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Van Bortel Ford - Service Center

East Rochester, NY

4.4
284 Reviews

284 Reviews of Van Bortel Ford - Service Center

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June 22, 2019

Great service, they squeezed me in, quality job They could not take me at Quick Lane so service dept got me in at the end of the day More

by Edge7616
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2019 -

Van Bortel Ford responded

Thank you!

June 21, 2019

Great, honest service They are great at having your car service in a timely matter. It’s usually ready by the time they say and sometimes sooner. Keep up the great service. More

by Rose
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2019 -

Van Bortel Ford responded

Thank you Rose!

June 20, 2019

Very happy Excellent service done in a timely manner. Free loaner cars for warranty work is always a great feature. Would highly recommend VanBortel Ford for any More

by FordFusionowner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2019 -

Van Bortel Ford responded

Thank you very much!

June 20, 2019

Exemplary Auto Service I brought my 2013 Mustang GT in for an air bag replacement due to a recall, and a state inspection. The service assistants were curtious and the work More

by Blad3101
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2019 -

Van Bortel Ford responded

Thank you!

June 19, 2019

Excellent service I brought my car in for an oil change and inspection and I received excellent service. Friendly and professional staff. I would recommend Van bortl More

by Julie68
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brad Gattelaro
Jun 20, 2019 -

Van Bortel Ford responded

Thank you so much!

June 19, 2019

Routine Maintenance I have always taken my F350 and my past two heavy duty trucks to Van Bortel Ford. They have always treated me like I was in a high end repair shop!! M More

by Medevac1sg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2019 -

Van Bortel Ford responded

Thank you very much!

June 19, 2019

Super service! Work was done perfectly in a timely fashion. In addition, the service person noted that I really needed new wiper blades and he replaced them. Rainy w More

by Nancy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2019 -

Van Bortel Ford responded

Thank you so much Nancy!

June 15, 2019

The Quick Lane was great! Very easy and very little wait. Frank was very friendly and advised that they would take care of things right away. While waiting, I witnessed him engaging positively with other cust More

by Kmcawley1003
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Capaldo
Jun 18, 2019 -

Van Bortel Ford responded

Thank you!

June 15, 2019

Van Bortel is Great We have been long time customers of Van Bortel Ford. Any of our multiple vehicle maintenance needs have been met with timely professional service. More

by J Cronkwright
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2019 -

Van Bortel Ford responded

Thank you very much!

June 15, 2019

Happy Guy Happy with the level of service received Service advisor and Manager were friendly and knowledgeable. Eager to help me with my problem and I was both More

by ddferrara
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2019 -

Van Bortel Ford responded

Thank you very much!

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