Van Bortel Ford - Service Center

I was very pleased with service. Courteous service. Waiting area is very comfortable. Service rep, Frank Capaldo was excellent. He kept me well informed in a kind and courteous manner. Waiting area is very comfortable. Service rep, Frank Capaldo was excellent. He kept me well informed in a kind and courteous manner. More

Always a pleasure when I drop off my vehicles before work. Porters are always friendly and remember me! The Service Advisors are the best, not to mention the techs are also the best! I wouldn't bring m work. Porters are always friendly and remember me! The Service Advisors are the best, not to mention the techs are also the best! I wouldn't bring my cars anywhere else! More

Replaced broken and leaking valve stem Was able to drive in without an appointment. Although a bit of a wait, the job was done professionally and reasonably priced. Worth the wait! Was able to drive in without an appointment. Although a bit of a wait, the job was done professionally and reasonably priced. Worth the wait! More

Fast, customer centered service. Comfortable waiting area with fresh coffee, water and snacks. Friendly and knowledgeable service writers and top techs. I will be back. area with fresh coffee, water and snacks. Friendly and knowledgeable service writers and top techs. I will be back. More

Oil Change and re-program interior lights. Fast, thorough and competitively priced. I will go back for my service needs. And, someday hopefully to buy a new truck. The re-programming of th Fast, thorough and competitively priced. I will go back for my service needs. And, someday hopefully to buy a new truck. The re-programming of the interior lights was excellent. More

As always, efficient, polite, professional staff. Also, waiting room is very user friendly with juice and other snacks. Choice of Fast Lane or regular Van Bortel service. waiting room is very user friendly with juice and other snacks. Choice of Fast Lane or regular Van Bortel service. More

I have been a customer for over 10 years and have always been treated so well. The time the dealership takes with you and the attention to detail they provide with each visit and transaction is very telling been treated so well. The time the dealership takes with you and the attention to detail they provide with each visit and transaction is very telling of how important customer satisfaction is to them. I will continue to use the dealership for my vehicle needs as well as continue to refer them to anyone who is asking for suggestions on who to use. More

We had an issue with a Ford Escape Because we didn’t buy it there, they took 21 days to look at. Claimed nothing wrong. It over heated on the Thruway a week later. A hose clamp was not Because we didn’t buy it there, they took 21 days to look at. Claimed nothing wrong. It over heated on the Thruway a week later. A hose clamp was not tightened proper. Shame on you dealership. More

Excellent service, friendly associates quick response tlme. Thank you very much for taking care of my car in your typical courteous and prompt fashion Cheers tlme. Thank you very much for taking care of my car in your typical courteous and prompt fashion Cheers More

I have the utmost confidence and trust in Van Bortel. The staff go out of their way to make the customer a priority. The service staff are skilled, and informative. I've never been more satisfied since my f staff go out of their way to make the customer a priority. The service staff are skilled, and informative. I've never been more satisfied since my first car. Many moons ago! Thank you. More