Van Hyundai

I had my vehicle towed into the dealership. The transmission oil was leaking out from the bottom of the car. The service dept call and said the transmission oil plug had fallen out of the car. This transmission oil was leaking out from the bottom of the car. The service dept call and said the transmission oil plug had fallen out of the car. This is were the issues start. The service rep stated that as the mechanic was putting in oil he saw it coming out at the bottom. Found the plug missing and installed a new one and filled the transmission and test drove it. The mechanic wrote that he was cleaning off the oil from the pan and saw the plug missing and installed a new one. Filled the transmission and test drove the car. The bill was for 1.5 hrs labor and 12 quarts of transmission fluid and a shop charge. I do not understand how it would take 1.5 hours to install a plug, fill with oil and test drive. The second is how does a 7 quart transmission hold 12 quarts of oil. Second what is a shop charge. I asked the sales rep and he stated that it was a standard charge for using the shop. Where would the mechanic work if not in the shop. About 20 minutes later I called back to ask the sales rep about the 12 quarts. He then stated that they actually did a flush and refill. I become concerned when what i am told keeps changing. The invoice states that the rate is 105 an hour. The total bill was $207 for 1.5hrs, 57$ for 12 quarts and $31 for a shop charge for a total of $302.31 More

Fayaz was very helpful in getting us to the monthly payment that we could afford. He gave us more than one option via purchase price payment or lease payment. He has followed up with me numerous time payment that we could afford. He gave us more than one option via purchase price payment or lease payment. He has followed up with me numerous times to make sre we have not encountered any problems or issues and are happy with our purchase. Thanks! More

Working with Van Hyundai was very easy. Started with a requesting quote on Hyundai's website on a Sunday evening and Van Hyundai replied early Monday morning. Stopped by on a Wednesday early evening, agr requesting quote on Hyundai's website on a Sunday evening and Van Hyundai replied early Monday morning. Stopped by on a Wednesday early evening, agreed on a price Thursday and picked up vechicle on Friday. Everyone I dealt with at Van was friendly & professional. More

I especially liked that they checked for and added upgrades to software when I went in for an oil change. I was a little unclear on when to do next oil change as sticker said 3500 miles and car manua upgrades to software when I went in for an oil change. I was a little unclear on when to do next oil change as sticker said 3500 miles and car manual says 7000 miles. More

I purchased my very first vehicle at Van Hyundai and received AMAZING service from the time I walked on the lot until today. They were ready and willing to answer my questions, offered great advice, and received AMAZING service from the time I walked on the lot until today. They were ready and willing to answer my questions, offered great advice, and shared the information with my parents who live in another city. They made me feel comfortable and secure in comparison to other dealerships and allowed me to make my decision rather than aggressively shoving facts and figures my way. From the Sales to the Service department I have been immensely impressed with how honest and trustworthy everyone has been. On top of that, I absolutely LOVE my car! Thank you, Thank you, THANK YOU! More

Marcus and Billy were quick to give us information we needed on the car; whether or not we qualified to purchase the car; and the process was so it seemed we were just in and out with a brand new car. needed on the car; whether or not we qualified to purchase the car; and the process was so it seemed we were just in and out with a brand new car. More

I was in a complicated situation and I am a young buyer. They worked with me and got me a new car at an affordable price. Very friendly people who are genuine about putting people in good cars. They worked with me and got me a new car at an affordable price. Very friendly people who are genuine about putting people in good cars. More

THE SALES PEOPLE WERE GREAT. I DIDNT LIKE THE FINANCE DEPT. HE SAT DOWN WITH ME I GOT THE LOAN. HE TOLD ME THE PERCENTAGE RATE AND TOLD ME THAT I HAVE THE MAINT. AGREEMENT AND BODY PROTECTION. IT WAS $49 DEPT. HE SAT DOWN WITH ME I GOT THE LOAN. HE TOLD ME THE PERCENTAGE RATE AND TOLD ME THAT I HAVE THE MAINT. AGREEMENT AND BODY PROTECTION. IT WAS $492 A MONTH ABOUT 1 WEEK LATER THAY CALLED ME AND SAID THAT I HAVE TO COME IN. I HAD TO SIGN ANOTHER BANK AGREEMENT AND HE TOLD ME THAT THERE WASNT ANY CHANGES A COUPLE OF WEEKS WENT BY AND I RECEIVED THE BANKSTATEMENT AND MY PAYMENT WAS $507 A MONTH. I WENT BACK TO THE DEALER AND THEY LOOKED ON THE TAPE AND SAID THAT THEY WOULD GIVE ME MY MONEY BACK THEY DID I KEPT CALLING THEM ABOUT THE MAINT. AGREEMENT AND BODY PROTECTION AND THEY FINALLY TOLD ME THAT THEY TOOK IT OFF BECAUSE THE BANK WOULDNT GIVE ME THE EXTRA MONEY.SO AS FAR AS I AM CONCERNED THE MONEY THEY GAVE ME BACK THEY MADE UP FOR IT BY NOT GIVING ME THE AGREEMENTS AND CHARGING ME FOR IT More

Brought new 2011 Tucson for 3500 mile oil change & 27 point checkup. They informed me that I had a leak in my oil pan which they needed to fix within 24 hours. I would have to leave my car while they f point checkup. They informed me that I had a leak in my oil pan which they needed to fix within 24 hours. I would have to leave my car while they fixed the problem. I couldn't understant a new car that I have only had a few months needing a new oil pan! They fixed it and returned my car to me within 24hours at no charge. They advised me to return for my next oil change within my next 7000 miles. More

Eddie and the entire sales staff are awesome and easy to work with. The experience went better than I had anticipated. The entire process did take a long time to complete and with nothing to compare it too, work with. The experience went better than I had anticipated. The entire process did take a long time to complete and with nothing to compare it too, maybe this is normal; but if I could suggest to somehow shorten the time needed to complete the transaction. Thank you Van Hyundia for a wonderful new car! More