Van Chevrolet Buick GMC

Van Chevrolet Buick GMC responded

At our dealerships, we strive to provide transparent and reliable service to every customer, and it’s disappointing to learn we missed the mark with you. Please feel free to reach out directly to Becky or Anna in our Customer Relations Department at customerrelations@vanchevrolet.com.

Van Chevrolet Buick GMC responded

We are happy to hear about your wonderful experience finding the perfect truck! It sounds like our team provided you with exceptional service throughout your visit. We're pleased that you received great value on your trade and appreciated the transparent, upfront approach with your payments. We truly value customers like you and appreciate you taking the time to share your positive experience.

Van Chevrolet Buick GMC responded

Thank you for taking the time to share your experience with Van Chevrolet. We are thrilled to hear that you were pleased with the expertise and professional approach of our team members who assisted you. It means a great deal to us that you noticed their dedication to providing knowledgeable service. We are also delighted that our follow-up efforts met your expectations and helped ensure your satisfaction throughout the process.

Van Chevrolet Buick GMC responded

What you’ve described does not reflect the standards or values we hold ourselves to at Van Chevrolet or within our broader dealership network. We understand how upsetting and unacceptable this situation must have been for you. We are aware that a management change has taken place, and we want to assure you that your voice is being heard. Allegations of this nature require careful and thorough review. We would like to speak with you directly to fully understand what happened and to work toward a resolution. Please reach out to Becky or Anna in our Customer Relations Department at customerrelations@vanchevrolet.com.

Van Chevrolet Buick GMC responded

Thank you for your review and for being such a loyal customer over the past 12 years. We are absolutely thrilled to hear that you find us easy to work with and appreciate our straightforward approach. It means so much to know that our selection meets your needs and that we continue to earn your business year after year. Your long-term trust in Van Chevrolet is truly valued, and we look forward to serving you for many more years to come.

Van Chevrolet Buick GMC responded

Thank you for taking the time to share your positive experience with Van Chevrolet. We are delighted to hear that you were satisfied with the quality of work we provided for you. Your willingness to recommend our services to others means a great deal to us. We appreciate your trust in our team and look forward to serving you again in the future.

Van Chevrolet Buick GMC responded

We understand how valuable your time is, and we're pleased to hear that our efficient process worked well for you. It's wonderful to know that you had positive interactions with our team members throughout your visit. Your recommendation means a great deal to Van Chevrolet, and we appreciate your confidence in our services.

Van Chevrolet Buick GMC responded

Thank you for taking the time to share your experience with Van Chevrolet. We appreciate your feedback about our straightforward approach and are glad to hear that everything went smoothly for you. Your honest assessment means a lot to us, and we're pleased that we could provide you with a fair and satisfactory experience. We look forward to serving you again in the future.

Van Chevrolet Buick GMC responded

We’re especially concerned to hear about the lack of follow-through, delays in communication, and the confusing hand-offs between departments. You placed your trust in us not only when purchasing your vehicle, but also when bringing it back for needed care — and we recognize how disappointing it must have been to be met with such a fragmented experience. To ensure this matter receives immediate and direct attention, we encourage you to reach out to our Service Director, Daniel Sanchez at customerrelations@vanbuickgmc.com

dp64 responded

Not sure who see’s these complaints at VAN GMC, but whom ever is responding is not doing your dealership any favors. Your initial response had me contact Russ who is at Camelback Subaru and was surprised by my call. He was very nice and explained he has nothing to do with the GMC store or collision center. Van GMC then responded with an email of Daniel Sanchez. I sent an email to the one listed and it was kicked back to my email account. So I called the store to speak directly to Daniel, he was not in and I was given to Adam, the service manager. I left Adam a voicemail and have not received a call back. At this point I feel like I am getting the run around or whomever is writing the responses is incompetent. I have spent enough time trying to give Van GMC a chance to correct the issues and provide a level of customer service that is expected. I am done and will try to find another GM authorized shop to address the issues with my 2025 Sierra EV.