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Van Nuys Chrysler Dodge Jeep Ram
Van Nuys, CA
5,294 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 9:00 AM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 5,294 reviews
Verified Customer
February 10, 2025
It's been consistent good work always when I do my maintenance. I haven't had any problems. maintenance. I haven't had any problems. More
by RNNERNOLIMITS
Employees Worked With
February 09, 2025
No communication. They had my Jeep for just over 11 months and the things I have found that they didn’t do is amazing. I have missing bolts , my engine light has gone They had my Jeep for just over 11 months and the things I have found that they didn’t do is amazing. I have missing bolts , my engine light has gone on 3 times since picking it up. They broke my antenna, broke my housing around the e brake. Put front fenders on that don’t even match my original paint. I don’t even know if I trust my Jeep anymore because of the numerous things that are still not correct on my vehicle. They Mickey moused my hoses with Mickey Mouse repairs. The engine light goes on because of the hoses that are coming disconnected. The service manager and my service person were the worst communicators I have ever had to deal with. They ended up having to put a second engine in my vehicle because of their mess up with putting on an incorrect oil filter?????,but never let me know this information. Because of this dealership I lost my lifetime warranty and that was one of the biggest reasons why I purchased this Jeep. I truly believe that I should be given my lifetime warranty back. This vehicle was taken in 3 times for the over hearing issues that it was having and they should have checked the vehicle out better and found that it had a warped or cracked manifold instead of giving one new radiator the first time, a new water pump the second time and finally the need for a new engine . I actually had to file a complaint with the BAR and I believe that is the only reason I finally got my Jeep back. They also cracked my windshield and replaced it with the wrong one. I had the awesome Jeep rock climbing in my windshield and they replaced it with just a basic one. I would like my rock climbing one back as that was what was towed to this Jeep dealership. I will never recommend this dealership to any e and as a matter of fact anyone I speak to I make sure to tell them what a xxxxty dealership this is and don’t go to them for anything. NO COMMUNICATION. I kept a log of the year that had my Jeep and for sure communication and keeping promises don’t happen at this dealership. Benny the service guy admittedly is a horrible communicator and I have all of his voice mails where and texts where he states that information. Van Nuys chrysler dodge Jeep is the worst dealership I have ever had to deal with. Between Benny and Hector I’m not sure which was the worst communicator. When people compliment me in my Jeep, which they do often as it is 10 years old but is in beautiful condition, I tell them to stay away from buying a Jeep, especially from this dealership. Unfortunately I will never be a Jeep buyer again, and that in its self is a dirty rotten shame as I loved my Jeep! Say good bye to yet another Jeep lover!!! More
by mom3kids4ever
Employees Worked With
Other Employees :
Benny in the service department and service manager Hector
February 07, 2025
want to give a shout out to Hector Herrera ! Thank you for being accommodating , understanding and overall transparency ! Thank you for going above and beyond Thank you for being accommodating , understanding and overall transparency ! Thank you for going above and beyond More
by dess.sandoval20
Employees Worked With
Hector Herrera 5 stars
February 06, 2025
My service advisor Payman really went above and beyond during my last service visit. He was able to lower my total cost so I could have all of the recommended services done at one time. I’m grateful to during my last service visit. He was able to lower my total cost so I could have all of the recommended services done at one time. I’m grateful to have him as my service advisor. More
by toimgerr
Employees Worked With
Payman Arjang
February 04, 2025
I came in to check out a car I found on their website. The major damage wasn’t visible in any of the online photos, but I still really liked the car. My salesperson, Jason, assured me that the headrest wo The major damage wasn’t visible in any of the online photos, but I still really liked the car. My salesperson, Jason, assured me that the headrest would be fixed if I went ahead with the purchase. After buying the car, I never heard from him again. I also have some important questions about the next steps in the process, so I’ve been texting, calling, emailing, and chatting on their website. Every time, I was told someone would reach out, but it's been two weeks and I still haven’t heard back. This place has the absolute worst customer service. It’s beyond frustrating to be completely ignored after making a purchase. More
by Paula
Employees Worked With
Jason
February 03, 2025
Armen is great. He understands client needs and does his best to solve problems efficiently. Unfortunately parts delays seem to slow everything. He understands client needs and does his best to solve problems efficiently. Unfortunately parts delays seem to slow everything. More
by brad.schenck
Employees Worked With
Armen
February 02, 2025
Albert did awesome, knowing my concerns and handling the issues professionally Thank you Albert and all of the service team! issues professionally Thank you Albert and all of the service team! More
by FADI37
Employees Worked With
