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To everyone who will read! I bought my new car in To everyone who will read! I bought my new car in January of this year and had a wonderful experience buying my new Malibu so much that I referred m To everyone who will read! I bought my new car in January of this year and had a wonderful experience buying my new Malibu so much that I referred my friends to buy one. I must say service did not end after I got my keys! Van Chevrolet has the best sales and service I have ever experienced. Yesterday I received a call from my sales person Eric Francisco and asked if I would be interested in the new program and buy the 2013 Malibu. I told him that would be great but unsure if I could since I have only had this one for 8 months. He stated I should come down and we could check and it would not take too much of my time and I set the appointment for today August 18, 2012 when I arrived a sales person assisted me in calling for Mr. Francisco and he was very pleasant. Mr. Francisco greeted me with a smile and we went to see what we could do about the new car. While my car was being appraised, Mr. Francisco and I started talking about my current car and I informed him I was having some tire pressure issues and I told him I was going to wait until my next service appointment. He stated “ just a min let’s see what we can do and got on the phone right away with Tom Kaskas and he told me to bring the car over when I was finished . I asked Mr. Francisco to go with me to service because I am not familiar with all the people down there and he took me over to service and Mr. Kaskas took great care of me and my car and had the issue resolved in less than 30 min. As it turns out I was not able to buy the 2013 yet but I will keep my 2012 a little while longer and defiantly buy my next car from Eric Francisco and Keep bring my car to Tom Kaskas for service at Van Chevrolet. I would recommend these two gentlemen to assist anyone who wants a new or used car and /or needs service. I will say the customer service did not end when they sold me the 2012 and gave me my keys! More

Coming from a previous background in New Automobiles and Having in depth knowledge Van Chevrolet and the following employees far exceeded my expectations. In fact, I do not think that any other New Car Deal Having in depth knowledge Van Chevrolet and the following employees far exceeded my expectations. In fact, I do not think that any other New Car Dealership in Arizon can even compare. Eric Francisco by far is the most professional and knowledgable sale associate, Vince Maldonado is a terrifc numbers cruncher and Bob Horchler in the F & I department is spot on, quick and efficient. This entire team pulls no punches and they actually listen to what there customers are saying and requesting. I purchased a New Equinox for my wife and this transaction went fast and smooth from start to finish, just like Michael Phelps winning the Gold Medal, that is what this team Eric, Vince, Bob and Van Chevrolet did, they won Gold. I will continue to speak highly of this entire team and refer as many people as I can to them. If your in the market for a New Chevrolet I strongly request that you visit Van Chevrolet and demand to complete your new auto purchase with Eric Francisco, Vince Maldonado and Bob Horchler you will be glad you did. Not to mention you will be thanking me for the entire time you own your new Chevrolet. TOP NOTCH, FIRST CLASS SERVICE. Thank You The Amsley Family. More

I was sold a used 2010 Camaro SS with no tags and got a $300 ticket for it. Van will not pay the fine since it is their negligence that caused the ticket to begin with. Furthermore let me drive off their l $300 ticket for it. Van will not pay the fine since it is their negligence that caused the ticket to begin with. Furthermore let me drive off their lot and cashed my heavy down payment BEFORE deal ever got approved. Had to demand and call like a madman to get a refund check issued when they called me in to resign. When my refund was issued my trade in car had major paint damage after being on their lot for two weeks which they blamed me for and refuse to pay for. When I demanded to talk to Chuck Mullins their GM they escorted me off their lot. Will never do business with another Van company. More

was a referal from a coworker, looking for a specific vehicle, did not have, he located and delivered. timewise was short at the dealership, which was great. followed up and made sure i was happy vehicle, did not have, he located and delivered. timewise was short at the dealership, which was great. followed up and made sure i was happy More

Great experience.. I was happy to be in and out with a great deal pretty quickly as I had my 7 year old son with me. The vehicle was detailed and prepared for pick up much quicker than expected and Chris great deal pretty quickly as I had my 7 year old son with me. The vehicle was detailed and prepared for pick up much quicker than expected and Chris answered all question that I had for them. More

