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284 Reviews of Van Bortel Ford - Service Center
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May 28, 2019
Ford/Van Bortel Terrible I bought a brand Ford Fusion from Van Bortel and the Transmission went at 66K miles, Ford Nor Van Bortel stood behind there product. Tell me why the I bought a brand Ford Fusion from Van Bortel and the Transmission went at 66K miles, Ford Nor Van Bortel stood behind there product. Tell me why the first scheduled Ford transmission scheduled maintenance is at 100k miles is it will need to be replace as standard wear and tear at 66K I got a lot of I am sorries , but also got a huge bill NEVER BUY A CAR FROM VAN BIRTEL TIM MULHALL More
by Tim mulhall
Employees Worked With
May 28, 2019
I drove up for an oil change and was taken immediately! The people working were very courteous and I was on the road again! They did the oil change and an inspection that I wasn’t aware needed updating! T The people working were very courteous and I was on the road again! They did the oil change and an inspection that I wasn’t aware needed updating! Thanks to all! More
by Mcmom
Employees Worked With
May 25, 2019
Great customer service Timely, Superior customer service, and a free loaner for the day. Made the day super easy and would secondly recommend Van Bortel to a friend. Timely, Superior customer service, and a free loaner for the day. Made the day super easy and would secondly recommend Van Bortel to a friend. More
by Fusion
Employees Worked With
May 23, 2019
Oil change helped me after fire where I lost everything including fob keys for two vehicles changed oil as courtesy due to other losses from the fire helped me after fire where I lost everything including fob keys for two vehicles changed oil as courtesy due to other losses from the fire More
by ODYSSEUS
Employees Worked With
May 22, 2019
Good with a few issues though My family has ALWAYS been happy with the way Van Bortel dealerships are run. Recently we had our f150 in for some pretty extensive engine concerns. Th My family has ALWAYS been happy with the way Van Bortel dealerships are run. Recently we had our f150 in for some pretty extensive engine concerns. The repair took longer than expected, but it seems to have been fixed properly. Additional parts were needed which lengthened the wait, which honestly surprised me. This repair was done without an appointment it should be noted. If we waited for an appointment, it could have taken almost a month most likely. After picking up the truck, it was found to have two additional issues. One was a not/ disconnected hose in the turbo plumbing. Two, missing bolts that fasten the inner fender well to the truck. Neither issue would stop me from returning to this dealer. Kitty and her staff always take care of the customer. The same can not be said of many unfortunately. She trains her staff very well, and knows what it means to serve the public. More
by Bill
Employees Worked With
Other Employees :
Tom Anne Service Manager, Craig and Andy service advisors
May 22, 2019
Fabulous Service! My family Has purchased at least 5 vehicles from Van Bortel Ford over the years. They are extremely professional, knowledgable, friendly, and courte My family Has purchased at least 5 vehicles from Van Bortel Ford over the years. They are extremely professional, knowledgable, friendly, and courteous . We do all of our service there as well. They always remember me and make me feel like family! More
by Happy Customer
May 21, 2019
Quality service, if you can wait Van Bortel Ford does quality service for my 2015 Ford Fusion Hybrid. Their service pricing is fair, but not the lowest. They have far better customer Van Bortel Ford does quality service for my 2015 Ford Fusion Hybrid. Their service pricing is fair, but not the lowest. They have far better customer service than other Ford dealers in the area. But, you may have to wait longer for them to do the work as they are always busy. Always! More
by nmpro1
Employees Worked With
May 21, 2019
Sales and Service are Top Notch Everyone at Van Bortel Ford has treated myself, and my husband with the upmost respect. I had scheduled my 2014 Focus for it’s 90,000, checkup, with a Everyone at Van Bortel Ford has treated myself, and my husband with the upmost respect. I had scheduled my 2014 Focus for it’s 90,000, checkup, with a few minor concerns to be checked. Because my concerns were founded - clutch - service time would be must longer. I was given a car to drive due to this. As for sales, Dan Happ. new I would be in for service and gave me a call to see if I would like to look at some newer cars, with less mileage than my 90,000. I told him I would think about it and discuss it with my husband- Dan did not pressure me, he kindly let me know that he would be there while my car was being serviced. I truly respect the way everyone at Van Bortel cares and serves! Thank you, Deb Housel More
by Dhousel
May 21, 2019
Truck was ready when they said it would be They even did a job that was not scheduled but completed the task quickly. I really appreciated that. And they did a great job to boot. They even did a job that was not scheduled but completed the task quickly. I really appreciated that. And they did a great job to boot. More
by RayS
Employees Worked With
May 20, 2019
Top quality at fair prices! I'm always so pleased with the excellent service at van bortal ford. You can count on being welcomed and properly cared for every time you return. The I'm always so pleased with the excellent service at van bortal ford. You can count on being welcomed and properly cared for every time you return. The service technicians are knowledgeable and do a thorough repair or service each time. More
by Musiclady
