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Van Bortel Ford
East Rochester, NY
527 Reviews
At Van Bortel Ford, There's Nothing We Won't Do For You!
Welcome to Van Bortel Ford! Located in East Rochester, NY, Van Bortel Ford is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Van Bortel Ford a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you've come to the right place.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 6:30 AM - 8:00 PM
Tuesday 6:30 AM - 8:00 PM
Wednesday 6:30 AM - 8:00 PM
Thursday 6:30 AM - 8:00 PM
Friday 6:30 AM - 8:00 PM
Saturday 6:30 AM - 8:00 PM
Sunday Closed
Parts
Monday 6:30 AM - 8:00 PM
Tuesday 6:30 AM - 8:00 PM
Wednesday 6:30 AM - 8:00 PM
Thursday 6:30 AM - 8:00 PM
Friday 6:30 AM - 8:00 PM
Saturday 6:30 AM - 8:00 PM
Sunday Closed
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Showing 527 reviews
May 15, 2021
Very friendly and knowledgeable sales . Dan has always been very helpful in the lease and purchase of my trucks . He is a big reason I keep coming back. been very helpful in the lease and purchase of my trucks . He is a big reason I keep coming back. More
by umrowley
Employees Worked With
May 13, 2021
Anthony was very good, helping me make my choice and making the experience a pleasant one. I'm happy with the car and the dealership. making the experience a pleasant one. I'm happy with the car and the dealership. More
by jseaone
May 12, 2021
Always great service! Frank is always super helpful and great on keeping me up to date on the status of my car. He’s gone out of the way to be helpful and it’s greatly appreciated. great on keeping me up to date on the status of my car. He’s gone out of the way to be helpful and it’s greatly appreciated. More
by kimtvenn
May 12, 2021
Leo F. was great to work with. He was patient, pleasant and was NOT pushy unlike other sales reps I came across at other dealerships. He explained everything in great detail. Would definitely do business h and was NOT pushy unlike other sales reps I came across at other dealerships. He explained everything in great detail. Would definitely do business here again. More
by DC
Employees Worked With
May 06, 2021
The team took good care of both me and my car definitely going back when the need arises Place was clean and people very friendly going back when the need arises Place was clean and people very friendly More
by Kim C
May 01, 2021
On time, no muss, no fuss and applied all applicable incentives and graded my vehicle in every charted area advising where additional attention is needed incentives and graded my vehicle in every charted area advising where additional attention is needed More
by ancompisi
April 26, 2021
Although very busy at the time of my visit my service was completed in a reasonable amount of time. I was kept informed of the progress of my service. Excellent experience completed in a reasonable amount of time. I was kept informed of the progress of my service. Excellent experience More
by Jlamy1
Employees Worked With
April 14, 2021
They were very friendly and knowledgeable! Went through multiple steps to secure me the best loan! Very open and honest about the whole process! We are very pleased with our experience!! multiple steps to secure me the best loan! Very open and honest about the whole process! We are very pleased with our experience!! More
by Kenf
Employees Worked With
March 10, 2021
The service was fine until I discovered the tech that took care of my truck damaged every wheel. Then the service manager said I was lying and that they didn't do it eventhough you can see clearly this w took care of my truck damaged every wheel. Then the service manager said I was lying and that they didn't do it eventhough you can see clearly this was just done. I will never go back to VanBortel and I will tell everyone I know NOT to. More
by Theo
Employees Worked With
March 01, 2021
This is the third new Ford I have purchased from Van Bortel Ford with Paul Bowers as my sales representative each time. All three purchase experiences were great; no hassel, no pressure, no nonsense, Bortel Ford with Paul Bowers as my sales representative each time. All three purchase experiences were great; no hassel, no pressure, no nonsense, great trade in value and a great vehicle price. Closing, transfer and new vehicle orientation were very well organized. More
by gvv