I think that Tamer Eid shows professionalism and he is very Honest and knows how to approach customers. Its very intemidating because I dont know much about cars. But when I met Tamer he made me feel at h very Honest and knows how to approach customers. Its very intemidating because I dont know much about cars. But when I met Tamer he made me feel at home and as if I were Family. I appreciate the high services that Tamer has given me and I will definitly tell my family and friends to come here becuase of the level of service i recieved from him. Tamer showed me a various amount of cars and I am happy that I came to him. More

Visit was great and friendly, and was shown several malibu's, which I decided on a 2013 which I liked, and I was well taken care of. Frank malibu's, which I decided on a 2013 which I liked, and I was well taken care of. Frank More

There are plenty of negative comments about this dealership, but I am moved to add to the negativity. I tried to get information on a vehicle they had listed for sale on Auto Trader via email. They dealership, but I am moved to add to the negativity. I tried to get information on a vehicle they had listed for sale on Auto Trader via email. They sent me a quote for the car, but did not answer my simple couple of questions, now I know because the car was never there. When I drove 2 hours to to see this vehicle, we got some ridiculous story that there was a mistake and the car had 146,000 miles instead of 46,000 miles, but nonetheless it had already sold because, "some guy came in and didn't care about the miles because he was taking it to Mexico anyway." 4 days later the ad is still posted on Auto Trader. The ad was obviously bringing people in; there was another couple there at the same time we were looking for this low miles vehicle. The sales tactics of this dealership are dishonest and immoral. I don't know how they stay in business. More

How do you turn a bad situation into a great one? Vans Chevrolet somehow did it! I had a very positive experience when given the circumstances, this cold have turned out to be a really negative experience Chevrolet somehow did it! I had a very positive experience when given the circumstances, this cold have turned out to be a really negative experience. The salesman, Eric, really went the extra mile to ensure that my wife and I were satisfied with the selection and the new Malibu we chose, met our needs. You could imagine the disappointment when we got home and discovered that the brand new vehicle (53 total miles) had a leak. Eric handled the whole situation the way one wold expect a reputable and responsible dealer to do. Eric let us choose to have the car repaired or get another car that was as good or better than the one we chose. Justin from finance was outstanding. He cleared a lot of hurdles for us and got us financed at an amazing rate, and Jean in service made sure the car met the high standards I would expect from Chevy. I hope that when the time comes for me to buy another car, this team from Vans will be available to help me get what I need! I would definitely buy from them again. More

i honestly cannot say enough bad things about this dealership. i don't even know where to start with my review . . . for one, i told them about an engine noise while test driving a car. when we were d dealership. i don't even know where to start with my review . . . for one, i told them about an engine noise while test driving a car. when we were discussing purchasing, they told me they would keep it overnight so their service department could look at it and make sure everything is in working order. upon picking up the car, the noise was still there. the dealer told me thats how the engine is supposed to sound. i asked him since i didn't take delivery of it yet, what was going to be done? he told me to take it to the make dealer down the street to have them look at it and bring it back to him with their opinion. of course, they stated there was a problem. van chevy then told me the extended warranty they sold me (by telling me it was a manufacturer warranty, when in fact, it was a third-party warranty) would cover the issue. i called the warranty company and they told me this issue would not be covered. when i confronted the dealer about his lie the following day, he told me he never said it would be covered. he then told me that he "was done talking to me" and just walked away. the financing manager, in addition to lying about who the warranty was issued through, lied about what it would cover. he also added an extra tire warranty on that i explicitly said i did not want. i had to cancel all of these. also, i said i wanted to keep my plates but they sent me new plates and now i have to take time off from work to go to the DMV and pay fees to get my old plates transferred instead of using the new plates they sent me. i also heard the receptionist speaking ill of a customer who was calling in while i happened to be standing there. i can't even enjoy my car because every time i think about it, i get stressed because the purchasing experience was so bad. More