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Van Bortel Ford
East Rochester, NY
522 Reviews
At Van Bortel Ford, There's Nothing We Won't Do For You!
Welcome to Van Bortel Ford! Located in East Rochester, NY, Van Bortel Ford is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Van Bortel Ford a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you've come to the right place.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 6:30 AM - 8:00 PM
Tuesday 6:30 AM - 8:00 PM
Wednesday 6:30 AM - 8:00 PM
Thursday 6:30 AM - 8:00 PM
Friday 6:30 AM - 8:00 PM
Saturday 6:30 AM - 8:00 PM
Sunday Closed
Parts
Monday 6:30 AM - 8:00 PM
Tuesday 6:30 AM - 8:00 PM
Wednesday 6:30 AM - 8:00 PM
Thursday 6:30 AM - 8:00 PM
Friday 6:30 AM - 8:00 PM
Saturday 6:30 AM - 8:00 PM
Sunday Closed
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Showing 522 reviews
August 07, 2021
I’ve been a Van Bortel Subaru customer for several years and glad to be part of the Van Bortel Ford family. They have a great staff and provide excellent customer service! and glad to be part of the Van Bortel Ford family. They have a great staff and provide excellent customer service! More
by michael.jopson
Employees Worked With
August 06, 2021
Van Bortel sales people are always a pleasure to work with. First time buying from Ford, but they had the used car we wanted. Very easy going sales person made whole process enjoyable! Love dealing with with. First time buying from Ford, but they had the used car we wanted. Very easy going sales person made whole process enjoyable! Love dealing with Van Bortel! More
by 120Vcar
Employees Worked With
Matt German
August 05, 2021
Wonderful and thorough service and attention to customers and their needs. and their needs. More
by jacmitch50
Employees Worked With
August 03, 2021
Service was fast and completed on time.Very friendly Service was fast and completed on time. Very friendly service employees. Service was fast and completed on time. Very friendly service employees. More
by Ronkoh45
Employees Worked With
July 22, 2021
Exceptional service, great mechanics and staffOk ok ok Exceptional service, great mechanics and staff Ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok Exceptional service, great mechanics and staff Ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok More
by Mdxd
Employees Worked With
July 17, 2021
Quick and painless service. The owner of the business stepped in to get me a better service date. She really cared and appreciated my business. stepped in to get me a better service date. She really cared and appreciated my business. More
by Dave
Employees Worked With
July 13, 2021
I ordered my new truck at Van Bortel. Steve Miller was great to work with. There was no pressure at all. Received my truck sooner than promised. I love my new truck. Great service! Good job! great to work with. There was no pressure at all. Received my truck sooner than promised. I love my new truck. Great service! Good job! More
by Steve Tremay
July 11, 2021
I was very pleased and satisfied with the salesperson and staff with their assistance in choosing the attributes I wanted in my new Mustang 2021 staff with their assistance in choosing the attributes I wanted in my new Mustang 2021 More
by rdrmheslor
July 09, 2021
Very pleased with FastLane service. It was the week before 4th of July, I dropped my car off around 8am for an oil change and was promised it back by mid-afternoon. I got a call just before noon that i before 4th of July, I dropped my car off around 8am for an oil change and was promised it back by mid-afternoon. I got a call just before noon that it was ready! Fast, professional service, as usual . More
by Patcar1
Employees Worked With
July 01, 2021
Have been a long-time customer of Van Bortel Ford. Knowledgeable no-pressure sales, combined with friendly, reliable and communicative service have kept me coming back. Have purchased both new and use Knowledgeable no-pressure sales, combined with friendly, reliable and communicative service have kept me coming back. Have purchased both new and used cars through them and have never had a problem with a vehicle, a sale or a service job when interacting with the team there. Highly recommend. More
by Elkford1
Employees Worked With
