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Van Bortel Ford - Service Center

East Rochester, NY

4.4
284 Reviews

284 Reviews of Van Bortel Ford - Service Center

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May 19, 2019

Oil change Perfect all the way around The amount of time is acceptable Customer service is great Reasonable price That is all I have to say today More

by Karen63
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2019

Wheel bearing under warranty I needed a new wheel bearing and was close to the end of my 36,000 mile warranty. They couldn’t get me in for the repair before I would go over 36k, More

by Zombie Hunter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Reyes
May 18, 2019

Good service and price After I moved from Dallas to Rochester, I need to have my first 10k mi maintenance for me F150, after searched on google, I found Van Bortel has a gre More

by wayoo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2019

Fusion hybrid service Very thorough and helpful great service .I would recommend to get service from this service station/dealer for the Ford fusion hybrid any time great j More

by Fusion hybrid
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2019

Great service- Great People- Great Products Highly recommend Van Bortel Ford..Sales people are friendly and helpful- service is top notch and easy to deal with- even the cashier lady was friendl More

by Stacy281
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Happ
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Malin and Tom Anne and Denise in quick lane
May 10, 2019

Great overall customer service and experience The entire experience at Van Bortle has been an amazing experience. From initial purchase to the few times I’ve been in for an oil change or inspectio More

by KathF150
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 20, 2019

Service call, 15K I needed an oil change (the works), an inspection, and a 15K service. All was done to my satisfaction and promptly. We own a Ford Explorer and a Subar More

by Dr. Hans Finke
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2019 -

Van Bortel Ford responded

Thank you very much!

April 14, 2019

Very professional and always get the job done right Theses guys are the best, thank you for keeping our vehicles on the road. Very professional, they always get the job done right. Thank you! More

by Epmfords
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Ruple
April 14, 2019

Car issues with purge valve and door latch and ending up ha I gave this summary for Customer service, timely fashion and keeping me posted on what the issues were. Very professional and will return in the f More

by Rose Cheryl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Malin and Steve Smith
April 12, 2019

Question of service work I brought my car in for a recall. They also did an oil change and said they checked fluids. I got it back and the antifreeze was low. I may think twic More

by Jlp3421
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Hicks
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