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Van Bortel Ford
East Rochester, NY
522 Reviews
At Van Bortel Ford, There's Nothing We Won't Do For You!
Welcome to Van Bortel Ford! Located in East Rochester, NY, Van Bortel Ford is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Van Bortel Ford a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you've come to the right place.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 6:30 AM - 8:00 PM
Tuesday 6:30 AM - 8:00 PM
Wednesday 6:30 AM - 8:00 PM
Thursday 6:30 AM - 8:00 PM
Friday 6:30 AM - 8:00 PM
Saturday 6:30 AM - 8:00 PM
Sunday Closed
Parts
Monday 6:30 AM - 8:00 PM
Tuesday 6:30 AM - 8:00 PM
Wednesday 6:30 AM - 8:00 PM
Thursday 6:30 AM - 8:00 PM
Friday 6:30 AM - 8:00 PM
Saturday 6:30 AM - 8:00 PM
Sunday Closed
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Showing 522 reviews
May 01, 2021
On time, no muss, no fuss and applied all applicable incentives and graded my vehicle in every charted area advising where additional attention is needed incentives and graded my vehicle in every charted area advising where additional attention is needed More
by ancompisi
April 26, 2021
Although very busy at the time of my visit my service was completed in a reasonable amount of time. I was kept informed of the progress of my service. Excellent experience completed in a reasonable amount of time. I was kept informed of the progress of my service. Excellent experience More
by Jlamy1
Employees Worked With
April 14, 2021
They were very friendly and knowledgeable! Went through multiple steps to secure me the best loan! Very open and honest about the whole process! We are very pleased with our experience!! multiple steps to secure me the best loan! Very open and honest about the whole process! We are very pleased with our experience!! More
by Kenf
Employees Worked With
Jerry Reyes
March 10, 2021
The service was fine until I discovered the tech that took care of my truck damaged every wheel. Then the service manager said I was lying and that they didn't do it eventhough you can see clearly this w took care of my truck damaged every wheel. Then the service manager said I was lying and that they didn't do it eventhough you can see clearly this was just done. I will never go back to VanBortel and I will tell everyone I know NOT to. More
by Theo
Employees Worked With
March 01, 2021
This is the third new Ford I have purchased from Van Bortel Ford with Paul Bowers as my sales representative each time. All three purchase experiences were great; no hassel, no pressure, no nonsense, Bortel Ford with Paul Bowers as my sales representative each time. All three purchase experiences were great; no hassel, no pressure, no nonsense, great trade in value and a great vehicle price. Closing, transfer and new vehicle orientation were very well organized. More
by gvv
February 22, 2021
I had to have a inspection and oil change. And was out in about 1 hour. They were so friendly and helpful. They also gave me a price for new tires that i will need soon. about 1 hour. They were so friendly and helpful. They also gave me a price for new tires that i will need soon. More
by rurwin
Employees Worked With
February 06, 2021
I had an appointment to have an oil and filter change and a warranty item replaced on my car. Doug Hicks is an excellent service advisor, He answered all my questions and concerns. I am very pleased a warranty item replaced on my car. Doug Hicks is an excellent service advisor, He answered all my questions and concerns. I am very pleased More
by Jw43
Employees Worked With
February 03, 2021
Outstanding serviceThey do quality work at a fair Outstanding service They do quality work at a fair price They call you with updates to keep you informed The free loaner program is very convenien Outstanding service They do quality work at a fair price They call you with updates to keep you informed The free loaner program is very convenient too More
by jeffe
Employees Worked With
February 01, 2021
This was the easiest, most straight forward process to a great deal! No pressure, but amazing service and knowledge. We will definitely buy from VanBortel again. great deal! No pressure, but amazing service and knowledge. We will definitely buy from VanBortel again. More
by M&J
January 19, 2021
I just completed my second new truck purchase from this dealership. The salesman, Dan Happ, was knowledgeable and responsive. I would recommend spending some time at VanBortel Ford and then decide for you dealership. The salesman, Dan Happ, was knowledgeable and responsive. I would recommend spending some time at VanBortel Ford and then decide for yourself. More
by JDB
Employees Worked With
