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Van Bortel Ford
East Rochester, NY
524 Reviews
At Van Bortel Ford, There's Nothing We Won't Do For You!
Welcome to Van Bortel Ford! Located in East Rochester, NY, Van Bortel Ford is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Van Bortel Ford a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you've come to the right place.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 6:30 AM - 8:00 PM
Tuesday 6:30 AM - 8:00 PM
Wednesday 6:30 AM - 8:00 PM
Thursday 6:30 AM - 8:00 PM
Friday 6:30 AM - 8:00 PM
Saturday 6:30 AM - 8:00 PM
Sunday Closed
Parts
Monday 6:30 AM - 8:00 PM
Tuesday 6:30 AM - 8:00 PM
Wednesday 6:30 AM - 8:00 PM
Thursday 6:30 AM - 8:00 PM
Friday 6:30 AM - 8:00 PM
Saturday 6:30 AM - 8:00 PM
Sunday Closed
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Showing 524 reviews
June 08, 2021
Good service done in timely manor. They kept the vehicle clean and did the work very meaty. I am very pleased with the quick lane service clean and did the work very meaty. I am very pleased with the quick lane service More
by Ray.Benshoff
Employees Worked With
June 03, 2021
I don’t write reviews but this one is required. I took my car in for paint work for the hood on my Ford Explorer. The paint was chipping. Although it’s not the dealer doing the work they obviously never my car in for paint work for the hood on my Ford Explorer. The paint was chipping. Although it’s not the dealer doing the work they obviously never inspected it. It’s been back 4 times. The last time they never tightened the bolts on the hook for the latch of my hood. I had to pull over on the expressway so it didn’t come lose. Unacceptable for a place that prides themselves on doing anything they can for the customer. The attention to detail is lacking to say the least. More
by apuccia29
Employees Worked With
May 30, 2021
Everyone has been very pleasant & professional to work with. The Service Department was great in getting me a loaner when I had a recall for me Explorer. with. The Service Department was great in getting me a loaner when I had a recall for me Explorer. More
by Bobpretty
Employees Worked With
Alex
May 25, 2021
Nothing to say. Service was good workers were friendly. Work preformed was satisfactory. I like VanBortel for my car and for my repairs thank you Work preformed was satisfactory. I like VanBortel for my car and for my repairs thank you More
by pmorse36
Employees Worked With
May 24, 2021
The rep, Dan Happ, did an excellent job. I was kept apprised of where the vehicle was in the build stage and the final stage was convenient and easy. Highly recommend this dealer and this salesman. apprised of where the vehicle was in the build stage and the final stage was convenient and easy. Highly recommend this dealer and this salesman. More
by bliss3
May 24, 2021
We have always found Van Bortel service efficient, helpful , and the people friendly. Also, they are very careful to follow virus restrictions. We appreciate their notifying us the length of time the helpful , and the people friendly. Also, they are very careful to follow virus restrictions. We appreciate their notifying us the length of time the service will take. More
by Asearls
Employees Worked With
May 21, 2021
Consistently excellent service and fair pricing. Have been using Van Bortel for 15 plus years. Any time there has been an issue, they have been quick to resolve it. been using Van Bortel for 15 plus years. Any time there has been an issue, they have been quick to resolve it. More
by Mgrzi
Employees Worked With
Other Employees :
Both employees in the QuickLane service department
May 15, 2021
Very friendly and knowledgeable sales . Dan has always been very helpful in the lease and purchase of my trucks . He is a big reason I keep coming back. been very helpful in the lease and purchase of my trucks . He is a big reason I keep coming back. More
by umrowley
Employees Worked With
May 13, 2021
Anthony was very good, helping me make my choice and making the experience a pleasant one. I'm happy with the car and the dealership. making the experience a pleasant one. I'm happy with the car and the dealership. More
by jseaone
May 12, 2021
Always great service! Frank is always super helpful and great on keeping me up to date on the status of my car. He’s gone out of the way to be helpful and it’s greatly appreciated. great on keeping me up to date on the status of my car. He’s gone out of the way to be helpful and it’s greatly appreciated. More
by kimtvenn
