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Van Bortel Ford - Service Center

East Rochester, NY

4.4
284 Reviews

284 Reviews of Van Bortel Ford - Service Center

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August 17, 2019

Car wash Great service but it would’ve been nice if my car had been washed when I arrived at the end of the day to pick it up. More

by Abcdef
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 17, 2019

Best dealership in the USA! They're busy, but they're busy because they're the best and everyone knows it! Trustworthy, honest, and truly believe in taking care of their customer More

by Jer93l
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2019 -

Van Bortel Ford responded

Thank you so much, this really means a lot!! We appreciate your understanding with how busy we can be, but as you said, we want to make sure we thoroughly help each of our customers!

August 17, 2019

Quick Lanes the works Arrived at 4:30 for the works service at was done and leaving at 5:30 very satisfied yes I would highly recommend Van Bortel Ford More

by Ernest
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2019 -

Van Bortel Ford responded

Thank you so much, we greatly appreciate your recommendation!!

August 17, 2019

The Best As always, VB Ford service is simply fantastic...they are polite, friendly, helpful, and most importantly effective & efficient...I've owned more than More

by billyB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Bowers
Aug 18, 2019 -

Van Bortel Ford responded

Thank you so much for your kind words Bill! We greatly appreciate your continued business and praises!

August 17, 2019

Flex service Great dealership. Awesome service, best customer service,. Honest and trustworthy. They go the extra mile to make sure customers are satisfied. Def More

by Revbob
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
4.0
This rating includes all reviews, with more weight given to recent reviews.
Christin Lanzalaco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2019 -

Van Bortel Ford responded

We sincerely appreciate your feedback, it means so much! We look forward to seeing you on you next service visit!

August 17, 2019

Never deliver on promised repairs always must go second time On my last visit for thecworks I requested that they look at my reverse sensors they said they were recalibrated and fixed. No they still don’t work. More

by Hurena
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2019 -

Van Bortel Ford responded

We sincerely apologize, please contact our appointment coordinators at (585) 222-3673 so that we can get you in and make it right! Thank you!

August 17, 2019

Slow leak tire patched in a jiffy 😊 Once again, Van Bortel Service does a stellar job. Found the issue with my tire, fixed it and had my car back within a couple hours. Fantastic shuttl More

by Adiliberto
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cannot recall her name!
Aug 23, 2019 -

Van Bortel Ford responded

Thank you so much, we are delighted that we were able to get you back on the road quickly!

August 12, 2019

Brought my Escape in for a recall This was my first time going to this dealer and everyone I dealt with with so helpful and friendly! I will definitely go back again! More

by JL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don’t know the names of people that helped me.
Aug 15, 2019 -

Van Bortel Ford responded

Thank you so much! We look forward to seeing you on your next visit!

August 12, 2019

Quick lane stop before road trip I purchased a used Lincoln from my neighbor, who always had his car serviced by Van Bortel. I stopped by the Quick Lane on a Thursday evening Igor an More

by Terbear44
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2019 -

Van Bortel Ford responded

Thank you so much!! We sincerely appreciate your feedback and referrals! We look forward to seeing you on your next visit!

August 09, 2019

Great experience at dealership. Felt loved. Would definitely and have recommend van bortel to others. We Felt loved & price was right. Enjoyed snacks & drinks & surroundings . Car looked like ne More

by Candy red
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob
Aug 09, 2019 -

Van Bortel Ford responded

We are delighted to hear you enjoyed your service visit! Thank you so much for your business and for recommending Van Bortel Ford!!

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