Van Chevrolet Buick GMC

Horrible customer service - long service times I brought our 2012 Yukon Denali in for service on one of the captain's chair's mechanisms and to troubleshoot the DVD player. The car was dropped off I brought our 2012 Yukon Denali in for service on one of the captain's chair's mechanisms and to troubleshoot the DVD player. The car was dropped off Wednesday, August 20 in the afternoon. I was lead to believe that the car would be ready the next day. Two days went by and no one called. I had to call in myself Friday afternoon to get a status update. It was only then that I was told that the vehicle has just arrived at a bay to begin service. The fact that two full days went by without the vehicle being looked at was ridiculous. It was only after I reached out to a service manager that progress was eventually made. After which time, the car was ready within 2 hours. So my question is: Why did it take over 48 hours and a couple of phones calls on my end to have an hour or two worth of time spent on my car to complete the service request? On top of this, I had an oil change done and specifically asked if the car would be vacuumed. I was told that it would be and when it wasn't done upon arrival I was told that they wouldn't do it without charging extra for labor. Customer service is key in any business and you guys failed in every aspect. More

"Great Save!" After a very rocky start with 2 other managing sales people in the used car section at Vans Chevrolet, a very energetic and customer service oriented After a very rocky start with 2 other managing sales people in the used car section at Vans Chevrolet, a very energetic and customer service oriented young man named Abdul Elturk stepped up, saved and made a sale. If it hadn't been for him putting the customer first, we would not have been back, ever. Many could take a lesson on how to treat people and to represent a company they work for. To the General Manager of this company, please take note that you should reward Abdul for his efforts and being so attentive to the customers that enter your building and make you money. We would highly recommend Abdul to others and would seek him for future purchases. The excellent rating I am giving the dealership is only due to Abdul. Sincerely, Joe and Doreen DeLucia More

Great experience I really believe I got a great deal Abdul went above and beyond everything I expected. We really appreciate everything he did for us. This has been I really believe I got a great deal Abdul went above and beyond everything I expected. We really appreciate everything he did for us. This has been the best experience we have ever had at any dealer. I would recommend Abdul to anyone looking for a new car. More

Kafkaesque I bought a used 2011 Lincoln on 4/28/14. That was my first mistake. I was told since it was a used vehicle that all the paint issues, interior leather I bought a used 2011 Lincoln on 4/28/14. That was my first mistake. I was told since it was a used vehicle that all the paint issues, interior leather issues, etc. would all get resolved during the pre-delivery inspection, and in the words of my saleswoman, "up to par". I receive the car the next day with a dead battery, missing paint on every door and bumper, two malfunctioning taillights that I was told were being replaced, hard faults in the steering gear, and a constant undiagnosed chiming noise. I bring the car in a few days later to discuss how the vehicle in such shape was not ready for any sale. First, my saleswoman was upset with me that I brought the car back in for a new battery, because having had to jump my car a total of 40 times over the past two days wasn't reason enough. They scheduled an appointment to look at the other stuff just to later call me and tell me Vince Maldonado of used sales refuses to go forward with any of the fixes due to my saleswoman not communicating with him. As if that was my fault. Other than that, literally every department from service to finance has been xxxx, and many of the managers are quite set in their ways. If you're not going down there to buy a new corvette, prepare to get stepped on. I'm still driving around a car I don't feel safe in because these folks can't stand behind what they do. If I could give them zero stars across the board, I would. BEWARE. More

Thank you!!! I have worked with Michael Nations several times he has always done what it takes to make the sale happen. I highly recommend going and seeing him at I have worked with Michael Nations several times he has always done what it takes to make the sale happen. I highly recommend going and seeing him at Van Chevrolet where the staff is friendly, helpful, and all together a great experience. Any one interested in a New or Used vehicle please visit them today and again ask for Michael Nations! More