Van Bortel Ford - Service Center

Professional Friendly Helpful We love going to VB Service for the friendly helpful and professional service. Also our vehicle was serviced in a very timely manner. Can’t ask for mo We love going to VB Service for the friendly helpful and professional service. Also our vehicle was serviced in a very timely manner. Can’t ask for more than that👍 More

Oil change and tire rotation Easy to drop off, check in and they called when it was done. We chose not to wait but it was done quickly. Great service at a good price. Easy to drop off, check in and they called when it was done. We chose not to wait but it was done quickly. Great service at a good price. More

Nice people great service. I had an excellent service experience, I had a list of little things and they took care of them all. Only complaint was that I was expecting a certain I had an excellent service experience, I had a list of little things and they took care of them all. Only complaint was that I was expecting a certain vehicle as a loaner, and did not receive that. But the service was very good. More

All Aboard!! Customer friendly, comfy waiting room, great employees that bend over backwards and fun snacks, drinks and TV that I commandeer. What’s not to like? Customer friendly, comfy waiting room, great employees that bend over backwards and fun snacks, drinks and TV that I commandeer. What’s not to like? More

Oil change Van Bortel has always been wonderful to us . We trust them with everyone of our vehicles! They always go above and beyond in their service department! Van Bortel has always been wonderful to us . We trust them with everyone of our vehicles! They always go above and beyond in their service department! More

Oil change I stopped by at 629pm for a quick lane oil change. All were kind, helpful and very efficient. We appreciated the quick service. Thank you. I stopped by at 629pm for a quick lane oil change. All were kind, helpful and very efficient. We appreciated the quick service. Thank you. More

Always A Stellar Experience I purchases my vehicle 3 years ago from Van Bortel and I must say I’m always impressed with their professionalism and family oriented atmosphere! Any I purchases my vehicle 3 years ago from Van Bortel and I must say I’m always impressed with their professionalism and family oriented atmosphere! Anytime I hand to take my vehicle to be serviced, I know I’m going to receive the best service possibly! It saddens me that I will be moving to Kentucky in September because I can’t see another Ford dealership catering to my needs as this one does! I’ll be popping in periodically to say heyyy! Keep up the awesome work!! More

Easy first service. Arrived at Quick lane early morning. There were five cars ahead of me. I was checked in quickly and out in a hour. It was easy! Arrived at Quick lane early morning. There were five cars ahead of me. I was checked in quickly and out in a hour. It was easy! More

Good buying experience and service experience When I was buying the truck the sales staff as a whole was great. The finance team was quick and direct. Service has been great obviously you pay a bi When I was buying the truck the sales staff as a whole was great. The finance team was quick and direct. Service has been great obviously you pay a bit more but you pay for what you get. The shuttle service is nice, giving me more options to get to work. The shuttle drivers communicate well with pick up times and expectations. They do not speed and make it clear on when they can try to pick you up. On to the things that could be better. Their has been an over a month wait on service appointments for close to two years now. You do have the drive up fast lane that is first come first serve but that only makes it worse. I think it’s time for an expansion to increase the capacity. I understand it’s millions of dollars but in the long run it will pay off for your customers and more importantly your employees. I will say this being one of 12 cars waiting in the fast lane line at 6:30 am. Most of the employees didn’t seem like they were happy we were there. I think some of that push could be avoided if more appts were available. More