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Van Bortel Ford - Service Center

East Rochester, NY

4.4
284 Reviews

284 Reviews of Van Bortel Ford - Service Center

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July 12, 2019

Fast reliable services! Had a oil change and tire rotation. Very well done.. I have been very pleased with service at Van Bortel.. Very pleased to have made my purchase ther More

by kiwiusna
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2019 -

Van Bortel Ford responded

We are pleased that you purchased with us too! Thank you for your continued business, we look forward to seeing you on your next visit!

July 12, 2019

Great Service Quick lane is great for and oil change and tire rotation, I didn't need an appointment and we walked to the plaza and had lunch will they worked. More

by Ddangel55
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt German
3.0
This rating includes all reviews, with more weight given to recent reviews.
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2019 -

Van Bortel Ford responded

Excellent! Thank you so much, we look forward to seeing you on your next visit!

July 11, 2019

Best truck mechanics in the Rochester area I've been with Vanbortel Ford for many years. During that time our business relationship has been cemented as now they do all my work. I recommend y More

by Todd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2019 -

Van Bortel Ford responded

Thank you so much for your continued business and your feedback Todd!

July 11, 2019

Fast Courteous and Affordable. The fast lane is excellent for minor service. They work with you to get you in and out. Great flow in the different departments and everyone knows th More

by Jduell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2019 -

Van Bortel Ford responded

Thank you so much!

July 11, 2019

Amazing people! Mike Lusk the diesel technician was amazing. He had my truck diagnosed and fixed in less than 30 minutes. I was out of town pulling my fifth wheel and More

by Drj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I don’t remember there names but they were all extremely nice and helpful.
Jul 12, 2019 -

Van Bortel Ford responded

Thank you so much, and we are happy we were able to keep you on the road!

July 10, 2019

Exceptional experience I always have a great experience getting my car serviced at Van Bortel Ford. They have convenient hours, fast service and they offer a shuttle servic More

by CarolR12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2019 -

Van Bortel Ford responded

Thank you so much! We really appreciate you telling friends and family about us!

July 09, 2019

F-350 engine repair The technician was able to determine the problem with my Ford F-350 and performed the necessary repairs. The shuttle service was great as well, takin More

by Russ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2019 -

Van Bortel Ford responded

Thank you Russ! We are delighted we could help!

July 09, 2019

Oil change I have been taking my Fusion to a local shop assuming dealer would charge more for services. I felt I owed it to Van Bortel to bring car in for this o More

by Kev
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2019 -

Van Bortel Ford responded

Thank you and we understand your concern over the price. However, The Works Package is much more than just a tire rotation and oil change. It also includes a brake inspection, vehicle check over, fluid top-off, battery test, filter check, belts and hoses check.

July 09, 2019

New key with coding The Parts department was quick and courteous. I called ahead and was told to come in at my convenience, I arrived and gave my key and info to the gent More

by Jacqueline999
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Evan Fernandez
Jul 11, 2019 -

Van Bortel Ford responded

Thank you so much, we are happy we could help!

July 06, 2019

My 2017 Escape Everything went perfect! I arrived a little early and I was taken care of right away. Walked to the plaza for breakfast came back and within a few min More

by JDP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2019 -

Van Bortel Ford responded

Thank you so much!

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