Van Bortel Ford - Service Center

Saless and Service expierence at VanBortel Ford I purchased my 2018 Ford F150 in Sept. 2018 from VanBortel Ford. They made my experience pleasurable and easy to purchase a vehicle. I was disappointe I purchased my 2018 Ford F150 in Sept. 2018 from VanBortel Ford. They made my experience pleasurable and easy to purchase a vehicle. I was disappointed in my sales person as they did not make an effort to contact me to say thank you nor to inquire if I was enjoying my vehicle. I initiated the contact with my sales person. A friend of mine had contacted my sales person in an attempt to purchase my trade in vehicle and my sales person never returned his call. I then had to contact a sales manager who informed me that the vehicle had already been sold. I recently had taken my vehicle to VanBortel Ford for service! I was highly disappointed that I was told that I had to wait approx. 4 weeks for a service appointment to have my door locks worked on (door locks were freezing) I was told that I could bring the vehicle in at anytime so that a quick fix could be ascertained until my appointment. So I was disappointed that I would now have to make two trips to the dealership to fix a common problem with the door locks freezing(recall for this problem on 2016 F150's). After I explained this to the appointment scheduling person and my disappointment that I would have to wait four weeks for a service appointment and the threat of contacting the owner, Kitty VanBortel I was scheduled within a week and a half. I did respond to the dealership for my quick fix and I was greeted by a pleasant service writer who explained in detail what the quick fic would be and how long it would take. He then explained what the resolution would be when I brought my vehicle back. The quick fix took twenty minutes. Great job as I had no issues with the locks freezing after the quick fix. I then took my vehicle back to have the locks repaired. I again was greeted by a pleasant and thorough service writer! My vehicle was fixed and returned to me at the time I was promised. Do to the service department and the friendly staff of the service department I would not only take my vehicle there I would recommend the service department. I however would inform the persons that schedule the appointments not to tell customers that the service department is "busy". No one wants to hear after you purchase a vehicle and you need something fixed that the service dept. is busy! Put it this way if the service dept. is reputable then they are going to be busy! Over all a job well done by VanBortel service! More

Great service From Bob Rothfuss at the service desk to Mike Lusk in service it was a very good experience. They are very professional and my truck was fixed right From Bob Rothfuss at the service desk to Mike Lusk in service it was a very good experience. They are very professional and my truck was fixed right the first time. More

Van Bortel Ford lives into their word Purchasing a brand new car is a rear event in my life so I chose Van Bortel Ford because I trust Kitty who stands upon her word. Normally I buy a ligh Purchasing a brand new car is a rear event in my life so I chose Van Bortel Ford because I trust Kitty who stands upon her word. Normally I buy a lightly used car and drive it for 6 or so years. You could imagin my excitement to purchase my brand new 2014 Escape. Excitment quickly turned to dismay after I soon discovered there was a water leak from the windshield, saturating a portion of the driver side headliner. Van Bortel service finally fixed the water leak problem after several attempts. Personally, I always dispised a headliner with those ugly water stains, and now I own a car that will have a long running ugly water stain. Van Bortel promised to stand with me to either clean the headliner or even replace it if the water stain persists. Recently I brought my Escape in to have the water stain treated again or have the headliner replaced. Also the leather seat devoloped a series of cracks that I definately was not happy about, so I also brought the seat to their attention. Service again washed the headliner plus Ford, Van Bortel, and I split the cost of the new leather seat covering to replace the cracked one. Thank you for standing behind your word Van Bortel Ford even for interior up keep! More

Service appt Took my car in for service without an appt they allowed me to drop my truck off and leave it overnight, fixed it and happy. Only negative was I wante Took my car in for service without an appt they allowed me to drop my truck off and leave it overnight, fixed it and happy. Only negative was I wanted sales to give me a trade in # for a new truck and sales dropped the ball. Not service they were great. Yanni was my guys name More

Excellent service Best place around for fast friendly service,they go above and beyond to make sure you are happy when you leave...I highly recommend them for any and a Best place around for fast friendly service,they go above and beyond to make sure you are happy when you leave...I highly recommend them for any and all of your service needs More

Recall repair Very helpful employees. Loaner vehicle arranged for promptly.Overall a great experience.Service department outlined repairs and gave accurate time lin Very helpful employees. Loaner vehicle arranged for promptly.Overall a great experience.Service department outlined repairs and gave accurate time line for completion of work. More

Warranty repair Special thanks to “Steve” service team lead. Top notch diagnostic skills and great personal service. It’s people like this that make me come to Van Special thanks to “Steve” service team lead. Top notch diagnostic skills and great personal service. It’s people like this that make me come to Van Bortel vs Webster for service and to buy my Fords More

The VanBortel the Best of the Best Ford Dealerships Here in the Rochester, NY area we have the best of the best Ford dealerships in the country. I'm speaking of VanBortel Ford. I have purchased three Here in the Rochester, NY area we have the best of the best Ford dealerships in the country. I'm speaking of VanBortel Ford. I have purchased three Ford vehicles from VanBortel, and the sale, the service is totally awesome. They make you feel good when you enter the building, you never have to worry if you are being taken for a ride, and Kitty and her staff will bend over backwards to serve you. I will bee going to Vanbortel in the near future to purchase my fourth Ford from them More

Excellent treatment Claxton wells at marsh road van Bortel was so helpful to me. He connected me to jay who helped program my fob they were both very responsive. It is s Claxton wells at marsh road van Bortel was so helpful to me. He connected me to jay who helped program my fob they were both very responsive. It is s relief knowing how dependable they are if I have an auto need More

Professional service Quick Lane service employees are: Courteous, professional, knowledgeable (Kelli and Jim). . Shuttle service is a plus. Work completed in a timely man Quick Lane service employees are: Courteous, professional, knowledgeable (Kelli and Jim). . Shuttle service is a plus. Work completed in a timely manner. Vehicle is clean, not messy or ‘greasy’ after work is completed. More