Van Bortel Ford
East Rochester, NY
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 6:30 AM - 8:00 PM
Tuesday 6:30 AM - 8:00 PM
Wednesday 6:30 AM - 8:00 PM
Thursday 6:30 AM - 8:00 PM
Friday 6:30 AM - 8:00 PM
Saturday 6:30 AM - 8:00 PM
Sunday Closed
Parts
Monday 6:30 AM - 8:00 PM
Tuesday 6:30 AM - 8:00 PM
Wednesday 6:30 AM - 8:00 PM
Thursday 6:30 AM - 8:00 PM
Friday 6:30 AM - 8:00 PM
Saturday 6:30 AM - 8:00 PM
Sunday Closed
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On June 29th my wife and I stopped in at 6:30am to have service done on our car with Quicklane. We were told that the wait would be about 2-3 hours before our car would be serviced. We didn’t mind the wait service done on our car with Quicklane. We were told that the wait would be about 2-3 hours before our car would be serviced. We didn’t mind the wait. About 30 min later we noticed that our car was being brought in! I caught a glimpse of the driver and was very surprised to see that it was a young female! We asked the quicklane writer what her name was and she told us her name is Winter! You do not see that a lot in shops these days having female mechanics! I watched through the glass as she worked on our vehicle! I would just like to give this review to Winter who brought our car in and did an amazing job! She was fast, efficient, and worked her butt off to service us so quickly! Great job! We will definitely be back for service and our hopes are that she is there to service our car again! She did an amazing job on our brakes, oil change and inspection! More
I'll never go anywhere else! Excellent service, friendly staff, quality care. I was asked if I wanted a soft drink, was told how long it would take, and was kept apprised of the progress of my service. staff, quality care. I was asked if I wanted a soft drink, was told how long it would take, and was kept apprised of the progress of my service. More
Great customer service! It was a pleasure doing business with them! with them! More
We are long time customers of Van Bortel Ford, and will continue to be in the future. We have never been disappointed, and have found their Sales and Service Departments to be unmatched by competitors. continue to be in the future. We have never been disappointed, and have found their Sales and Service Departments to be unmatched by competitors. We would highly recommend them. We have done business with Van Bortel Ford for 20 years, and have worked with the same sales rep for the last 12 years. Mr. Miller is someone we have come to trust, as he is honest, customer-oriented, prepared, knowledgeable and personable. He, and all staff have proven to be dependable, reliable, courteous and exceptionally helpful. More
This will be my second lease with Van Bortel Ford. Looking forward to my new car on Tuesday. I was having my current car serviced and I reached out to my salesman. And was pleased that three more veh Looking forward to my new car on Tuesday. I was having my current car serviced and I reached out to my salesman. And was pleased that three more vehicles had come in. More
Excellent service provided. User-friendly visit. Was a recall service. Loaner car provided. Timely completion of service. Recommend dealership and service center. Glad to be a client. recall service. Loaner car provided. Timely completion of service. Recommend dealership and service center. Glad to be a client. More
Trust in this dealer and her reps. The service is great with genuine Ford parts. No worries.Lisa Denise Frank C. Scott S are friendly and just plain nice with genuine Ford parts. No worries.Lisa Denise Frank C. Scott S are friendly and just plain nice More
I have used this dealer several times with great results. People are courteous and anxious to help every step of the way. I have found a service home People are courteous and anxious to help every step of the way. I have found a service home More
Good service done in timely manor. They kept the vehicle clean and did the work very meaty. I am very pleased with the quick lane service clean and did the work very meaty. I am very pleased with the quick lane service More
I don’t write reviews but this one is required. I took my car in for paint work for the hood on my Ford Explorer. The paint was chipping. Although it’s not the dealer doing the work they obviously never my car in for paint work for the hood on my Ford Explorer. The paint was chipping. Although it’s not the dealer doing the work they obviously never inspected it. It’s been back 4 times. The last time they never tightened the bolts on the hook for the latch of my hood. I had to pull over on the expressway so it didn’t come lose. Unacceptable for a place that prides themselves on doing anything they can for the customer. The attention to detail is lacking to say the least. More