Van Bortel Ford - Service Center

Great service I was waiting for an oil change and it took longer than expected. The first filter they put in was defective and oil leaked - they had to start over. I was waiting for an oil change and it took longer than expected. The first filter they put in was defective and oil leaked - they had to start over. Not only did they take my car to get washed, everything was free of charge. Very customer friendly! More

Poor Service and Communications Had an appoint and said the repair would take 4-6 hours so I left the vehicle. Called mid afternoon and my vehicle hadn’t been into the shop. An hour Had an appoint and said the repair would take 4-6 hours so I left the vehicle. Called mid afternoon and my vehicle hadn’t been into the shop. An hour later received a call that it was done. Poor, just plain poor! More

Great customer service! Tom Anne and his service department truly are the best at customer service! We have 4 fords in our family and I never hesitate to have our vehicles se Tom Anne and his service department truly are the best at customer service! We have 4 fords in our family and I never hesitate to have our vehicles serviced at Van Bortel Ford. They go above and beyond to be sure the customer is informed and satisfied with all service performed. It’s rare for a dealer to take the time and explain each step of a repair and more importantly, stand behind their work. Also, their extended service hours and the ability to provide alternate transportation is just another reason why Their’s only one choice for our family. Thank you Van Bortel Ford! The Chaffee’s Fairport, NY More

Accommodating when driver let oil life get down to 4% Van Bortel handled several phone calls with grace and made sure our Ford Edge received the best service even though we, the drivers, let the oil life Van Bortel handled several phone calls with grace and made sure our Ford Edge received the best service even though we, the drivers, let the oil life and service schedule lapse. Thank you, Van Bortel! More

Always great service I have been going there for years and they have always treated me extremely well, great customer service, very friendly and very reasonable prices. I I have been going there for years and they have always treated me extremely well, great customer service, very friendly and very reasonable prices. I highly recommend. More

Excellent! Feels like home! Every time I’ve brought my car to vanbortel they’ve treated me very professionally, but also very warmly! Top notch service with a warm atmosphere. Ex Every time I’ve brought my car to vanbortel they’ve treated me very professionally, but also very warmly! Top notch service with a warm atmosphere. Expedient, friendly, knowledgeable and very patient with all my questions. They have always been able to accommodate my needs, especially transportation wise as I normally have my children with me and need to run errands! I recommend VanBortel to everyone who asks for a reputable place to take their car! I always feel confident that my vehicle and best interests are being taken care of when I go there! More

Service I always have great professional service . Except the last one , 2 weeks ago. I was very disappointed to find A 4” scratch on my passenger side I always have great professional service . Except the last one , 2 weeks ago. I was very disappointed to find A 4” scratch on my passenger side door and a dirty front passenger seat . I didn’t report either one the scratch I f saw later that night . It looked like the air compressor gun did it , It had swirls in the scratch since I had a tire rotation. I will still go back for service there due to my past experiences and there professionalism More

Air bag recall Did a recall on my 2012 Fusion , gave us a loaner to use while they did the recall . Took a day , also did an oil change and pointed out some things t Did a recall on my 2012 Fusion , gave us a loaner to use while they did the recall . Took a day , also did an oil change and pointed out some things that we should do on the car . No pressure on doing them . Very happy with the whole procedure !! More

It should not take three weeks to schedule an oil change Service department is too small or the product they sell must need a lot of repairs cannot get an appointment for three weeks I'll go somewhere else Service department is too small or the product they sell must need a lot of repairs cannot get an appointment for three weeks I'll go somewhere else for service More

Fix my rear seat They were very nice when it turned out there was nothing wrong! But I did get my inspection done!! They explained the inside lever - which I had no i They were very nice when it turned out there was nothing wrong! But I did get my inspection done!! They explained the inside lever - which I had no idea there was one!! More