Dodge Jeep Ram for life!!! !! I wouldn't buy my Jeep from any other dealership! Russell Westbrook Chrysler Dodge Jeep Ram for life!!! More

Always a great experience here at Russell Westbrook CDJR of Van Nuys. Hassle free! Chris and Moe are great, really made my experience nice and smooth! My service experience is always top notch too. Mike top of Van Nuys. Hassle free! Chris and Moe are great, really made my experience nice and smooth! My service experience is always top notch too. Mike tops everything off! More

First of all, I am really dissatisfied with the service the Russell Westbrook Chrysler Dodge Jeep Ram of Van Nuys gave me a week ago. I took my car for maintenance which included oil change, tire rotation, the Russell Westbrook Chrysler Dodge Jeep Ram of Van Nuys gave me a week ago. I took my car for maintenance which included oil change, tire rotation, software upgrade. I discussed all the issues i been having lately with the car. I dropped of the car on Wednesday and the technician told me it would be ready in 3 days. I called the shop that Friday and the technician(Hector) said he would call me back. Nobody gave me a call back. So, I decided to go Saturday morning just so they could tell me that services were done but they weren’t able to do the tire rotation because they did not know how to remove the tires lug nuts covers 🤦🏻‍♂️. How is that possible if they are the mechanics. I understand that the services are free but I would think that the same job effort should be done if even if the customer is paying for services. Second issue I have with this dealership is that i had taken my previous Ram in for maintenance and one of the technician hit my car. I was given a car rental but the dealership never paid for it. I found this out when i took my current Jeep for a sunroof installation at different dealership. I would think that you guys would try to give the best services to your customers but it’s been more than one time. This is not professional at all. More

I like the transparency. I got what I asked for, what I needed and at the price we had agreed at. I also liked the Uber setup. It is so helpful to not have to worry about get I got what I asked for, what I needed and at the price we had agreed at. I also liked the Uber setup. It is so helpful to not have to worry about getting transportation to and from the site. More

I was treated with the best customer service possible. Thank you peyman for the help Thank you peyman for the help More

Amazing sales staff Ara and Gus were both amazing throughout our buying process. Very patient with explaining all the features of my new car, will be back in the future!! throughout our buying process. Very patient with explaining all the features of my new car, will be back in the future!! More

Ara is an outstanding Jeep expert. I would recommend his services and expertise to anyone looking to purchase a jeep. I would recommend his services and expertise to anyone looking to purchase a jeep. More

Héctor always takes great care of my truck. Works quick and efficiently making everything really easy and painless Works quick and efficiently making everything really easy and painless More

This is perhaps the best experience I've had at a dealership ever! The whole crew were polite, extremely generous and very helpful! I will for sure be back with hopes to make my next purchase. Your c dealership ever! The whole crew were polite, extremely generous and very helpful! I will for sure be back with hopes to make my next purchase. Your customer service is unparallel to any other dealership I've come across! Thank you and it was my pleasure to write this review! More

I had originally made an appointment online for a radio issue on a Saturday. Was sent away upon arrival, saying they don’t diagnose on Saturdays even though their website gave me the appointment and they s issue on a Saturday. Was sent away upon arrival, saying they don’t diagnose on Saturdays even though their website gave me the appointment and they sent me 2 texts confirming the appointment. So I rescheduled for a weekday. They had my car for two full days, did not provide me a loaner car but offered round trip uber which was acceptable but a loaner would have been much more convenient. They didn’t fix the issue at hand, because the “Service” popup STILL comes up often and now my Auto stop start needs servicing too because of what they did. Dreading going back and being left without a car again for another 2 days. They said my battery was low and talked to me as if it’s my fault that I don’t drive the car enough but I drive the car 30 miles every day and have only had it for two months. So far not satisfied with their customer service at all. More