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Van Bortel Ford

East Rochester, NY

4.7
522 Reviews
At Van Bortel Ford, There's Nothing We Won't Do For You! Welcome to Van Bortel Ford! Located in East Rochester, NY, Van Bortel Ford is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Van Bortel Ford a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you've come to the right place.
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71 Marsh Rd.

East Rochester, NY

14445

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Showing 522 reviews

July 01, 2021

On June 29th my wife and I stopped in at 6:30am to have service done on our car with Quicklane. We were told that the wait would be about 2-3 hours before our car would be serviced. We didn’t mind the wait More

by tims47489
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Winter,
Jul 16, 2021 -

Van Bortel Ford responded

Thank you so much, we look forward to seeing you on your next visit!

June 28, 2021

I'll never go anywhere else! Excellent service, friendly staff, quality care. I was asked if I wanted a soft drink, was told how long it would take, and was kept apprised of the progress of my service. More

by Happy Client
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2021 -

Van Bortel Ford responded

Thank you so much! We look forward to seeing you on your next visit!

June 23, 2021

Great customer service! It was a pleasure doing business with them! More

by Vicky C
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Claxton Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2021 -

Van Bortel Ford responded

Thank you so much!

June 19, 2021

We are long time customers of Van Bortel Ford, and will continue to be in the future. We have never been disappointed, and have found their Sales and Service Departments to be unmatched by competitors. More

by E.B.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2021 -

Van Bortel Ford responded

Thank you so much for your continued trust and your recommendation. We sincerely appreciate your business and your wonderful feedback!

June 19, 2021

This will be my second lease with Van Bortel Ford. Looking forward to my new car on Tuesday. I was having my current car serviced and I reached out to my salesman. And was pleased that three more veh More

by cynthia fisher
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt German
Jul 16, 2021 -

Van Bortel Ford responded

Thank you so much for your continued trust!

Jul 16, 2021 -

cynthia fisher responded

Love my new edge. Still getting used to new features. Great experience purchasing this car through Van Bortel Ford

Jul 16, 2021 -

Van Bortel Ford responded

If you would like a refresher course on the features, please feel free to call our Tech Specialist, Mark Hawkins at 585-222-0239.

June 14, 2021

Excellent service provided. User-friendly visit. Was a recall service. Loaner car provided. Timely completion of service. Recommend dealership and service center. Glad to be a client. More

by emilerossouw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2021 -

Van Bortel Ford responded

Thank you so much for your recommendation!

June 14, 2021

Trust in this dealer and her reps. The service is great with genuine Ford parts. No worries.Lisa Denise Frank C. Scott S are friendly and just plain nice More

by jimwoytash7904@yahoo.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2021 -

Van Bortel Ford responded

Thank you so much!

June 13, 2021

I have used this dealer several times with great results. People are courteous and anxious to help every step of the way. I have found a service home More

by deerart50
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2021 -

Van Bortel Ford responded

Thank you so much for your continued trust!

June 08, 2021

Good service done in timely manor. They kept the vehicle clean and did the work very meaty. I am very pleased with the quick lane service More

by Ray.Benshoff
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2021 -

Van Bortel Ford responded

We are so glad to hear it, thank you so much!

June 03, 2021

I don’t write reviews but this one is required. I took my car in for paint work for the hood on my Ford Explorer. The paint was chipping. Although it’s not the dealer doing the work they obviously never More

by apuccia29
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
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