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Van Nuys Chrysler Dodge Jeep Ram

Van Nuys, CA

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Employees
Reviews
Vehicles
4.1
5,321 Reviews
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6110 Van Nuys Boulevard

Van Nuys, CA

91401

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Showing 5,321 reviews

March 13, 2022

Expensive, service writers don't meet you at your car, truck is haned back with service number still on the rear view mirror. 4 hours for an oil change is ridiculous. Every one looked like thay were movin More

by GEORGEGHADANIAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Asatryan
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 16, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Hello , Customer Service is important to us, and we're disappointed to hear you felt you experienced anything but a 5-Stars experience. We'd like to look into your visit with us. Please reach out to our service director, Mike Astrayan, when you find the time. You can reach him at mikea@russellwestbrookcdjr.com or direct at 818.423.6255 Respectfully, Russell Westbrook CDJR

March 13, 2022

It was a great experience as soon as I arrived. I met with Rashan and went straight into the test drive. Everyone was friendly and helpful. I would definitely recommend. More

by Tristanpineda97
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rashan
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Mar 30, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

We're thrilled to hear you had a great experience with our team. Thank you for trusting us with your business. Please let us know if there is anything else we can help with.

March 12, 2022

It was not a great experience. Benny was very sweet but overall the service was not great and not at all what I expected More

by emuldoon8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alex Klaumenzer
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Mar 16, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Hello , Customer Service is important to us, and we're disappointed to hear you felt you experienced anything but a 5-Stars experience. We'd like to look into your visit with us. Please reach out to our service director, Mike Astrayan, when you find the time. You can reach him at mikea@russellwestbrookcdjr.com or direct at 818.423.6255 Respectfully, Russell Westbrook CDJR

March 12, 2022

Eric and his team were super helpful, I’ll be back when it’s time to buy a new car! More

by Holzdh
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric, Shayan, Alex Klaumenzer, Shayan Ghelichkani
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Mar 30, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for taking the time to let us know about your recent experience at Russell Westbrook CDJR. We really appreciate your business and support. Let us know if there is anything else we can help you with!

March 12, 2022

They were able to accommodate me in a timely manner and fixed the problem that was occurring in a timely effective manner. Thank you. More

by Manuel Franco
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 30, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for your business and the 5-Star review! We're thrilled to hear you had a great experience with our team. Please let us know if there is anything else we can assist you with. Thanks again and have a wonderful day!

March 12, 2022

Warm welcoming as you step in. Awesome people and staff dedicated to work with you. More

by Reyesherrera
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick and Erick , Alex Klaumenzer, Shayan Ghelichkani
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Mar 30, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Your review really makes our day! Thank you for your business and the kind words. Please let us know if there is anything else we can do to assist you. Have a great day!

March 11, 2022

You do not have enough rental vehicles for your clients. Because of this, I do not like to bring my car in when necessary. More

by heidilak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Hector
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Mar 16, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Hello , Customer Service is important to us, and we're disappointed to hear you felt you experienced anything but a 5-Stars experience. We'd like to look into your visit with us. Please reach out to our service director, Mike Astrayan, when you find the time. You can reach him at mikea@russellwestbrookcdjr.com or direct at 818.423.6255 Respectfully, Russell Westbrook CDJR

March 11, 2022

Service was fantastic! I was helped right away by Payman and he answered all my questions! More

by FREDDYESCAMILLA12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Payman
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Mar 30, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for your business and the 5-Star review! We're thrilled to hear you had a great experience with our team. Please let us know if there is anything else we can assist you with. Thanks again and have a wonderful day!

March 11, 2022

The Service Director Mike is awesome! !! I will definitely come back here for their exemplary service! More

by DEENACLAY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armenak Galstyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Klaumenzer
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Mar 30, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Your review really makes our day! Thank you for your business and the kind words. Please let us know if there is anything else we can do to assist you. Have a great day!

March 11, 2022

I visited several dealerships this week and thank GOD I found this place. The staff were amazing and if I could give this place more than 5 star I would. Found what I was looking for right away and the lea More

by rtolmoyan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Alvarado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rene Robles, Omar Hernandez, Shayan Ghelichkani
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Mar 30, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for your business and the 5-Star review! We're thrilled to hear you had a great experience with our team. Please let us know if there is anything else we can assist you with. Thanks again and have a wonderful day!

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