Van Bortel Ford - Service Center

The gold standard for service experience I purchased my 2016 Ford Edge from another dealer, but didn't like the service. I switched to the team from Van Bortel and couldn't be happier. They a I purchased my 2016 Ford Edge from another dealer, but didn't like the service. I switched to the team from Van Bortel and couldn't be happier. They are always professional, give accurate time and price estimates, and most importantly, I feel like I can trust their advice. More

Spa Experience at a Car Dealership I traveled from Buffalo to Rochester to get my car serviced here because I read online reviews about this dealership. I was truly satisfied and knew t I traveled from Buffalo to Rochester to get my car serviced here because I read online reviews about this dealership. I was truly satisfied and knew that I made the right decision after everything was done perfectly. What's more, there was follow up after the service was done and they didn't try to sell me on things that I didn't need. Thank you for an amazing experience More

Great service I walked in with no appointment and they got my car in quickly. They took care of an inspection, oil change and new brakes and I was out of the deale I walked in with no appointment and they got my car in quickly. They took care of an inspection, oil change and new brakes and I was out of the dealership in less than 3 hours. Friendly, helpful service! More

Excellent commitment to customers Vanbortels advertising says they would do anything for you and they live up to it! These folks treat you Like Family, you won't find any better servic Vanbortels advertising says they would do anything for you and they live up to it! These folks treat you Like Family, you won't find any better service. More

Best dealer in town Will never change dealers. Tommy is awesome. The friendliness and thoroughness is top notch. Will recommend this dealer to friends and family. Kee Will never change dealers. Tommy is awesome. The friendliness and thoroughness is top notch. Will recommend this dealer to friends and family. Keep up the great job. More

Always aiming to please Each time a go to Van Bortel Ford for service, I am amazed at the fantastic attitude of the employees and how they strive for customer delight!! Havi Each time a go to Van Bortel Ford for service, I am amazed at the fantastic attitude of the employees and how they strive for customer delight!! Having purchased cars from Hoselton, Dorschel Auto Group, Mercedes Benz Of Rochester, and Porsche of Rochester, nobody comes close to treating us the way we are treated at Van Bortel! They have a new customer for life here!! More

Service is everything ! Vanbortel Ford on Marsh Road is the only place I go ! I have purchased many cars from dealers in my life, this is the best ! I have purchased two cars Vanbortel Ford on Marsh Road is the only place I go ! I have purchased many cars from dealers in my life, this is the best ! I have purchased two cars from Vanbortel and contemplating my third ! Although the Ford product is good, it is all about the service. I get email alerts and discounts. The team is talented and excellent in customer Service. Bravo ! More

Easy and fast I feel like I can trust them to tell me what is wrong with my car. I have gone to mechanic who just keep guessing until the problem is fixed. Which co I feel like I can trust them to tell me what is wrong with my car. I have gone to mechanic who just keep guessing until the problem is fixed. Which cost more money and time in the long run they get it right on the frist try. More

Maintenance and inspection As usual, I was taken care of promptly and also given notes on what may be needed in future such as tires. VanBortal will also match pricing on tires As usual, I was taken care of promptly and also given notes on what may be needed in future such as tires. VanBortal will also match pricing on tires so I’m sure I will be working with them again in a few months... More

Super fast and efficient As soon as I entered the service center, I was pleasantly greeted and my truck was taken by the service team. Less that 30 min later, I was out the do As soon as I entered the service center, I was pleasantly greeted and my truck was taken by the service team. Less that 30 min later, I was out the door. I can’t say enough how amazing the service team at VanBortel is! More