Van Bortel Ford - Service Center

Good buying experience and service experience When I was buying the truck the sales staff as a whole was great. The finance team was quick and direct. Service has been great obviously you pay a bi When I was buying the truck the sales staff as a whole was great. The finance team was quick and direct. Service has been great obviously you pay a bit more but you pay for what you get. The shuttle service is nice, giving me more options to get to work. The shuttle drivers communicate well with pick up times and expectations. They do not speed and make it clear on when they can try to pick you up. On to the things that could be better. Their has been an over a month wait on service appointments for close to two years now. You do have the drive up fast lane that is first come first serve but that only makes it worse. I think it’s time for an expansion to increase the capacity. I understand it’s millions of dollars but in the long run it will pay off for your customers and more importantly your employees. I will say this being one of 12 cars waiting in the fast lane line at 6:30 am. Most of the employees didn’t seem like they were happy we were there. I think some of that push could be avoided if more appts were available. More

Fast reliable services! Had a oil change and tire rotation. Very well done.. I have been very pleased with service at Van Bortel.. Very pleased to have made my purchase ther Had a oil change and tire rotation. Very well done.. I have been very pleased with service at Van Bortel.. Very pleased to have made my purchase there. Thank you. Dick Kievit More

Great Service Quick lane is great for and oil change and tire rotation, I didn't need an appointment and we walked to the plaza and had lunch will they worked. Quick lane is great for and oil change and tire rotation, I didn't need an appointment and we walked to the plaza and had lunch will they worked. More

Best truck mechanics in the Rochester area I've been with Vanbortel Ford for many years. During that time our business relationship has been cemented as now they do all my work. I recommend y I've been with Vanbortel Ford for many years. During that time our business relationship has been cemented as now they do all my work. I recommend you try this Ford dealership as they have integrity and they will do their upmost to take care of you. More

Fast Courteous and Affordable. The fast lane is excellent for minor service. They work with you to get you in and out. Great flow in the different departments and everyone knows th The fast lane is excellent for minor service. They work with you to get you in and out. Great flow in the different departments and everyone knows there job. Makes for a efficient and easy experience. More

Amazing people! Mike Lusk the diesel technician was amazing. He had my truck diagnosed and fixed in less than 30 minutes. I was out of town pulling my fifth wheel and Mike Lusk the diesel technician was amazing. He had my truck diagnosed and fixed in less than 30 minutes. I was out of town pulling my fifth wheel and my turbo hose came apart and we would have been stuck without him. I only wish this dealership was in Kentucky were I live! More

Exceptional experience I always have a great experience getting my car serviced at Van Bortel Ford. They have convenient hours, fast service and they offer a shuttle servic I always have a great experience getting my car serviced at Van Bortel Ford. They have convenient hours, fast service and they offer a shuttle service if needed. I have recommended Van Bortel to friends and family More

F-350 engine repair The technician was able to determine the problem with my Ford F-350 and performed the necessary repairs. The shuttle service was great as well, takin The technician was able to determine the problem with my Ford F-350 and performed the necessary repairs. The shuttle service was great as well, taking me home and then coming back to get me when the work was complete. Couldn't ask for better service. More

Oil change I have been taking my Fusion to a local shop assuming dealer would charge more for services. I felt I owed it to Van Bortel to bring car in for this o I have been taking my Fusion to a local shop assuming dealer would charge more for services. I felt I owed it to Van Bortel to bring car in for this oil change/tire rotation because they had recently done a fairly simple task for me at no charge. I had a reasonably positive experience now with Van Bortel, but just can’t pay $46 for these services that cost me $32 at the local shop. More

New key with coding The Parts department was quick and courteous. I called ahead and was told to come in at my convenience, I arrived and gave my key and info to the gent The Parts department was quick and courteous. I called ahead and was told to come in at my convenience, I arrived and gave my key and info to the gentleman at the desk and waited in the waiting room for the key to be made and programmed to my vehicle. I was in and out in about thirty minutes and the key works wonderfully. More