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Van Bortel Ford - Service Center

East Rochester, NY

4.4
285 Reviews

285 Reviews of Van Bortel Ford - Service Center

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August 29, 2019

Fast, Friendly, and Professional Always like doing business with Van Bortel fast, friendly, and professional. I never feel like I’m trying to be up sold on anything and there prices a More

by Mwalton8
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2019 -

Van Bortel Ford responded

Thank you so much! We only try to inform customers of what may need attention in the future, not scare them into doing it that day if it isn't necessary. We will only highly recommend something if we think it is a safety concern. We sincerely appreciate your 5-star rating and look forward to seeing you on your next visit!

August 29, 2019

F150 service visit Exceptional service at Van Bortel Ford! I am totally satisfied with the recent work performed on my F150 truck. Steve Ruple personally addressed every More

by Stevesredc4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2019 -

Van Bortel Ford responded

We are so happy you are satisfied with your recent service visit! We strive to make sure that every customer is completely satisfied the first time! Please let us know if we can assist with anything else!

August 29, 2019

Very satisfied Friendly and courteous staff, very thorough and informational. Have always done all of our service work at Van Bortel Ford. Great business hours. Fair More

by Jim Frank
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Bowers
Oct 16, 2019 -

Van Bortel Ford responded

We strive for this kind of review! We like to provide the hours we do because we understand that everyone's schedule is different. Thank you so much for your business and your 5-star rating! Please let us know if we can assist with anything else!

August 28, 2019

Very knowledgeable and decent I was in a pickle when my car died in Canada. Had it flatbed trucked to the dealer. They were great, kept me informed and willing to negotiate a bit o More

by Paul in Rochester
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug
Aug 28, 2019 -

Van Bortel Ford responded

Oh no! We are happy we were able to get you taken care of and back on the road!! Thank you very much!

August 28, 2019

Quick lane perfection The quick lane people at the desk actually remember me and my previous vehicle. This is amazing as to the volume of people that they deal with, and I More

by Wilxter359
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Quick lane staff, Paul Bowers
Aug 29, 2019 -

Van Bortel Ford responded

Thank you so much! We sincerely appreciate your continued business, we look forward to seeing you on your next visit!

August 27, 2019

Repairs I was notified soon after I dropped my vehicle off what work needed to be done and pricing. The work was done in a timely fashion. My car is running t More

by DMangano
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2019 -

Van Bortel Ford responded

Excellent!! Thank you so much for your business and your feedback!

August 26, 2019

Recent service visit My recent visit to VanBortel Ford was for a new set of tires. The service was great as always. The service advisor Denise, even submitted my rebate r More

by Edgeowner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2019 -

Van Bortel Ford responded

Always happy to help! Thank you so much!

August 26, 2019

Great service department for this Ford Family Mostly getting scheduled service on our Mustang, Taurus & Fiesta ST but on the rare occasions of repairs, they are clear on what's needed and what can More

by baldwinme
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2019 -

Van Bortel Ford responded

Excellent, thank you so much!!

August 25, 2019

Pleased Service was performed on a warranty item. In addition I asked the technician to perform another check and this was done quickly and with no pressure. More

by DW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2019 -

Van Bortel Ford responded

Perfect! Thank you so much!!

August 25, 2019

Recall Repair Great service! Everyone was very helpful and courteous. Work was completed well within the estimated time. Will drive the extra miles past other For More

by MikeP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2019 -

Van Bortel Ford responded

Thank you so much for making the longer drive to come see us, it means a lot! We understand you have options that you pass but we sincerely appreciate you choosing Van Bortel Ford!

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