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Van Nuys Chrysler Dodge Jeep Ram
Van Nuys, CA
5,400 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 9:00 AM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 5,400 reviews
Verified Customer
December 19, 2025
I recently had an extremely disappointing experience with the service department, particularly with the handling of my van's transmission recall. When I dropped off my van, I was initially told it would take the service department, particularly with the handling of my van's transmission recall. When I dropped off my van, I was initially told it would take 5 days for the repairs. However, it ended up being in their shop for over 3 weeks. Upon finally retrieving my van, I noticed it was skipping gears an issue that had not been present before the service. After I set up another appointment for the next day at 2:30 PM, my van broke down on the way to work, and I saw a lot of smoke coming from the hood. Opening the hood, I discovered that hoses had been left unplugged, NOT VERY PROFESSIONAL! When I called the service department to report the issue, I was instructed to pay for a tow truck for a problem they caused. It has now been close to 3 weeks since I last heard from them, and I feel completely ignored. I believe the engineer, Payman, should reconsider his qualifications, as the service provided was far from acceptable. Overall, my experience with this dealer has been unsatisfactory, and I cannot recommend their services. More
by Eberssamerica
Employees Worked With
December 17, 2025
It was easy working with the dealership all the time I visit there from oil change and maintenance to repair and warranties. uber services. Payman is very professional and knowledgeable of what he do. And visit there from oil change and maintenance to repair and warranties. uber services. Payman is very professional and knowledgeable of what he do. And he always takes care of me when ever I come and bring my car in there. More
by pbanlaoi
Employees Worked With
Payman
December 13, 2025
I have no comment at this time, I am still waiting for my title to be sent my title to be sent More
by GUSTAVETHUNDER
December 12, 2025
The communication from this service department is terrible, Had to call them multiple times a day to get an answer, Albert seems like a nice guy but so hard to get a hold of and tells you he will let terrible, Had to call them multiple times a day to get an answer, Albert seems like a nice guy but so hard to get a hold of and tells you he will let you know the status but does not. More
by Kimc0422
Employees Worked With
Albert
December 12, 2025
It was very respectful and very helpful done service quickly and clean the car nicely quickly and clean the car nicely More
by al3asy767
Employees Worked With
